I bought a Nachos Bell Grande, one of the expensive items on the menu. I took it back to told them to do better and they did. See photo. read more

Taco Bell - A lot of nachos, not much bell grande - Fast Food Near Me - Zebulon, North Carolina

Bad service. We waited 30 minutes for our food. I love taco bell, its my favorite fast food restaurant. Disappointed to say the least!

Staff and management is very disrespectful! Online order should be done when the customer arrives anytime I come here I'm always waiting at least 30 minutes for my food! They either need to get better management or close down . read more

I'm not a person who usually rates fast food, but this experience was awful. I ordered online. There was neither indication on the app, nor signage indicating that online orders need to be picked up inside. So, I went inside, which I did not want to do in the first place, and they ignored me. It took almost 10 minutes to get my food. Also, they mucked up the order. Ugh. read more

This Taco Bell does not deserve even a point. The workers were standing around on their phones instead of working. The wrap was hot but the food inside was cold and that was true of my wife's meal as well. Someone does not know how to make a wrap so everything does not come right out of the other end. I had to remind them of what they had not fixed yet. When I asked for a fork, I was told that it was not listed in my order after the person at the cash register said it would be included but it was not. I don't know if there was a manager there, but these people do not take their jobs seriously. I wish that I could have fired this whole crew. read more

The food is pretty good, I'm mostly impressed when I go, but every time they make me back up from the window and wait until they tell me to pull back up. While this wouldn't be a problem if it they needed me to wait for at least a minute. BUT they seriously make me BACK UP and drive back forward LITERALLY 2 SECONDS AFTER I BACKED UP like at the point why am I even backing up if I'm pulling forward immediately after I back up. There's no plausible reason for it. Other than that the workers are nice and do their job well read more

Absolutely trash. The location in Zebulon is so disgusting. The meat on the tacos looks like baby diarrhea, shells were soggy and stuck to the wrapper. Generally looks like a depressed taco. Been to this location about 4 times already and every time I go they are out of nacho fries and fries from KFC. If you don't have them TAKE THEM OFF THE MENU! Also disappointed in the quality of service. From a customer standpoint, I will not be going back. read more

They are always out of something when I come to order, and the friendliness of the drive thru staff is non-existent. It's disappointing every time, but yet we continue to go because Zebulon lacks food choices. read more

Was told we couldn't order extra at window when we forgot an order. There was no one else behind us at the time. Me and my 2 daughters and wife also experienced in the past of being sick due to meet possibly rotten is all I could have thought of at the time. I chose to give them another chance by going there today 05/08/2021 2 years ago from today . Very disappointed and always have been. read more

This is the worst establishment in Zebulon, other than the horrible service at Subway. I would give negative stars if possible. There was barely anything in my tacos and the chips had a bad taste to them. Just terrible! read more

Taco Bell - Fast Food Near Me - Zebulon, North Carolina

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I know all Taco Bell's aren't the best, but this one is genuinely the worst. The staff is rude, they don't greet you at the window or the order screen at all. The food is literally thrown together and messy in the packaging. They don't give you your receipt unless you ask for it. Then, the receipt doesn't even give you the option to leave feedback. That just tells me that this specific location doesn't care about improving their business in order to keep revenue, or that they understand how bad it is and just don't care. I can guarantee you no matter how hungry I am, I will not be back. So disappointing. read more

Horrible service and my tacos were cold and soggy. 10/10 do not recommend. I've only been through the drive thru here and today was my last time due to how awful it was. read more

Horrible customer service; I get it, it's fast food but decent customer service isn't rocket science.

Slow service here, steady line inside and out, though. I like the soft tacos best so far.

