I was shocked at how rude this woman was in the drive thru. I could tell she was in a hurry. So we clarified our order at the window and she said sorry we can't make Changes there's cars behind You. I said weren't leaving with our order wrong. You weren't listening to our order and my son won't eat the food if it has hot sauce and onions. Weren't paying for food that's not what we ask for. She says next time say it at the speaker. I said next time you listen to us and not rush us. Very upsetting. She was Latina. Older Light brown reddish hair. No name Tag. Not surprised. read more

I placed my order through the Taco Bell mobile app from the Union City location on Industrial Boulevard on February 2, 2025, at 2:00 PM. My order number was 940257. It was delivered at 2:15 PM, and I am extremely frustrated with the experience. My Steak Garlic Nacho Fries arrived cold and completely unappetizing. The extra ingredients I paid for were missing, and to make things worse, my Baja Blast Freeze was not even delivered. I contacted the DoorDash driver, and while they apologized, they said there was nothing they could do to contact the restaurant. However, there was something they could have done--they should have double-checked the order before leaving the restaurant. Given how quickly my order was delivered, the food must have left the restaurant cold. That means it was never served properly in the first place, which is completely unacceptable. My meal should never have been sent out in this condition. I was really looking forward to trying the new Garlic Steak Nacho Fries, but instead, I received a cold, disappointing mess. My Baja Blast Freeze was the highlight of my order, the one thing I was absolutely craving, and it was nowhere to be found. This was a simple order, and I do not understand how it could be messed up this badly. It is extremely frustrating to anticipate a meal only to have it ruined by careless mistakes. This experience was unacceptable. I want a full refund, and I will think twice before ordering from this location again. read more

Taco Bell - DoorDash Chat - Fast Food Near Me - Union City, California

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I get the fact that it's a taco bell, but when I customized my order and nothing they give me is customized, it makes me mad. What dont they understand about no Chipotle sauce or no creamy jalapeño sauce and yes hot sauce packets please not Diablo. It's not that hard. read more

First time trying the volcano taco and it was so freaking delicious! This taco had the perfect amount of spice and overall has the best flavor compared to all the other tacos they sell. We went the drive thru and the worker was extremely friendly! Overall had a good experience this time. I do recommend you all try the volcano taco!!! Before they take it away again. Apparently they removed this taco a couple years back and they finally brought it back! We also ordered the volcano burrito but I didn't get to try it but they said it was delicious! read more

Taco Bell - Fast Food Near Me - Union City, California

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Nothing has changed. Orders are consistently wrong and they take no accountability. Last nights order came with a very long hair inside the bean burrito. Disgusting. read more

First of all they gave me wrong sauce.secondly tables had ants on them and wasn't cleaned.thirdly my taco had all jalapeño in one bite all tomato in one bits same with the sauce and sauce was just tooooo much.in addition to that my order was 40 fucking dollars and when i asked politely to use restroom the guy said one second he stood up next to fountain and drink 2 fucking Tea glass and open the restroom after 120 seconds terrible experience read more

This location will give you whatever they want. Nevermind what you actually paid for. They never give you a receipt either. I suggest checking your order before leaving the drive thru. I just paid over $11 (cash) for 2 regular ass chalupas. I was on my 30 minute lunch so im pretty much screwed... never coming back to taco bell. Their food is always Luke warm anways. read more

They are following all the covid rules. This is a great Taco Bell. The parking lot is the only down fall. read more

Taco Bell - Counter - Fast Food Near Me - Union City, California

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Run, Run, Run and run faster from this place. The inside is dirty and not well kept. The parking lot is extremely dirty and looks like a dump with abandoned cars and run down rvs. If you drive a heavy duty truck like a f350 you be flagged down by day laborers. When your just trying to get a cheap taco. Lots of homeless people hang around here. So remember run ! read more

Almost 11 dollars for 3 of these (whats supposed to be taco Supreme with no lettuce and no tomatoes) and a soda in which had no syrup (Sierra mist) .... pretty upset... I know it's just taco bell but really I could have went up the street to whipple taqueria or tacos uruapan .... wtf. This is unacceptable. I would dispute the charge with my bank if I was up for the argument but since I'm not this is where I leave this... if you come here to this location after u been warned then it's ur own fault when ur food looks like this .... terrible read more

