I don't usually leave reviews, but this phone customer service experience was so unbelievably bad that I feel morally obligated to warn others. From the moment I called, I was trapped in an endless maze of automated menus that somehow never had an option for the problem I was actually calling about. When I finally reached a human being--after nearly an hour on hold--I was greeted by someone who sounded like I had personally ruined their day by existing. And they cussed me out and told me to die. read more

terrible service. angry man was eager to get of the phone after i asked questions about ordering. will not come back.

Terrible. Absolutely terrible, my husbands grilled cheese spicy burrito was terrible the chicken was raw... and I got a chalupa and there was no meat in it read more

Taco Bell (pizza craving). I'd forgotten my card, "forgot I couldn't pay with cash" when I'd gotten there, got an attitude. The staff there promptly noticed, and informed me I could still pay with cash. Just get to the payment-end of the process. Really unwound me quick! Halfway thru my snack, in saunters this big/mid-life-crisis guy. Dude-in-training at the front table. Big sad guy, looming at the front counter. Looks halfway over his shoulder, 'can't anyone take my order', voice echoing off the large touchscreen in front of him. The drive-thru staff hustled over, headset flashing, and guided the "gentleman" to the touchscreen. He didn't care for that, and said 'why can't you take my order?'. She just briefly had answered that she would run it thru the drive-thru terminal, but then actually got a drive-thru customer and trotted back. Silver ogre, looking something between perturbed and stupefied, MANAGED TO TAP IN HIS ORDER. Without heavy breathing, even. Quickly enough, he was waiting before the "I'm going to defuse this man 'cause we care and compassionate" drive-thru got back with his food. 'Todd'? Checked thru his bag, rolled it back up, and headed out. Now the manager had joined the in-training, and tried to catch his glaze with a 'Thanks for stopping in, have a good night.'..... and he didn't even look her way. read more

Horrible service. I selected NO chipotle sauce because I am very allergic and they covered my quesadilla in it and forced me to drive 15 minutes back to get a refund. How disgusting. I could have ended up in the hospital. read more

had a large order but ordered ahead on the app to be courteous and the staff was talking bad about me over the speaker phone thinking their speaker was not on and when I called them out for it they continued to be disrespectful. as someone who works in customer service this was extremely upsetting and frustrating. If you hate your job so much maybe consider working harder to get a better one.... read more

Lady working the drive thru got our order wrong and when we went back to politely let them know they got it wrong they were rude to us and refused to fix the mistake that they had made. read more

I went to this taco bell today. I used the drive thru. My experience was pleasant and the employee at drive thru was very courteous and helpful. None of the employees I saw were dirty or unkept.They all looked completely fine. Nothing that I could see was dirty by the drive thru either. All looked clean. My order was correct and freshly made. Nothing was just tossed together. Everything was hot and wrapped fully. I was asked if I wanted sauce and was given quite a few. Most places only give 2 or 3. My experience today was tons better than my prior experiences. I will definitely return. read more

Taco Bell - This is how my tacos all were. Broken into pieces. I had to eat everyone of them with a fork..... :( - Fast Food Near Me - West Bend, Wisconsin

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I don't like to assume the worst about people. However, Tara M. clearly acts as if she has a relationship with many different substances. Within the 5 minutes I was there, she was very animated and vocal. They got my order wrong. Without leaving, I immediately asked for a refund. She refused. I asked for her name and the complaint number. She told me to "Google it". She claimed to be a manager. Smh. Christian then assisted me. He was polite and gave me a refund. read more

Honestly, if there was an option to give no stars, I would have chosen that as my review. My visit began at 10:20pm on 2/20/19. I waited at the cash registers for someone to take my order. Absolutely NOONE, approached me, stated that someone would be with me, NO communication or acknowledgement of me standing there whatsoever, & the gentleman working the drive-thru saw me standing there. After waiting for about 5 minutes, I finally asked if someone was going to take my order. I was then told to go through the drive-thru & my order would be processed there. I went through the drive-thru, waited 5 minutes to even get up to the intercom to place my order, after placing my order, I was asked to hold & a woman came on the intercom & said that they were closed & I had to leave. I told her that I placed my order already, the hours of the store's operation are until 3am, & I've been waiting for 10 minutes with my car running, wasting my gas. I had wasted waiting for their horrendous service, only to be told that they were going to close & not fulfill the order I placed. I was then told by this incredibly rude woman, that if I did not leave, she would call the police. As far as I'm aware, I committed no crime & simply wanted the products I ordered. read more

literally stared at me and didn't take my order even after i asked if i can order and was standing at the drive through window when there's no car and ignored me while not being busy at all, then someone came off their break and didn't wash their hands. also gets my order wrong almost every time. would rather go to the other taco bell but they're both similar in many ways read more

