When I first reviewed this little Mexican Restaurant located in a Marathon Gas Station in Vinton,…read moreVirginia, they had just started out and its restaurant's sign was just a custom vinyl banner covering up the U-Haul sign of the business that was there before. Yet the word out there was that this hole in the wall little restaurant had good food at reasonable prices. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that it would be appropriate this year to go back to this restaurant and write a follow-up review, since my initial review was one of my reviews that contributed to me obtaining this highly esteemed Award. Today, this Hispanic family-owned restaurant remains a "hole in the wall" dining establishment, housed in a space out of a Marathon Gas Station. Their delicious Mexican Food from their origins in San Diego, California, and their reasonable prices, remain the same. Yet now they have a professional outdoor storefront sign, and they've changed their logo somewhat. The word Burrito in Spanish not only means the Mexican food item. It also means a little donkey; and originally their logo was a cute caricature of a little donkey. This was The house of the Little Donkey Taco Shop and Mexican Food. Inside the restaurant they still have a framed glass with this logo painted on it. Now they've substituted the little donkey with a food burrito. I'm not sure why they did the change. Maybe it was to promote their burritos. But whatever the reason, their delicious and inexpensive, authentic Mexican food remains the same, as well as the simple decor of the restaurant itself. And they still charge for their chips and salsa, justifying the way it's done in Mexico. The complimentary Chips and Salsa is an American Tradition that started in Mexican Restaurants here in the States. As I approached the counter to order my food, the enlarged menu was posted on the side wall. A friendly young lady in uniform greeted me and gave me a warm welcome. She answered some questions that I had about the menu and took my order to eat in. I ordered two Corizo Tacos as appetizer and a Adobada Chimichaga Combo (Marinated Spicy Pork), served with rice and refried beans. To drink I ordered a Pineapple Jarritos soda. I asked the employee if they had any physical menus. And she told me they didn't because customer would take them home. I would recommend to the owner of the restaurant room have some small menus designed and printed, and give them out to their customers because they would be a perfect marketing tool to bring in customers and also increase their Take Out orders sales. They currently don't have desserts. Some restaurants do this in order for customers to spend less time in the restaurant and allow others to sit and dine, thus increasing their sales. The young lady who took my order asked me to sit down at a table in the dining room and she would bring me the food when it was ready. It was amazingly delicious as always, and for the price you got more than your money's worth. I highly recommend this restaurant for when you feel like eating good Mexican food in an informal, relaxed environment.

We have been eating here for about 7 years. The food is not the problem. Things have changed in the…read morelast couple of years with customer service. The last time we were in the restaurant, my husband waited in the lobby for quite some time. No big deal, these things happen. But what bothered was his experience. After placing the order, when the employee went to hand him his change, he extended his hand and rather than place it in his hand, she placed it on the counter. We got over that. That may not bother some people, but we are old fashioned to have that expectation? We returned last week for another takeout. We watched as customer after customer walked in after us, placed their order, but left before us. He finally asked "did I upset someone"? Found out the food had been left at another station and sat there. For a good amount of time. All she says was "the burrito is still warm, do you want to feel it?" Of course the burrito is warm. It has potatoes in it. (by the way, we should have taken a photo because compared to what we used to get, the burrito was not the same). What upset us is she had an opportunity to apologize, but not a word. It felt as if she didnt want to have much to do with him. (just how it came across) The owners are not like this so we dont hold it against them, but do wish we would feel more like a valued customer having eaten there with my family for so many years. The food is still good, the customer service sucked.

Why is everything so bland here! Even salt is so lacking, not on the tables…read more 2* because there are other, better, Mexican eateries out there. The place down the street for instance. I was craving soup and so I popped in, remembering it was on the menu. The soup was decent, but needed something, and at $5 for a 5 1/2 inch diameter bowl, it needs work. Also ordered a guacamole salad to go with...huge rip off and probably something no one orders because the waiter had no idea what I was ordering and I had to show him the menu. Probably won't be back.

Went here for lunch. Thinking the bad reviews were because people have never had cloves or…read morecinnamon in their Taco Bell. The food was good, no complaints.

