Food was very good, and the service was good. The person taking your order was very nice. I also felt the food I got was very reasonable. Everything was packed well, and there were no mistakes. read more

Terrible service employee training is awful they do not know a thing about customer service

The food is constantly lukewarm at best and overall below average in taste. The lines can be long. The only positive thing about this location is the staff is friendly, but that's not enough for make me go back. read more

This location is pretty consistent. I don't come here at night so I'm not sure what that experience is but during the day or early evening it's pretty rock solid! I order through the app almost every time and the order is very accurate. Except for the sauces, sometimes they dump a huge handful in there which I'll use if it's mild, but other times it's a mixture of every sauce which is wasteful because I don't need it. Only a few times have I ordered something where I've asked for no sour cream and it came with it. Muscle memory probably so I understand and the management usually makes it right after. read more

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We were giving these dried up old disgusting looking nuggets in the drive thru for my daughter. The person packing these couldn't have thought they looked good, so why serve them? A decent place would have spoiled these out. read more

Taco Bell - We were giving these disgusting dried up old nuggets. - Fast Food Near Me - Troy, Michigan

Worst food I have ever tasted I would rather eat anything else then this the food was cold and tasted horrible never ordering for coming here again read more

This taco bell is very inconsistent. They forgot all the sauces we get for free plus the ones we paid for. We were missing 2 items out of the box combo. The chips were all crumbs and this is how my grilled cheese burrito looks. This isn't the first time this place has messed up orders and forgot items then said to come back next time. We also got a large fry that was halfway empty no fries in the box, as-well as some of the fries looking questionable. Definitely my last chance with this location sad to say it's in a pretty nice area as-well. read more

Taco Bell - Grilled Cheese Burrito - Fast Food Near Me - Troy, Michigan

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Paid 50$ and got 6 tacos and 2 beef burritos out of it. Call the store and was not able to get any help from the manager. He honestly was interupting me and offered no solutions to the problem. So now 2 of my family go hungry and I will NEVER be back. Believe I will be telling every person I know to go anywhere else. read more

I typically am understanding of mistakes happen. But to screw 2 drinks up (one with ice and one without) not just once but 3 times and to laugh at me? I work in customer service I'm a manager myself. If I make a mistake I do what I need to ensure the customer feels heard. It's disgusting Shawn, who was working the window, thought he was gonna laugh behind the window and I wouldn't notice. Customer service at this location and tentativeness needs to be addressed. No wonder the ratings are so low. read more

Good service. Sometimes they don't give as much food. But it tastes fresh. It's clean there too! Very clean.

I know Taco Bell gets laughed at for giving it's customers stomach issues, but what I experienced after eating there yesterday was full-blown food poisoning. I had the Chicken Quesadilla. Was it the chicken, cheese, or sauce they left out to go bad? I don't know with certainty. What I do know is that after eating there I spent the rest of the day and last night in the bathroom/on the bathroom floor. Proceed going there at your own risk. read more

Why why why did I try this location again? While placing order - checked Taco Bell app. - had a freebie breakfast sandwich available. Tried and tried to order - zero internet service. Then I encountered probably the WORST manager I ever dealt with. Downright RUDE. She told me they have nothing to do with Taco Bell app. - really? I was a bit confused- she walked away. Eventually another drive thru employee honored the freebie. read more

The guys that took my order last night through the driver through were really good. Looked like he was training. The staff always gets my order right. I really appreciate it thank u . read more

Ordered two beefy burritos from this location 18 & Dequindre, Troy, MI. This is what I received. read more

Taco Bell - Two "beefy burritos". Yes that's rice. NEVER AGAIN. - Fast Food Near Me - Troy, Michigan

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Wow! Only if the girl in the drive through could help make food instead of standing and doing nothing. Took 25 minutes for a 6 item order. When Jamie was manager she got order out in 2 minutes. Get a better crew. read more

Taco Bell - 2 cars in the line and still took 25 minutes on a order. Wow! - Fast Food Near Me - Troy, Michigan

Slowest Taco Bell I've found. Unable to get hot sauce right on mobile orders. Either get none, less or mild when I order hot. Received a raw Chalupa today, had to drive back and ask them to cook the shell. Staff indifferent to any problems they create, couldn't answer why they serve improperly cooked food. Just for fun, compare prices with other Taco Bells. This one is higher than any other I've visited. Paying extra for poor service. read more

I don't know why this Taco Bell can't get it together, but they suck. They never open on time, the food is okay at best and the drive thru is among the slowest moving drive thrus I've ever experienced. read more

All the reviews are right, just waited almost an hour in the drive thru for a quesadilla and a soft taco this place is a joke they might as well close down. The employees don't care they were standing around doing nothing. Makes no sense how it takes that long when there's so many people working. Save yourself an hour long wait!! read more

LINE! IVE BEEN HERE 25 mins and it's still not moving. This is ridiculous, it looks like 2 people are working this shift and they can't handle the traffic. read more

Taco Bell - LINE! - Fast Food Near Me - Troy, Michigan

5/12 8:20 pm. The gentleman at the drive-through window was one of the nicest people I've ever dealt with at a drive-through! I can't remember the last time I went through a drive-through and the person did not act like they didn't want to be there. I hope you guys take care of him! read more

So done with this place. The service literally sucks!!!! Don't go here unless you have an hour to kill in the drive thru read more

The employees were horsing around, laughing and having a good time, all well ignoring their job. I sat at the drive through window for 22 minutes after I ordered before I received my order. If I could give them a zero star rating. Total s**t show. read more