Online said the dine-in was open - it wasn't. Paid $18 to receive food that contained nothing that was ordered. Went to go in the store to get the correct order and employees just stared as we tried the two locked entrances. Will never come back to this place and recommend you don't either. read more

Taco Bell is usually not my number one spot to go for a quick lunch. But today was different. The West Bend Taco Bell has gone under major reconstruction a couple years ago. Plenty of parking and the drive thru is very pleasant to be in line. The menu board is big and has lots of choices. My choice is always the hardshell Taco. Meal deal #8 3 hard shell tacos with a drink. They do have Diet Mountain Dew on tap. That is a + My tacos were very warm with a great portion of meat and lettuce and cheese. Very affordable as well. read more

This was the worst experience I've ever had at a taco bell. First my baja blast was not flavored, like the syrup bag was empty in back. My soft taco shell was hard, as well as my chalupa shell. The cashier at the window seemed more distracted talking and laughing with his co workers over the headset to even take my money. Oh, and i get NO napkins. read more

Probably the worst restaurant I've ever been to. Not sure how it's still open. Horrible service and they almost always mess up our order. I've never had a great experience here and hear complaints from my friends all the time. I could write about all the problems I've had at this location but it would be a very, very, very long list. I honestly don't think I'd be able to remember everything either, it's that bad. Just to include one experience, I'll talk about my most recent visit. Not only did they give me the wrong size soda and beverage, they gave both of us diet. They also missed our nacho sauce, a taco, and gave me the wrong kind of chalupa. To make things worse, they weren't even busy as we were the only ones in the drive-thru. Just wow... read more

came through drive through after a 20 min wait and after getting my food pulled forward 10 ft then realized that i was missing half my order. I called and explained to the employee there and was told i needed to go back around and wait again to get the rest of my order and now i've been sitting in line again for 20 minutes and still haven't even got to the window. what kind of service is that. you guys couldn't bring me my food when i'm 10 ft from the window and just left the drive up window 30 seconds ago. i can see why this place has 2 stars. read more

i've gone here with my family multiple times, most of the time it's half way decent and nothing to complain about, but time and time again i keep getting sick from the food, i dont know what they are doing to it but it's making everyone violently throw up. the service is always bad and half the team inside taco bell acts like they are from a gang. "whatsup what do you want" is not good customer service at all. the workers are straight up rude and the food is making my physically sick. this place shouldn't even be open at this point. read more

Visited taco bell 7/16 and asked for baha blast. They were out. They have been out of baja blast several times!!! I am sick of it. Girl at drive thru window said we are out of regular mountain dew too. I asked the girl when I got to the window why they are always out of Baja blast. Her response,its the order rotation. The order won't get here until tonight. If that is the case then they need to order MORE since what they order now isn't enough! Returned to this taco bell 7/18 and they had the Baja blast but they were now out of large cups!! I asked for two(2) mediums for the price of a large. The girl said ummmmmm. Then after a long pause said ok. Not going to this taco bell anymore. Obviously the mangers don't care that they are always out of something!! read more

I received a third of my order. The portion of the order I did receive was cold and looked nasty. I didn't eat it. I may be out $20 but it may have saved me a trip to the hospital. read more

I was there last week and went to the bathroom after eating and there was NO soap in the bathroom and the hand dryer didn't work. U know the employees are not washing their hands properly with no soap.. read more

I don't know if it was due to the time of the year (early June) and the time of the day, but there were about a dozen 17-20 yr old BRATS here, one them proclaiming to be drunk at 2 in the afternoon. They were slapping each other and yelling..one of them ran around like a two yr old and slipped and fell. Management did nothing but take their money. I WONT be back but I guess they don't care about their good customers. What's worse is their taco shells were stale and the tomatoes were horrible. You have been warned! Don't go here! read more