I ordered online. For some reason, the order for my beverage didn't convey to them, but I showed…read morethem the email receipt and they got it for me quickly. I came seeking pupusas, and theirs were deliciously grilled and delivered satisfaction. The price was a bit high for lunch, but I could not accuse them of shorting me, either with respect to the abundant flower buds embedded inside the pupusa, or the pleasantly pickled sides. I took a chance on a tropical fruit I'd never heard of, and I got a ton of it that took me two days to drink, with a fascinating flavor and enough pulp to make it clear this was real fruit (although I'm guessing they add sugar to these things). I wish their menu made it clear whether the beans were vegetarian and I could have done with the ability to mix and match pupusa flavors rather than getting three of the same one, but my basic craving was fulfilled.

One of my wife and my favorite places. Friendly, inviting staff. Locally owned. Clean, well…read moremaintained dinning room. Great flavors! Honduran and other Latin dishes

This is the second time I've had an issue with food here, and the staff just want to argue about…read moreit. First time they told me I ordered something that I didn't (repeatedly) and today they brought my food out incorrectly and wanted to upcharge me to correct it. The prices have risen quite a bit and the staff do not take good care of customers. Do not recommend this location anymore.

Worst ever, very specific with server abt I am vegetarian, also ask to chop veg means Jelopeno…read moreand onion small, she saying we getting whatever way they doing in kitchen we going to get that, and I found small pieces of meat on my one dish, means they not clean grill for any kind food veg or non veg, if you vegetarian never go there other people make sure that they give you right food if you visit, I hate restaurants that server says that they don't have any control or communication with kitchen, ok ambiance , I give one star that's only way I post review otherwise big Zero

This Pancho Mexican Restaurant is located in Vinton, Virginia. It was the second of three to open,…read morethe other two being the first one in Daleville and the third one at Towers Shopping Center in Roanoke, Virginia. They are a family owned local business. Located in the East Vinton Plaza, this casual Mexican Restaurant serves menu items for lunch and dinner and a popular lunch buffet with all-you-can-eat option. A friend of mine invited me last Tuesday to go there for dinner. When we arrived the restaurant was clean with walls nicely painted and and with a few framed paintings on the wall and colorful painted booths with Mexican motifs. The host greeted us with a warm welcome and handed us our menus. The menus were pretty much the same as those of the other two restaurants. Very nicely designed with color pictures of.some of the items on the menu. You can tell that this was a very popular restaurant in the neighborhood because in the time we were there many other customers came in and were seated. Our server welcomed us with a smile and took our order. To drink we just had iced water. As our main course my friend had the Guadalajara Especial and I had the Flautas, from the Mixed Specialties area of the menu. As we waited we enjoyed some wonderful fresh tortilla Chips with an amazing salsa. When the main courses were ready our server brought them to us. They tasted as good as they looked. Our server came by our table at reasonable times to check on us and see if we needed anything such as a refill of our water. Considering the Cleanliness of the restaurant, the nice variety of items on the menu, the quality of the chips and salsa, the big portions of food cooked to perfection and very tasty, and of course the excitement customers service provided by all servers, I highly recommend this restaurant as one of the better Mexican restaurants in the area.

We ate lunch here yesterday and had the buffet. The food was so salty that it was uncomfortable to…read moreeat. It was almost like a disgruntled employee or some kid was messing with the food it was so awful. I told our server and he just acted like it was no big deal. I realize he had nothing to do with it but I asked him to pass along the message to the kitchen staff. With the number of good Mexican restaurants in town I will never eat here again and do not recommend it for you!

Great portion sizes!!!! Worth the money! The flavor of the food was really good. Quick to be…read moreseated. They have a salsa bar so you get to chose your own salsa too! Its a quaint little place and the people who work there are very friendly. I would definitely go back.

Best Chicken Tacos in Roanoke. I love the salsa bar and the downtown location. The service is 2nd…read moreto none.

Love Lupita's! Best food I've had! Great service and staff. It's definitely worth stopping in.read more