I will never set foot in this location again. I have consistently received bad service here but always let it slide because I try to be understanding of supply chain and staffing issues. However, I watched the staff of this location ignore me and other customers for over 15 minutes and then lie and say they never received our online orders (later overheard the staff explaining to another team member they were just actually out of an ingredient and didn't want to deal with it) so me and others paid for food and got literally nothing. read more

I saw a lot of people reporting to be getting sick from this place myself included, twice and will never go again, neither will anybody else I know. I had reported them. Check the sanitation rating. I don't know what the issue is but this food will only stay down for about an hour. read more

We ordered $50 worth of food and when we got home to eat, it was a big surprise. There was hardly any meat in the tacos or mexi-melts. Then there was hardly any cheese or chicken in the quesadillas. I've never had issues like this at any other Taco Bell. And it wasn't like one or two tacos, all of them were short of meat. read more

Taco Bell - Fast Food Near Me - Zebulon, North Carolina

As is frequently the case, the drive thru line took about twice as long as it should given the cars in line at this KFC/Taco Bell (around 12:30 pm). The screen to see your order items and total as they take it has been broken for years, so it can be hard to verify correctness. Once again, they also didn't give any utensils for the tenders and mashed potatoes, but I had backup plasticware in the car for just such an occasion. At least the order was correct and the food hot and fresh, just took longer in drive through than it should compared to other fast food places nearby or similar locations. I don't know why hours on Yelp show closed on Mondays, they are open 7 days a week except some major holidays. read more

Taco Bell - KFC/Taco Bell definitely open Mondays - Fast Food Near Me - Zebulon, North Carolina

The rudest employee and manager ever. My husband purchased a combo but wanted to use his cup. Instead of pulling him to the side and quietly explain to him that it is not allowed. The employee came out first and very rudely in front of other customers told him that he could not do that and to pour it out. My husband left the drink by me next to fountain while he we to get the food. And manager went and graved his cup to throw it away. My husband said he had paid for it and why would they make him throw it out. She said thow it out. Just an embarassing moment. Employee smelled of cigarettes and not very well groomed at all. Very ugly customer service and lack of management skills. I live in this community and it is sad they work here. read more

Taco Bell - Extremely rude employee along with the manager. Treated us like criminals in front of other customers. - Fast Food Near Me - Zebulon, North Carolina

This is the worst Taco Bell location I have ever been to. I placed an order with the mobile app for pickup in the drive through. I get to the restaurant and they tell me I need to come inside because they have to make it fresh. I asked why I needed to come in and they said it was "policy". Whoever implemented that policy is stupid. Like why order ahead if we can't get it in the drive through. The employees then asked me to wear a mask inside even though they were not wearing theirs correctly. There was no one else in the restaurant besides the workers and I wasn't even within six feet of them. When I finally got my food the order was not even correct. I paid for extra chicken in the power bowl and I got like half a scoop. Management and all employees were terrible. Go to any other Taco Bell and you will have a better experience. If I could give zero stars I would. read more

This has been the worst experience by far in my life. The GM is rude as hell who allows their employees to address their customers as "baby." I asked for a district managers number and was told that's not an option this stems from them not following a simple direction of putting sauce in the bag. Chips were stale and had a disgusting taste to it as is but because of my pregnancy craving I still wanted the shit. I will never come to the Taco Bell in Zebulon again. I requested my money back for them to tell me that I couldn't get money back even though I put the order in through the Taco Bell app. I don't go on a rant but the way that it was handled by the idiots in Taco Bell was uncalled for. Before coming to the location I attempted to call to see about a resolution but instead all I got was "I don't know what to tell you" when it was their problem to solve in the first place. DoorDash didn't make my or so I would I have to go through DoorDash for a resolution. After being hung up on twice I went to the location for a refund and was told they were not helping me as they proceeded to call the cops because I did not move 2 inches. I hope they close this location and the employees are without a job because they do not need to work with the public. read more

Be warned. Used the mobile app to place an order. Once at the drive thru speaker, we were told the order was ready for pick up inside (Don't fall for this lie). Left the drive thru line, went inside, and no order. After waiting 5- 10 minutes, got our drinks but only because I heard an employee say the name. After another 5- 10 minutes, finally got in the "place order " line. The young man taking orders at approximately 6:30 was very nice and helpful. I wished I had gotten his name but didn't. By the way, he was supposed to have gotten off work at least an hour earlier. He went to the back to check on our order. He said they were working on it. Keep in mind, we were told at the speaker that the order was ready for pick up. I think most people understand the situation with places being shorthand on staff, but don't lie. This goes to the supervisor more than anyone else. The food was alright, but the crunchy taco supremes were extremely greasy. read more

I love this place but they need more food like chicken burritos and more vegan friendly food

Updated rating: I actually got a completely correct, hot order this evening. Way to turn the service around!

