I didn't have the tool to adjust the straps on a couple of watches. The staff were extremely…read morehelpful and pleasant and adjusted the straps on both of my watches there and then and without charge. I highly recommend them and I'll be back when I need my watches servicing.

Was having a problem with my old Omega where I couldn't set the minutes. Thinking it was a small…read moreproblem with the crown, I took the back off and couldn't get it back on. Saw the reviews about these guys, so went in (a bit sheepish) and explained my problem. 5 minutes later I walked out with a functioning watch, with the back reattached and me educated as to how to set my watch minutes. Total cost: £0.00! Yep, no charge. I have a few decent watches that will now be getting their servicing done here. Great customer service.

Did a great Job patching the holes in my leather boots and putting on new heels, a quick turn…read morearound too. Thanks again!!

I'm using Mathews Shoe Repair for some time, mainly for skills and quality. Highly recommend this…read moreprofessional service. Really kind and cheerful person. Shockingly competitive pricing and timing of job.

Wow what a find, such a delightful company to deal with. I was recommended by a friend…read more The place is a treasure trove of jewellery new and old and an amazing collection of clocks and watches for sale, I could have spent a fortune in there. lucky I had my wife with me, to stop me from spending to much in there. hopefully next time I'll leave her at home.

Very helpful and knowledgeable. So glad to have found them and they have the skills, fixed my…read morelinks. Definiotely go again.

I'm really upset that I'm having to give this Jewellers only 3 stars, as over the years of being a…read morecustomer I have had one bad experience, that has really angered me. I was unfortunate enough to be served by a person called Amy, I had taken my Breitling watch in for a new battery and pressure test. When I went back to pick up my watch this Amy informed me that there was an issue with the watch. I was obviously worried and asked what the issue was and she informed that me that whoever I'd taken my watch too beforehand had rounded off the screw and they were having to order a tool to get into it. I informed her that we'd always gone to Iles and she said I don't think so and anyway we mark our batteries. I informed her that I was happy with that as she see that when the back was opened. However I was incredibly worried about any potential damage. I also wasn't happy that this Amy had practically called me and my husband liars. I telephoned the shop and spoke to Denise the manager who informed me that there wasn't an issue with my watch and that they had mislaid the tool for Beitling watches and had to order a new one!! Why didn't that Amy say that? I rang once I'd received a text to say my watch was ready - my luck ..... not!! As Amy answered, I asked to speak to Denise, she was busy, so I asked her if she would confirm the source of my old battery, she said she couldn't as the jeweller had just gone to lunch, so I asked her if Denise could call me when he was back, he's not coming back I told you that came the reply - so ........ The outcome - yes my battery was changed by them - I have recommended lots of friends here and I'd say this to my friends and any potential new customers - steer clear of Amy, she hasn't a clue what she is talking about and is extremely rude and has no gripes in practically calling customers liars - Denise and the other ladies are the only people who have secured my future custom. This Amy needs more customer service training and more importantly she needs more training on all items of that this jeweller sells, repairs and watches that they replace the batteries in. If Amy approaches wait for one of the other ladies!

From the owner: Small independent business with over 50 years in the trade. Work carried out on site but our…read moreJeweller & watch repairer.

If you're in the market for a Rolex, look elsewhere. This dealer will sell you a Rolex and withhold…read morethe warranty and warranty card for 12 months. Rolex watches come with a 5 year international warranty but you need that warranty card for any warranty claims. So if you buy a brand new Rolex and it requires service within the first 12 months, you have no proof of such a warranty and Rolex will deny it. This awful place claims its to protect the consumer against "flippers" but there's no evidence this practice does that at all. IN fact, it encourages grey market dealers to buy their watches since grey market watches don't come with a warranty. If you are reading this in disbelief, please see the attached email I received from one of their employees. This same gentleman claims that Rolex is aware of this practice and supports it

This place is quite an experience. If you are in the market to buy or sell luxury watches or…read morejewelry, then this is the place. It can seem quite intimidating because there are locks and security guards but once you are in the staff are lovely and very helpful. If you are not brave enough to go in the windows are worth a loook whilst you dream of winning the lottery. There are all major luxury brands of watch along with many unique bespoke and antique jewelry items. We consilted on of the staff on a piece we had bought in Asia and they were very helpful. However, they will not give free valuation for proivate or insurance purposes