Terrible service,the employees seem clueless The food was very disappointing. Ask for additional items but didn't get them even when PAID FOR. read more

There was food all over the floor where the employees were cooking they didn't make my order until 30min after I got up to remind them it still hasn't been made it didn't look sanitary definitely would not recommend this Taco Bell there were like 7 employees and none of them even cared to engage with me if I could give it 0 stars I would read more

I placed my order through the app 15 minutes in advance and chose to pick it up inside the restaurant. When I arrived, there were nine other customers waiting, and not a single employee acknowledged anyone walking in. No greetings, no updates--just silence. Two DoorDash drivers had to chase down different employees to ask about their orders. One of them approached an employee at the computer, who refused to help because he was "about to go on break" and claimed he was no longer on the clock. He didn't offer to find someone else or provide any assistance--he just walked away. There were six employees visible, three wearing headsets, and yet none of them engaged with customers. No one said hello, asked if we needed help, or showed any urgency. I waited inside for 15 minutes, and the atmosphere was completely unprofessional. To make matters worse, my order was wrong. Items were missing, substitutions were made without explanation, and I had to go back to the counter to get it fixed. Even then, the response was indifferent. What's most concerning is that the general manager allows all of this to happen - even when she's there and sees no problems with this type of pathetic excuse for a restaurant. No leadership, no accountability, and no effort to improve the situation. If this is the standard being set, it reflects a serious issue with how this location is being run. read more

Worst Taco Bell I've ever had. My Crunchwrap Supreme was soggy. Person taking my order got mad when I asked for my drink cup (he didn't give me one) & then just threw it down on the counter. Right before this he argued with another guy over not giving him his drink. The floors were soaking wet. Horrible all around. read more

very unsanitary, will never come back again. I asked for hot sauce two time and I never ended up getting any. when I got my taco there was a long peice of long blond hair, do better. read more

Ever since the new owners took over Taco Bell; the food has been much better. The servers that take your order or fill your order seem to enjoy their jobs. The new owners did renovate the interior, and it always seems to be clean when I go to Taco Bell! I really like the Taco Bell app where you can just grab and go your order that was placed online! With the online app, you can order things and customize your order, that's not available in the store! So far I haven't had a bad experience with Taco Bell yet with the new ownership! Kudos to the new owners and Management! read more

Same stuff different owner. Most of the tacos only have maybe 1-2 tablespoons of meat, stale hard shells. The last 3 times I got 2 Chilli cheese burritos and it's was like they took a tablespoon of meat spread it within the tortilla a pinch of cheese and rolled it up. Most of their tacos are pure tortilla with no filling. Can't believe I spent $32 on just seasoned tortillas. read more

Weak Taco Bell. They don't have potato's and coffee. Weak Taco Bell. They don't have potato's and coffee. read more

Less than a star. It's a rat hole. Baja Taco, Taco Johns, eat anywhere but here. Staff is totally sub par. Portions are not up to corporate standards, trust me on that. read more

Asked for extra tomatoes in my crunchwrap got none ask for extra cheese in my taco and Found this l read more

Taco Bell - Bug in my taco - Fast Food Near Me - Sterling, Colorado

Bad Customer Service. wrong order, no apology, no refund, said i was lying. left food on counter and left. with not give you owners number to call. called corporate numerous times. operator said she fowards it to district manager and he will call in 24 to 48 hours never does. last time i called they said there is nothing they can do. Sad Sad Sad Corporation. they have to treat customers like this read more

Once again you just need to close down! You are never open when your suppose to be! Your debit one day cash only another day is a joke! You constantly mess up orders! Just do us a favor and shut down already! Your owner doesn't care and you have a phone line that's out of service so you can't take our calls! Sterling Taco Bell is a joke!!! read more

It is a horrible horrible place, unfortunately its the only taco bell here): but they literally close at whatever time they feel like it