Last Friday night my husband, myself, and two of our friends waited in the drive-thru for approximately 45 minutes only to be told at the speaker that they were only taking Door Dash orders! Absolutely NO sign prior to our 45 minute wait. When we told the employee how upsetting that was after a 45 minute wait she quit communicating with us. We have been calling Taco Bell at 18 and Dequindre in Troy for four days and always get a busy signal . Phone off the hook??? There is no good excuse for what happened on Friday night to us and other customers. I suggest that the owner either work at your business or close it if you're short of help because that kind of non-service will be detrimental to your business in the long term. read more

Was only waiting for 5 minutes and then a nice employee came to apologize for the wait, and gave me some free tacos. Good Taco Bell location and clean too read more

Worst location ever Food is not good here Worst service, rude, and slowest Do yourself a favor and don't eat tacos from here or you may never go back taco bell read more

I've been in line for 20+ minutes and the guy at the window hasn't even acknowledged me now that I've gotten here. I've seen him fill up his own drink and plug in his phone. Is there a rule against him helping in the back if they are this behind? Line is backed up to Dequindre!!! Update, it has now been 35+ minutes with 15 mins at the window. WHAT IS GOING ON IN THERE??? My order is 6 items.... read more

I wish there was an option for 0 star. Waited over an hour in the drive through had someone cut in front of me after saying my online order name & as I got to the window I kindly asked if I can have a minute to look at my order to make sure it's correct (due to allergies) as well as knowing the frustration and waiting. The "manager" at the night shift said "go ahead and have fun" as he was very quick to closing the window. Not to mention the food was cold as if it was sitting for at least a half hour.. I was highly disappointed! I hope Taco Bell is proud of that employee they definitely know how hire pleasant workers read more

Today I waited 32 minutes for one burrito and a drink. My dining experience descended into dissatisfaction after I made my purchase at a kiosk inside and stood waiting at the counter to finish my order by paying with cash. No one seemed to be working the register so I called over a worker to ask if I could pay. She said she hadn't clocked in yet and glumly walked away. Around 10 minutes later, I saw her working in the kitchen instead of coming back to the register. The same woman handed a customer their drink and I asked for a second time if I could pay her. Her new response was that she wasn't trained to work the cash register. Finally, after another 5-10 minutes, a different worker showed up. I told her my name and she bluntly said "it's not on here". Luckily she just hadn't scrolled far enough down the list. Once she eventually found my name they began my simple order. I was handed my burrito about 5 minutes later and an empty drink cup in the wrong size. I order a baja blast freeze, but at least this was quickly corrected. Waiting over half an hour for a $3 meal at a "fast" food joint is frustrating enough and the workers never apologized for the slow service either! The location struggles with the bare minimum and I unfortunately won't be coming back any time soon. read more

I ordered online several times at this location hoping that the last time was just a fluke. Unfortunately, this is not just a fluke at this location. One time, they were extremely slow. Another time they messed up the order and the manager was rude. This recent time they messed up the order again. They should have a quality control check to count the number it items in the bag. I give up going back to complain. It is Just not worth it my time. Lesson learn is try another location. read more

One of the shift leaders I think her name was Jamie was absolutely amazing. Great service! She was the sweetest. Been going to this Taco Bell for a while and never had that great of an experience but I can say I will be going back because of this woman read more

Yeah - I don't know where all the positive reviews are coming from because while they are speedy, they barely throw the orders together (2 chips on a FRITO BURRITO?!) and then ALL rice. We called to complain, simply to state that it was unreasonable for that to happen, not compensation or free food, just to share disappointment in the preparation. Yeah, they didn't apologize and then they hung up. Simple as that. When I tried to call, shortly after my husband had, the line is busy - so the phone is now off the hook. Great way to take pride in the one job you have... read more

The food is great. I mean, come in, it's Taco Bell. But I'm currently writing this review while waiting in line. This TBell in particular is easily the slowest I've been to. And it's consistently slow. read more

Normally don't do fast food. I went with some friends. Grabbed nachos. The service was friendly and food was good. Shout out to Triston for being great with the service! read more

The line is always to the road because the staff doesn't care, they're extremely rude and show no work ethic, standards are low for fast food but this place is the bottom of the barrel. Avoid at all cost. read more

Ridiculously long wait times for both the drive-thru and in-store kiosk. Whoever manages this store needs to get a handle on this. Warning, if you pull up to the drive-thru and there are 2-3 cars ahead of you, be prepared to wait for at least 10-15 minutes. If there are more than 3, at least a 20 minute wait. Absolutely ridiculous. read more

if I could give this Taco Bell a 0 star I would , every employee was horsing around laughing and cussing at each other , this is the worst taco bell I've ever been too after todays visit idk if I'll even buy Taco Bell anymore , Taco Bell in Detroit is better than this dumb read more

I would've given it -10 if it was possible, I went in to order through the kiosk. Put my order in and wanted to pay cash. I wait for 10 minutes for someone to give me my order and take my money. They saw me and asked me a couple of times of I had ordered and said YES. finally, some rude worker came ip and told me that my order wasn't In because I had chosen to pay cash. So I said never mind I am leaving. So she said that's fine (with condensing tune) no apology, nothing. I am never going back there. read more

Honestly this is a the worst place on earth - but somehow the only Taco Bell open late. If you have a whole season of your favorite Netflix show to watch on your phone and don't have to wake up in the morning- go ahead and sit in the drive thru for a few hours. It will be a few hours, even if there is only two cars in front of you read more

No matter WHEN you go, be prepared to wait 30 minutes in line..... AT LEAST! Also, be sure to check your order is correct BEFORE leaving that window because chances are your order will be incorrect!! TRASH! Go to ANY of the other 300 Taco bells in the area! read more

Of the three Taco Bell's in the area, this one is by far the worst. Very slow service always backed up, extremely slow. This has been an issue on multiple visits. read more