Tonight we went to this Taco Bell to grab a quick meal on the way home. Per the website it shows that it is open. However...the street sign was out & some inside lights were off, but there were cars in the drive thru. This happens a lot at this place. I was in the lot already so I drove to the drivethru ordering thing as another car just pulled away. All the lights on the ordering board were out, but gala voice came over the speaker. I asked if they were closed and said if they are no big deal. The girl came over and said "Well...if we weren't open I wouldn't have answered." My son made a comment about how she was sassy. (He's 11) I decided that if they were open and willing to take my order I'd just get food there. BIG MISTAKE!! I won't lie, without being able to see the board, I took longer to order than normal. The girl made it very clear that she was annoyed by my ordering speed. When I was done ordering, she repeated back my order. While she was doing that, someone else inside was screaming "all sorts of obscenities. I told the gal "I'm assuming it's right but, honestly, I couldn't hear you over whomever was screaming in there." She sighed and tried to repeat my order back to me again. Again, more screaming and swearing. I told her that I was unable to hear her again and that I'm going to assume that the order is correct by what I saw on the screen. As I drove up to the window, I saw a young man walked towards the register. He was screaming All sorts of obscenities at someone I was unable to see and was waving his arms and gesturing wildly. He then opened up the drive through window, looked at me and rolled his eyes and gave me my total. If I'm going to be honest, I was debating driving away. There was no way I trusted this guy and whomever else was in the store to make my food. My son said "mom can we leave". However, I was afraid of what would happen if I said something or did that. Anyone screaming at people like that in front of others is unstable. I handed over my card. He swiped and then returned it promptly. However, he then closed the door and proceeded to scream at whomever was in there. Another young man with dark curly hair handed me our bag of food then quietly said "have a nice day". I could hear the other guy screaming in the restaurant as we drove away. My son was in tears and made me promise to never ever go back to that Taco Bell again. When we got home, we took a look at the food. There were mistakes with the food, an item was missing, and there was no sauce or a receipt. We decided that we were not going to eat any of the food because with the way that guy was acting...we could not trust that our food was safe to eat. I have had less than great experiences at many fast food places before and I know that at this time many places are majorly understaffed. However, this was 100% completely unacceptable. The young man was behaving in an erratic and vulgar manner and scared both myself and my son. At this point in time, I don't know if I will ever go to another Taco Bell again. I can tell you that my son is telling me that he never ever wants to go back. I recommend avoiding this place like the plague!! read more

I appreciate that they are open during the Covid-19 pandemic, but disappointed that they discontinued the Fiesta Taco Salad. That was one of the best things on their menu and it was frustrating when I got to the window and was told they didn't have it. read more

By far the worst experience I have had with any restaurant. My original order was $49 and I realized it was incorrect after driving the 20 min home. I then drove the 20 min back to the store in order for them to correct their mistake. Upon returning to the store the manager proceded to tell me it was my fault that the order was wrong. When my mother and I originally ordered we both repeated our selves clearly multiple times. I simply wanted them To fix their mistake and instead I was treated poorly, and rudely. It was the worst experience with any restaurant ever. read more

This is the worst fast food place i have ever been to. I don't even know where to start but I'll try. This place is a public service HAZARD! To start, the workers are incredibly disrespectful and dirty. They all look like they haven't showered in days(and smell like it too) and tonight was the last straw. I was interrupted multiple times and talked to condescendingly and before being able to read if my order was correct she yelled "just pull to the second window." I was then greeted by a greasy women with track marks on her arms and a bad attitude. She ended up forgetting my order and i called the Taco Bell to see if it was worth driving back from Jackson. I had to call three times before answering and when they finally answered they HUNG UP ON ME after i said "hi i was just in the drive through and-". It's also something to mention that there was a spider crawling on the inside of their drive through window. EVERYTIME i come here i have a disgusting experience. I will be reporting this to health department. I am mainly so upset that they hung up on me. That is the ultimate disrespect, but what else was i expecting from the drug addicts that they employ. I don't even know how this place is still in business.. read more

Almost all of the employees act like they don't want to be there and have zero customer service skills. I don't know whether the morale is low due to toxic leadership or they're only hiring pissy little kids. Taco Bell better change something real quick before there's no more customers to piss off. read more

Stopped at Taco Bell West Bend Wisconsin 12 year old grandchild wanted a bean burrito no onions and water no ice. Our turn in line at drive through speaker. I waited for person inside to ask How can I help you? I gave my order, and was asked if I could repeat order. I did and spoke up a bit and paid close attention to speaking clearly. Person on speaker responded with, YOU HAVE AN ATTITUDE AND YOU CAN GO SOME WHERE ELSE TO PLACE YOUR FOOD ORDER. Looked over at grandchild and asked if I had attitude? No grandma but the person on the speaker did, and we should never come back to this Taco Bell ever. I told my grandchild that I was sorry this happened. Grandchild said We can go to another Taco Bell on the way home. We did and no one was offended by my speaking voice or order. Asked at pickup window if they were affiliated with West Bend store and the answer was no and please don't associate our store with the store in West Bend. read more

The new stacker is a good app if you want quick good Mexican food come here fast service and really good food the nachos supreme are more worth it than the bel grande nachos so basically come here if you like quick good Mexican food peace and LIVE MAS!!!! read more

I would not recommend eating at this place. I had terrible service, waited 25 minutes for my food and then after going home, found out that they made the wrong tacos even though the ticket was correct. read more

Tara working here was a joke. It doesn't matter who I am or if I know you, if you're at work running the drive thru and I order then pull up to the window YOU SHOULD NOT BE ON YOUR PHONE. LITERALLY ON A PHONE CALL WHEN I WAS SITTING OUTSIDE THE WINDOW. Not even a greeting, just took my card and ran it through before giving it back and slamming the window shut (still on the phone). Then practically throwing my food bag into my car because she CLEARLY couldn't be bothered to treat me as a customer since she was on a phone call laughing with a friend which was apparently more important. read more

Horrible service...waited 1/2 hour for small takeout meal. One person in front of us and one behind us...they were both served before us.