Taco Bell - Fast Food Near Me - Union City, California

Mixed experiences at this location, more bad than good. Because it's close to 880, there's a lot of customers mostly in the drive-thru. Gotta get there $hit together! My last 2 take orders here have taken more than 10 minutes each time. Why? Beats me?! My orders aren't custom. Training issue? Maybe. read more

Taco Bell - 13 minute average wait today. - Fast Food Near Me - Union City, California

I have a love / hate type or relationship with this Taco Bell. All young high schoolers who work here and they don't give 2 f**ks about it. They are here to make money and not please the customers lol. They talk about their little problems in front of everyone.. or outside while they take breaks when the drive-thru is 7 cars deep long. The cook is also the cashier inside. Cmon really?? There definitely needs to be more managing done at this location or something. ** It doesn't matter when or what time of the day it is, the drive thru is long AF** -- but then if you go inside there's no one, BUT it's JUST AS LONG as waiting in drive thru because the cook is the cashier. And the cook is trying to get the drive thru line down. LOL.. oh gawdddd. BUT I STILL COME HERE THO.. lmao. So I'm complaining just because..but I mean if you want some Taco Bell... I guess you will have to wait in this long ridiculous line regardless. Just be prepared. And if u hella hungry and can't wait to somewhere else. read more

Taco Bell - Fast Food Near Me - Union City, California

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Honestly I'm not one to leave reviews. I love Taco Bell It's my favorite fast food. I get that everything is expensive and new laws etc.. but more than ever I think it's important to make sure you give the consumer/ customers a good product. For example the burritos have to be better quality as well as the tacos. The burritos are always so skimpy. I ordered a bean burrito and a burrito supreme, big difference in price. Guess which was "beefier"? the bean burrito. The tacos barely had beef. Employees I'm sorry you have to do better, remember your also consumers to other franchises or restaurants and you wouldn't want them to do you as your doing to us. Everything is too expensive for you to be pushing out a poor product like you have been. Sorry guys, but do better. read more

Food was as it should but they are very stingy with the sauce. I asked for 5 Diablo and 5 Fire but she gives me 3 & 3. I had a fairly larger order as well. They advertise their nacho fries and again they are shady with the cheese sauce. It doesn't make sense to order it when the balance of cheese sauce to quantity of fries does not match. They were fast to hand me my order but I questioned the freshness of my cold chalupa read more

Went in on Friday night to get a quick bit to eat. You have to order at the kiosk. Only one screen was working out of two. The menu is not displayed behind the counter, just pictures of items. You have to wait to get to the kiosk to see the specials. We had a coupon to use, but employee said we have to place a order and then send our order to the front register, but we didn't know how to do that and paid, and then she said it was too late to use the coupon since we paid. A guy walked up to the counter, and they took his order. The whole time, the employee was standing at the register and never offered to help. If we have to order this way... we'll go somewhere else. The food was fine. What you expect. Took us longer to order than to get our food read more

The lady at the drive thru window is amazing! Her name is Danniel. During the shutdown, we came in the drive thru and were served by Ranjit who was really nice and grave great service read more

Stay away... Poor service! I received Missing items, Did not give sauce packets after I've asked several times at the drive thru and at the window, potatoes soft tacos had 4 pieces of potatoes in each taco... like WTF!!?? Burritos were the size of cheese rolls... really!!? My senior dad had to use the restroom, the doors both require a code. They told my dad someone was in there. After waiting for 10 mins no one came out... manager opened the door for my dad. RIDICULOUS there was only 3 customers here. How can they be this busy to provide this poor of service all around!? Never am I coming back here. read more

I ordered the combo meal which was the 3 taco supremes and a Sprite. As I sat in my car in the parking lot enjoying my beautiful view of Homeless encampments, I opened up my taco supreme. I took a huge bite after I squeezed a hot sauce packet on it ( by the way, thanks for giving me exactly 3 packets of taco sauce) As I was chewing, I noticed I had a mouthful of just lettuce, taco shell and tomato. I spread out the wrapper and was pulling out my ingredients of my taco onto the paper. Where's the damn meat? They only give like a tiny teaspoon of meat. My other 2 tacos were made the same Scurvy way. WTF??? As expensive as this combo was, you're getting ripped off!! It's like when they're assembling your tacos, they use a skinny butter knife. They take the knife, scoop up a little meat and then they wipe it in the shell like some type of spread. This place sucks! read more

Ordered 30 min ago via the app and they still haven't started making the order. What's the point in ordering ahead if you hit the back of the queue? read more

