Quick service, friendly employees, and fresh food. My order was correct, and everything tasted great. Quiet spot to study or read if you have time... read more

Taco Bell - Entrance - Fast Food Near Me - Tyler, Texas

Terrible customer service experience!! Preston the GM there should be fired!! Maybe he's the reason for the poor rating?? I eat at Taco Bell's all over the nation, and this is the worst!! read more

This location usually never lets me down but it did tonight. I had barely any cheese on my CHEESE quesadilla it was actually comical. I don't want to pay 5 bucks for a tortilla. Also the girl working didn't say a word to me and just stuck my drink in my face then dumped my nacho fries in the bag read more

Taco Bell - Cheese Quesadilla - Fast Food Near Me - Tyler, Texas

I got a chicken melt flatbread and thankfully I was chewing slow because there's some bones in there. This is the second time in over 15 years this has happened. It's rare obviously, but still dangerous. read more

Taco Bell - Chicken bone - Fast Food Near Me - Tyler, Texas

Worse Taco Bell I had in a minute. The taco meat was old, cold and congealed. The chicken nuggets were burnt. The flour tortillas were hard. The manager starred at us while we ate like he couldn't wait for us to leave. The girl in the back walking round eating cinnamon twists. Gigantic L. The ambiance was cold and depressing. TRASH !!! Hopefully I can make it home before I shit myself. ZERO STARS read more

Stopped by and grabbed a Crunch Wrap Supreme yesterday to take home after a hospital visit. About half way through the thing I realized all that was in in was lettuce a sour cream! "Have they made this Vegetarian choice now?" I asked myself. To be fair there was about 1.5 tablespoons of ground beef on one edge of the last bite. Tried to call the number on the receipt but it would never connect. What a rip off! Skip the Taco Bell altogether. There is not a care about quality any more! read more

7/2/23 @ 1:54;14 PM....Pickup today @ Troup Highway Taco Bell was a FAR CRY from food or service! I called and asked, "Do you have a manager there." Their response, "Yes." I then responded, "I'd like to speak to them."..Their response, " I'm the manager." (and no name given)!!!...Are you serious??? ...You, as a manger answer the phone and only respond "Yes" when asked if there was a manager there??? What's the matter with you? My God, where is YOUR training? Your answer should have been, " Yes, I'm (then give your name) and I am the manager, how may I help you?" I then proceeded to explain to this 'obviously untrained individual' that we just came through your drive-thru and purchased $20 worth of food... The shells of my chalupas were definitely NOT 'FLUFFY AND SUPER DELICIOUS'...THE shells were TOUGH, COLD & HARD and inedible. I had to scrape the contents out of this tough, cold, hard shell and eat the small amount of salad that was within it. I ALSO told this 'obviously untrained individual' that ALSO THE Avocado/Ranch Crispy Chicken Taco had 2 chunks of DRIED UP, TOUGH Chicken that was inedible ... and I told them I was extremely disappointed in the quality of the food. She then offered to refund which I refused, telling her that whomever made this food needed training, if it was even offered. Who the H*ll owns this dump on Troup anyway? YES, DUMP! I've eaten at Taco Bells outside of Tyler, and this Tyler location is a Pathetic Taco Bell DUMP!...My LAST visit for sure! Reporting this to corporate...Someone out there somewhere must own these franchises...I'm going to hunt them down and see if they even give a rat's rear! read more

I just ordered some tacos and the bottom on my taco was mushy and soft and I ordered hard tacos and the employees were in there playing and being racist. read more

Taco Bell - Soggy meat - Fast Food Near Me - Tyler, Texas

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Went to Gentry PKWY Taco Bell. Employees were all standing in the back of store talking. Waited 10 minutes for service, then was told use the kiosk. Received order thrown sloppy on tray. Had to bag and box order to go myself. Staff was annoyed I had asked for a bag. Refused a drink carrier. Got order home discovered it was incorrect. Called the store to see if we could fix the problem if I came back. Lady identified herself as the manager refused to give her name and became verbally abusive making racial slurs and cussing me while yelling. I had to contact a different store to get a phone number to try to speak to a manager. Waiting for a call back. Nothing yet. Ladies bathroom was dirty and parking lot had a lot of trash thrown around. Stay away from this store, because you are seriously taking your life in your own hands! read more

So it's Taco Bell... it's not really good but sometime fills a void. My review is because we waited in the Taco Bell drive thru 20 min to order food. This Taco Bell sucks... we asked all the people behind us to back out. They politely did and left as well. read more

It's Taco Bell...pretty much sums it up honestly. Went here the other day, cashier didnt know the menu and argued with everything we ordered. I was gonna give her the benefit of the doubt and assume she was new, but the rudeness and attitude was unwanted and unwarranted. Long wait for our order that had zero modifications, skimpy portions, chicken quesodilla had no chicken on it. Didn't say anything because honestly we just wanted out of there. EDIT: 9/7/17 How is Google AND your business hr sign going to say that the drive thru is open till 2:00am but at 1:30 the entire building is dark and closed? read more

I am so disappointed. It's not even 7:00 and you're out of beef? Wtf? It's New Year's Eve. I now have to drive across town.

I ordered some burritos and they usually come with, cheese, the last one I ate didn't have any cheese. The first and second one had very small amount. Fire the worthless employees who don't prepare food right, goddamn it's not that hard. Without the cheese the food tasted like cardboard. Never will come here again. When I previously ordered here, everything was made fine. read more

I ordered a cup of water with my order of two burritos. I had to remind them to get me a water which state begrudgingly got while holding the cash that I paid with against the cup. The person that had taken my order then quietly whispered to the person that I had paid for my order. After that, they raise the price of my order by a dollar 90. I told them that I do not want the water if it's going to cost a dollar 90. I explained this is odd since other Taco Bells don't charge for complimentary water read more

ONLINE ORDERING: First off, what's the point of ordering ahead online, if they don't even bother to start your paid for order until you are there to pick it up???!!! I recently became ill and cannot stand in line or walk far. So my mother and I decided to order online so she could just run in and pick it up (she also is almost 70 with very advanced rheumatoid arthritis, so we are both a couple of gimps right now lol, it's a site to see). After placing the order, it said it would be ready at in 6-12 minutes. So we leave and get there a few minutes past the 12 min mark. She goes in to pick it up and they are completely oblivious to the fact that this is even a service that they offer. So 15 min later she comes out with the food. We check it, and of course it's not all there, because why would it be? This is America, you can't just pay for a service offered and get that service. It has to be jacked up in some fashion. So she goes back in and 5 minutes later comes out. The total time between ordering and leaving the parking lot with the correct food? FORTY FIVE MINUTES! GREAT WAY TO DO YOUR JOBS TACO BELL! read more

I went through the drive thru and placed my order. I asked for 3 burritos and a quesadilla. I drove to the window and paid. After doing so I looked at my receipt and saw they only charged me for 1 burrito. I was like okay they probably didn't hear me through the speaker.. so I grabbed money from my wallet to order another burrito and guess what.. They told me because my order had been placed already I had to GO AROUND DRIVE THRU AGAIN! Just for 1 burrito! Even though they messed up my order. Smh. read more

We live here lol I stop for cheesy rollups for my kids all the time.. love the cinnamon ball things they are awesome.. lots of choices for vegetarians (they will sub berms for meat on most things) very cheep & fast read more