The worst Taco Bell/KFCl I have ever been to. Rude employees. Order not right. They do not make things the way you order them. I will never go there again! I tell everyone I know to go out of their way before going to that KFC/Taco Bell. read more

The past 2 times I've gone here, had the worst service a kfc could give me. I usually order the famous bowl, because it is my absolute go to. First, cheese was placed on last, unmelted maybe warm because the gravy was. It had 2 pieces of chicken in it. Drink was also wrong, or maybe just flat. Gave the benefit of the doubt aye maybe their off today.. 2nd visit. Same exact thing, but this time it was the right drink, just watered down... Now if I want kfc I'll go to knightdale just to get it made right.. read more

You guys should really consider re-evaluating your staff. Drive thru is never very friendly and they never look like they want to be there. In fact, they look miserable at best. I go for the conscience but I might just find a different location in the future. read more

I quite eating Taco Bell about 8 yrs ago, but decided today on a whim to order the Crunchwrap Supreme meal instead of KFC. HUGE MISTAKE! The Crunchwrap & the taco both had about half the meat, lettuce, tomatoes, etc on it that it should have. The Crunchwrap was about 1/2" thick! Not even close to what's advertised on the menu. It will be at least another 8 yrs when I'm senile before I order Taco Bell again - if at all! read more

Food is always wrong, never have items for foods ready. Was told one time there was rice cooking, then told there was no more rice for the night, then again that it would take 10 minutes..... And it was for a new menu item that they had. read more

I ordered 2 Cheese Quesadillas with no jalapeño sauce when I got the quesadilla the cheese was not melted and it still had jalapeño sauce. Taco Bell if you're reading this review I'm very mad about this it's quite disappointing actually. read more

Food was prepared poorly and service was The worst I have ever Experienced. Enough said honestly!

No, no,no. I love Taco Bell so much but this particular one... The only one in like a 20 mile radius.. Service is always slow and I don't understand how they still never manage to heat the burritos and grillers all the way through. Always cold and half melted or not even melted cheese. Everytime I order the chx queso they mess it up. Either it's burnt to a crisp with hardly any meat and no cheese because it's been cooked out or they completely mess up cutting it and crudely throw it in the sleeve. I ordered the double queso, they made me a reg queso and folded it. Terrible experience, almost every time. read more

I've never experienced worst service than this place. Just so unprofessional and rude. I will never go back there again.

For KFC menu items, they don't do too bad, but the Taco Bell menu is a different story. Half the time, my cheese isn't melted and the food is lukewarm. The drive-thru is one of the worst I've ever been in in my life. I've never gotten a correct order from there, whether it be in the food or my drink. read more

I have never wrote a yelp review before, however I received such poor customer service from this Taco Bell location that I needed to ensure management would see this and address it. My family and I went to Taco Bell after church for a late dinner. We checked on our phones at what time the location near us closed and it clearly stated 10pm. When we drove to the drive thru at 9:40 (20 minutes before closing) the intercom stayed that they were closed. We decided to drive up to the window and inform them of this so that we could order. A young man told us that they were closed. I asked him politely at what time they closed and he nervously said 10pm BUT when the "lady" tells us to close then we need to close. Now, of course I wanted to ask who this lady was and request to speak with her and order food but I did not want to take the chance of one of the employees tampering with our food. I politely drove away. This is unacceptable. We brought our children here to eat and we were told they were closed when they clearly weren't. Very poor customer service. read more

Currently waiting in the drive through, not to the window and 15 minutes and counting. Was put on hold before ordering. Terrible wait.