This place in near my home so its convenient to go to but I've been getting pretty tired of my order constantly being wrong. More often than not, there will be missing items, or wrong items all together. The orders are wrong more often than right. Today was especially bad. Half of my family's order was missing. My quesadilla only had cheese on half of it and it wasn't even sliced. I was their only customer at the time so there was no reason to rush. They didn't give me a receipt. It's no big deal to mess up every now and then, but it's practically constant at this location in my experience. There was another day where I returned a wrong item to replace it with the correct one and they gave me the wrong item again. When I tried to return it a second time the employee said "It's basically the same item", so I just took it and left. It's too consistent to be a few struggling employees. This is a management issue. read more

If I had an option to give 0 stars or negative stars I would.. I didn't know that people are so lazy at this Taco Bell that they can't even put the complete order in the bag let alone make the food right.. how hard is it to look at the computer screen and check off everything that goes in the bad.. 1. The Mexican pizzas were made like they ran out of cheese and tomatoes or even the sauce they put on top.. I will be attaching photos of it.. 2. The chalupas were smushed like they were hella busy and did it hella fast without caring, they were very soft 3. They didn't put the cinnamon twists in the bag 4. They cheesy fiesta potatoes were like half the amount of the box they come in The Taco Bell by my house closed so we went from Hayward to union city to get the food, spent $20 and plus the gas to get there for this horrible food.. it makes no sense that someone can be so lazy to do the job they are being paid for.. I've attached the pics of the food.. I will not go back to this place, I should've checked yelp before even thinking about ordering at this place.. I guess they need to hire a new manager who can train them how to do their job cuz obviously the current manager doesn't know how to do their job either.. read more

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Ordered nachos fries last night and once I received my bag of food i checked it and noticed there was no nachos cheese sauce in the bag. I let the guy know at the window and he was nice to ask the back if the staff for some but the girl in the back come to the window with attitude and requested to see the bag after i have searched the bag, i told her i dont want to hand her the bag after i have touched all the food and due to covid going on for my safety. I even said ill pay for it too!! She then stared to argue with me about it not being in there and i asked her for her name she did not give it to me and closed the window and went to the back i waited 5 min then left with no nachos cheese sauce! Please have better customer service read more

Taco Bell - This is the girl - Fast Food Near Me - Union City, California

This place is horrible. I walked in thinking I was going to get something quick. It took 30 minutes and I ordered only a taco and a drink. The people here are so slow. The staff working here are just gossiping and talking really loudly in the back. There's like 6 of them and they can't do my order. read more

I swear every time I door dash from this location I always get no sauce!!! When I clearly request which sauce... who get Taco Bell with no sauce!!!!???? read more

Your drive through window person last night on June 12, 2022 who worked your 8:00 pm shift was not at all professional. I asked her 3 times to make sure they put extra cheese on my taco and I paid for it. When I got home there was a little sprinkle if that of cheese. When I called to ask her why they didn't put the extra cheese that I paid for on my taco she replied with well you should of looked before you drove off. How dare she talk to a paying customer like she did. I ordered my food and I should get what I'm asking for. I paid to have my taco the way I wanted it. Her rudeness was inexcusable. Now nobody wants to answer the phone. A crunchy taco and they couldn't even get that right. Are they really going to do any thing about this? Probably not. That young lady needs manners. If she doesn't like her job then quit. Her service was bad. read more

Why? When I open up my taco I don't want to see anything that does NOT belong ... I don't know why I come back .. ordered a combo of 3 tacos supremes , then a burrito supreme NO CHEESE extra sour cream and a nacho supreme extra sour cream. When I opened up my burrito supreme I thought it was weird seeing the burrito enclosed as usually they leave one side unfolded so u can see in.. and now I know why. Not only was the burrito COLD but it had a gang of cheese and no extra sour cream. The dude even read my entire order back to me and got it right. So this one is on the damn cook. It may not be a big thing to some people but it is to me .. it's not like a cheese burger where I can peel the cheese off .. this shit is shredded .. and what's up with it being COLD!? Barely any meat. Smh read more