Disappointed, terrible, and disgraceful service. It appeared that the employee made up excuses to keep us out of their lobby when we have 20 minutes left before the lobby closed... they said it would be a 20 minute wait for our food. NOT recommend. read more

I barely go to Taco Bell. I honestly haven't been there in years. I like their food, but whomever that fills the shells don't fill them well. They need to take time making the orders. I was slightly satisfied with my order. I would be better off just buying everything at the store and making it all at home. The staff is friendly. I will give them that. It's just the food. read more

Again, gets 100% wrong order on my way to work. I make sure to CLEARLY SAY no sauce on quesadillas and no ice...what comes out??? Sauce and ice. Going to start avoiding the west bend store until the managers start training their people to listen. read more

Always closes early than said time. Got here and they were out of ground beef tomatoes and chalupas. I proceeded to try and order and the employee ignored me in the drive through. read more

On August 19th, I was going through drive throu around 8:30-9:00 post meridian (p.m.). While I happen to enjoy my first bite upon my cheese chicken quesadilla expecting everything to be in there. Well... to my discovery there was NO cheese NOR chicken!!! I'm very displeased to only have the tortilla of the quesadilla. The rest of my cheese chicken quesadilla had slim to none cheese OR chicken within. So, therefore I'm only giving them a one star review. If you have any questions please comment below. Have a good night(: read more

I have to say, I LOVE TACO BELL! The day manager is fantasist, he makes my day talking to him. He's just married (lucky guy) and you can tell enjoys his work. All servers have been helpful when ordering. For the money the food can't be beat. They keep the areas clean after people leave the tables. TRY IT! read more

when there last night and the wife ordered the steak catina salad, because she is allergic to wheat and the chicken catina has wheat in it, any way we took it home to eat and she got the chicken catina , she ate it and got sick, even after telling the Manager who is the one who took are order, the second bad thing was we paid for the steak which cost more, wont go there ever again. Robert read more

I took my grand-daughter here today, as she loves the Nacho Supremo with extra cheese and meat. I ordered a burrito supreme, and a couple of sodas. The young black girl taking our order, clearly hated her job...she had been sweeping in the dining room and acted like I was getting in her way for ordering a meal. We sit down and wait, and wait, and wait....someone comes out, yells "Andy" and hands over an order. There was a bag sitting on the counter, however my name was never called, so I did not think anything of it.....After 20 minutes, I went up to the counter and asked where my food was....and the girl who had just taken my order says, "what did you order". Some guy comes out of back, looks in bag on counter, (my order) looked very upset and walked in back with my bag and mumbled something about remaking my order...I was like, NO, NO, I want my money back. And some lady from the back quickly comes around the corner and said "I called your name" She absolutely did not and I asked all of them to ask my grand-daughter if she heard our name called? she said NO. She is only 9 years old and this upset her very much. I was ganged up on by 3 African American girls...who, in all honesty, scared me! I was afraid that they would spit in my food and wanted my money back only to be denied. I will not even rate such a low-awful place. All of my friends and family know to stay away from this place. My rating is a below zero...Taco Bell needs to hire adults, and train each and every one of them HUMAN RESPECT! So, anyway, these girls literally attacked me, and told me over and over that they called my name and they do not do refunds, when in all actuality, all that had to happen was, I'm sorry Maa'm, there must have been a mix up....or something, instead of attacking me, the customer....Extremely Rude Customer Skills! Lack of Education....etc....Stay away from the West Bend Taco Bell... read more

BAD DRIVE THRU EXPERIENCE / Ordered a Mt Dew Baja Blast / This is supposed to be a slush drink - it was more like a flat blue soda / Ordered 4 tacos with sour cream - paid extra too / Only 2 of the 4 tacos had sour cream / The 2 that did had the sour cream on the outside of the shells / Yuck / Ordered 2 cheese quesadillas with NO jalapeno sauce / Both had the sauce / They were too spicy for my daughter to eat / Ordered the Nacho Bellgrande / Very little chips in the tray / Over loaded the tray with guacamole / Ate the balance with Tostito chips from home / Asked for hot sauce / Received no sauces, no napkins, no utensils / YUCK!!!!!!!!!!!!!!!!!!! read more