The customer service was amazing! I was indecisive with my original order. I found two items I wanted to add to my original order to save on shipping. I contacted customer service via chat and was luckily connected with Raven both times. Raven was unbelievably polite, knowledgeable and helpful. I am a retired fire where customer service was paramount. Raven delivered the best customer service I have received in many years. Thank you, Raven! read more

Great service , even when they had the store . I had a few patches made by them . Nice selection of already made Patches and other items . patch qualities very nice. Staff is very helpful and friendly. wish they bring the store back open again The cost of already made patches are reasonable , custom patches are more expensive but worth it. read more

Friend ordered patches to give to host of a party which was held last night. Patches never arrived. Got excuses that they had ice in Kentucky for 10 days and they had to order them and only half the order came in. read more

Excellent quality and fair prices. Cassie Benton was very kind, helpful, and informative!

I ordered some patches back in November, my account was charged and I never received my order, it took a few weeks for them to get back to me, and they said I'm out of luck, they can't do anything to help, terrible customer service, I will never order from this company again.. read more

Needed reflective RSO tag for a plate carrier. Tactical Gear Junkie was the only supplier that had them in the right size and color. Received quickly on the order through eBay. Thanks guys! read more

I wanted to make some unique custom patches for my Comic Con Cosplay outfit! I had called various patch vendors and either they wanted a huge quantity of patches for a minimum purchase or once they caught wind of what I wanted they wanted me to get a letter authorizing me to reproduce a 'possible' licensed image! So I was in-between a rock and hard place until I found Tactical Gear Junkie which did not care about licensing as they had their own Star Wars patches among the many patches on their website. They have a formalized way of doing business as they have you send them a digital image of what patch you want created. You also pay for a fee for the digitizing, tell them the size and how many you want ordered. Of course the smaller lot size the higher price, but for me under my $100.00 per lot of patches budget. For me it really worked out as I did not want to order a bunch of patches and sell the excess on ebay or craigslist. I also wanted unique patches I would never see on someone else at Comic Con! Payment is required before any artwork is completed. They accept Paypal which makes payment a breeze once you approve the digital proof. Lilian Gorman sent me an invoice at this point in the transaction. The invoice is from Willow Hill Supply LLC DBA Tactical Gear Junkie. After I submited the image they sent me a 'digital proof' to approve. The digital proof was emailed to me for approval before any of my patches are made, typically within 1-5 days depending on when you submit payment. No changes can be made once artwork is approved, so I had to make sure the patch is exactly how i wanted it. This is where we went around and round on thread colors. I had some problems as I was very particular about the colors as I was replicating an existing patch design. Unfortunately the colors in the digital proof did not accurately represent the true thread color. Joe was so very accommodating as we went around a few times over colors and offered me to pick out the thread color from the thread vendor! Way to go Joe Gorman! I think the other Yelp reviewer Kirby total missed that point. Tommy Hackworth is the resident artist and does a fantastic job of making my copies of patches look even better! All patches are made in America, by us in Winchester KY. No shipping overseas to another country! They shipped my orders via USPS envelope with tracking. When I received the first order I was very happy with the colors, and the stitching patterns thanks to the talented Tommy Hackworth! My one bone to pick was the proof image showed the lettering being stitched to be more readable. My patches arrived looking like only a single thread was used for the lettering. I submitted a picture of another vendors same patch with the one Tactical Gear Junkie provided. I don't know if this is a limitation of their equipment or what. Also the border stitching appeared to be excessively heavy. They also cannot embroider hats. read more

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They did a fabulous job on my order. They got my order to me in 3 days. That might not be the norm but it was perfect for me. The 6 custom patches I ordered are perfect and the quality is great. Will continue to order from them. read more

Ordered custom military patches from them and just received them today. I told him exactly what I wanted, and instead they look tacky and amateurish... Like a cheap knock off. On top of that, there were problems with reviewing the proof, where they didn't get my comments on the corrections that needed to be made. OK that's fine, no one's fault. What is however, is when I E-mailed exactly 12hrs after the proof had been approved, to let them know that the measurements were wrong. Instead, he argued with me and blamed it on me. Instead of offering to fix it, I received an excuse and a passive aggressive refusal.... Then they weren't even shipped out for another 3 days, so there was no reason for this. This is also after I let him know I had intentions of ordering 50-100 more, for the rest of my Unit if they turned out well (and that was the truth). They weren't made before I asked for the corrections, so I just don't understand the refusal to do so. Highly unprofessional and I am uphauled that I just spent $60+ on bogus patches that looked like they came out of a 3rd graders "Home Ec" class. I will never order from them again and am taking my business elsewhere for the large order. Thank God I ordered a sample batch first... read more

Just received my knife last night. Love this company. They have high quality products with great customer service. They also ship there products very quick. If you need outdoor survival stuff look at this company first. Love love love this company. -Jonathan Hardin... read more

Tactical Gear Junkie - Military Surplus Near Me - Winchester, Kentucky

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