Taco Bell - Fast Food Near Me - Union City, California

I love taco bell, but this place could use some work. This place is run by kids, the service is slow, and the restaurant is mostly messy all the time whenever I go. I've learned to dodge the dread of waiting a long time for my food by ordering my food via the mobile app at least 30-45 minutes before I want to pick it up and usually it's ready by the time I walk through the doors of hell. If you love Taco Bell, you'll find ways to get it. I also found ways to save more money on the app given coupons and rewards, so I appreciate that. But honestly, if you're walking in as a new customer that's never been to this location, I'd advise you to stay away form this particular one, they're slow and they don't care. Drive a little further to the Jackson street location for a little better customer experience if you really care about how you'll be treated. read more

Not sure why I continue going to this location. Always messing up orders, and today a plastic bag in my Nacho bell grande. Really? read more

Taco Bell - Nach bell grande, plastic bag - Fast Food Near Me - Union City, California

Just watched a woman wearing gloves cleaning the counter, move a garbage can, move containers of food and then watch her start making food. I asked to speak to the manager and some woman said she will tell the woman who I watched to change her gloves. Even though she kept on making the food until I mentioned just because you got gloves doesn't mean you can make food with the gloves you cleaned the machine and garbage can with chemicals. I don't think the safety reasons or why they need to change gloves when making food read more

I showed them a picture of a Mexican pizza I got from a different taco bell that I liked, and I asked them to make me a Mexican pizza like in my picture. They humored me and it came out just like how I wanted it :) Also, they usually have more cinnamon and sugar on the twists. read more

Taco Bell - Extra cheese, extra tomatoes - Fast Food Near Me - Union City, California

I don't expect much from fast food drive thrus, but we were pleasantly surprised by the service we received here. Harmony (I'm sure I butchered the spelling, sorry!) helped us out and was super friendly and helpful during our brief interaction. This is our regular Taco Bell and we're hoping she helps us out the next time we stop by. read more

It's Taco Bell, you never expect much tbh. BUT you'd think they could get my order right, I didn't ask for any substitutions, it was 4 ingredients, you were missing half of them. If you're out of something, tell me, I'll order something else. - can't make basic menus item. - didn't give receipt through drive though - never has hot sauce read more

They forgot part of my order I parked the guy taking out the garbage was headed back inside he told me I have to go through the drive thru and they won't come to the door I just finished coming threw the drive thru and there were more cars why should I get back in the drive thru and wait longer for a missing item they should check all the items that are in the order before handing it out but I'm sure they wanted the drive through time to be short for their own financial benefit thats not right read more

If your looking for a quick bite this location is a good one to go to. They took my order fast and got my order completely correct. I got the new grilled cheese burrito and I have to say it was pretty good. The Mexican pizza is always a must have. read more

Taco Bell - Grilled Cheese Burrito - Fast Food Near Me - Union City, California

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The manager was mean at window said i had to have exzact change very rude to me i will never go there again with shitty service like that.if they dont like their job why dont they just quit? read more

Last night (12/29/2023) at 6:35, I went to this location to receive my mobile order. I removed the beef from the 5 layer burrito and replaced it with black beans, but guess what! They put beef, no black beans to be seen. I had multiple ingredient replacements, the 5 layer burrito (no beef), Chulupa with no sour cream (they did not remove the sour cream). I also ordered the chips n cheese with jalepeño sauce and they forgot that. Definitely not the best location to come to, I had to go back twice so they could get my order right. The ambiance there was horrible as well, had to wait almost 30 minutes for my food to be ready, and they seemed careless with the food. read more

This is not okay. I paid the extra money for steak and look like I only get literally 2/3 pieces.. did not want to waste my time to go back for one taco but this is unexceptional. read more

Taco Bell - My steak taco with only 2 pieces.. - Fast Food Near Me - Union City, California

They are now forcing you to use a kiosk and don't even show you menu behind the counter. Customer service is horrible.

If I could leave 0 stars I would, always something wrong with my order. I don't see how hard it is to work at Taco Bell, then they get mad & wonder why they get paid $10 an hour smfh read more

I love Taco Bell any day of the week especially when I'm starving. I came here after working 10 hours in San Mateo today and ordered the steak nacho box. They said they don't sell Baja blast anymore even though it's still on the menu and at the Taco Bell down the street. Anyways I got my nacho box it was a little messy and looked like it was just thrown together Only a few pieces of steak. Maybe should have just gone with a nacho bell grande if I wasn't going to get any meat The chips were crispy but had an after oily taste maybe need to change the oil more but otherwise it was good except the steak not being too much in it. Just minor fixes would make a huge difference read more

Taco Bell - Fast Food Near Me - Union City, California