Sometimes a small restaurant business can gives the best dining experience of the country the food…read moreis representing. This is the case of Lupita's Taco. No luxurious building with expensive decorations and furniture. Just a clean, cozy, and comfortable little building with a few tables and chairs, a counter where orders are taken and paid for, and a small kitchen behind where orders are prepared and taken out to your table by one of the servers. When I arrived to the restaurant that is well known in the area for the $1 tacos on Tuesdays, I was impressed by how small it was. The main room where orders are taken and paid for and with a few tables and chairs for customers to seat down and eat, is souranded by large windows where light can come in as well as people can look in from the street and see a very clean restaurant full of people eating and others ordering items to go. There is a second smaller seating area, this one with walls and smaller windows. As I entered the door, there were several signs both on the wall and standing on the floor. There was an enlarged colorful menu on the wall, and a floor sign with the days of operation and special daily menus. Behind the counter a friendly employee greeted me and took my order. To drink I ordered a Mango juice, as an appetizer I ordered 2 Longaniza tacos, as the main course I ordered a steak Milanesa (breaded steak), and for dessert a Pastel de Tres Leches. I paid with a credit card and then went and sat at a table next to a wall with an outlet where I could charge my cellphone that was running low in power. While I was there several people came to pick up orders to go; a couple of groups of workers, and some families as well. After all it was a Friday evening. When my food was ready one of the servers brought it to me. All the items looked and tasted delicious. The Steak Milanesa was a bit thin but tasted good. There was a small table up front with all kinds of sauces to put on your food. This is a comfortable little place where you can enjoy genuine Mexican food, alone or with family and friends. Nothing gourmet, just good home cooking.

I've been wanting to come here since they offer the Dubai chocolate strawberries, but wow do they…read moreoffer so much more. Fresh fruit, popsicles, ice cream, cotton candy burritos & plain cotton candy. So many treats to choose from. We got an order of the Dubai strawberries & an order of cotton candy ice cream & strawberry ice cream. My son loved that the cotton candy ice cream had real chunks of cc in it! How fun! I will say something's are on the pricey side, but I don't mind when it's a small business. My husband said the strawberry ice cream tasted freshly made. It was a bit busy on a Tuesday evening around 7pm - they are open until 9:30. It took a bit for our order but nothing outrageous. They were just making previous orders. Dubai Strawberries were $15 but you get a generous amount for that price! Loved the inside of the shop - flowers & pink - clean inside too. Come check them out! Support small businesses.

Such an incredible lineup of sweet treats! You won't find any place remotely close to this level…read morearound Roanoke. Great ambiance, great seating, great variety. Slightly pricey & not a place to rush through, but highly recommend!

The Historic Roanoke City Market Building currently houses nine different restaurants. One of them…read moreis Tacos Rojas. At first it seems like a hole in the wall, where you approach and they take your order and payment. Then you go take a seat either in one of the many tables of the Market Building, that are arranged similar to the Food Courts in the Malls, or in one located in a small outside patio (mostly used during the late Spring and Summer, or when the weather is warm). But don't be fool, this restaurant is more than a hole in the wall or part of a Mall's Food Court. Even though the kitchen and ordering counter is located in a very small space. There is nothing small in the quality of the food nor in the very flavorful cuisine. And their customer service is definitely top notch. They have copies of blown up menus next to a window facing the inside of the Market Building so customers can study the menu well before approaching the ordering counter to make the order. They also have the same thing in the outside seating area patio, which is under a roof. And right above the ordering counter, more blown up menus, as well as regular size menus laying on the counter. But besides all this, they have very engaging employees who are very helpful making recommendations on what to order if you are still undecided by the time you reach the ordering counter. And this is precisely what one of them did with me and I ended up with one of the most amazingly delicious Mexican food that I've ever had in any size restaurant. To drink they have a display case refrigerator with many non-alcoholic drinks to choose from, and a small bar counter where Margaritas are made. To drink I got a Jarritos Mango natural flavor soda. And to eat, I took the recommendation of one of the employees taking my order and ordered the Chessy Tacos Birria, which were made with seasoned shredded pork, and came accompanied by a bowl of consomme to dip my tacos in while eating them, and by little bowls of red and green salsa to put on the tacos if I wanted them more spicy. For dessert I ordered a Flan. Since it is Winter, I had my dinner inside the Market Building, where my server brought it to my table, and followed up at the appropriate times to see if I needed anything and who brought me a napkin holder full of napkins without me even having to ask for it. My server did a nice job providing excellent customer service and establishing a wonderful customer relationship to indirectly invite me to come again to try other items of the menu in the near future. I highly recommend this Mexican restaurant to all those reading my review, when you feel like having some good Mexican food in a lovely and relaxed atmosphere, either indoors or outdoors of a Historic Roanoke City Market Building.

Visited for a late lunch in downtown Roanoke. To be honest the food was good but not really…read morespectacular. I got one taco and corn in a cup. The taco was flavorful but pretty greasy so the tortilla was mushy. The corn was a new experience and I can't say I was a fan. The service was just okay. The person taking my order wasn't especially helpful. The "restaurant" was confusing as to where to order. It was not really a restaurant and more of a food court vendor. Won't say I won't go back but it wouldn't be my first choice.