This Taco Bell needs work. Every time we have gone here our order is messed up. Everyone we know in towns order gets messed up. I went and said my order it was relayed back wrong so I kindly corrected her then she read it back again still wrong so I corrected again... Then when it finally seemed that they got it right I got it and it still was messed up. When I went in with my receipt they said well you need to have the bag of food as well so I went back to my car got the bag of food and showed them and I was asked to wait to the side and wait. ( by this time I'm getting impatient) when they finally got to me he accused me of eating the lost burrito and insisted arguing with me. I finally got the items I was missing even though another burrito was wrong when I got home and handed everyone's food out to them which was now cold. Waste of my time and not impressed. Update tried again a few weeks later just ordered a bean burrito.. they forgot the beans.... they had one job lol it wasn't even busy! read more

Awful. Simply awful. Hours are unreliable, service is sub par, it takes way to long to get an order. The building looks like it is shut down, and it probably should be! We went inside lobby at 7pm, order our full order on the kiosk, when we were then told "the "Lobby is closed "....what???? read more

This taco bell sucks. Period. But its the only taco bell in town and i usually love taco bells. I've complained to their corporate about missing food items from my order whenever i go through the drive thu. What sucks is when im leaving town to drive to Denver or Fort Collins (both 2hr drives) 2 miles down the road i found out my soda is either Flat or they have ran out of syrup in their soda machine. And it just sucks to turn back around. This is happened to me numerous times at this taco bell location. Also everytime i order the "meal deals" they always forget to put my bag of doritos in with my order and ill have to turn around if i find out or go home w/o it. I've gone home with missing burrito or taco before as well. This taco bell really need to step up their game! I've been going to Taco Johns more now. I use to never go there but i feel like this taco bell is due for a new management. Hopefully they will do a better job the next time i go because im sick of always missing food in my order or having bad soda. read more

I wish I could give negative stars, and I wish I was joking about this review. Stopped by Taco Bell in Sterling this afternoon to grab my husband some food. Lady at the speaker was extremely rude from the get go. Got to the window and she's throwing things in the bag and still rude. Pretty much throws the bag at me. I say thank you. She slams the window. I say thank you louder. She turns around and flips me off. I yell through the window "what's your name?!" And she flips me off AGAIN! ...an employee flipped a customer off. TWICE! Then she went around the corner so I couldn't see her. So I sat at the window and caught the attention of another employee who came to the window. The girl came back around and tried sliding the window shut so the other employee couldn't talk to me and kept telling her not to worry about it. The second employee grabbed someone else cause she apparently didn't speak English. That employee told me the manager would be in at 6 and gave me the employees name. WTF! I'm far from a Karen... if she had just been grumpy and rude I would have just driven away and blown it off. But to flip a customer off twice after being rude is a whole different story. 6 has now come and passed...I've tried contacting the phone number listed online and on the Taco Bell website for the sterling location (they're the same) but it keeps just ringing and then eventually rings as a fax line and now it's just busy signal. And when my sister in law stopped by to see if there was a better number to call she was told there wasn't a manager and just to report it online. Ummm...no. I already did that but I expect to be able to speak to someone at the local level as well. read more

Waited in drive through line for literally over twenty minutes with eight cars behind me before the jerk inside told me "just a minute" in a rude voice at the speaker. Ten minutes later he comes on and asks, very coldly and rude what can I get you. I ask for the cravings pack. Four beef tacos and four basic burritos are in it. He says we don't have those right now. And I said, you don't have tacos and burritos?" He said we do we just don't have the pack. (Meaning I guess that they didn't want to make eight items and put them in a bag apparently and charge the price listed on their menu which constitutes fraud. Half an hour for this jerk to play games with each customer who say there waiting for a half hour just to order. God know it would have been an hour total before I got my food. Close your doors. I will be talking to the chamber as well. I consider these games abusive and an insult to our community. And by the way, jerk taking orders needs to get a real life. But I guess he doesn't have enough brain cells to know what that means. read more

Was told to wait to order for about five minutes. Wasn't told until they where ready that they where only accepting cash and that's not my only bad experience. This place has totally gone down hill from recent years and has absolutely ruined any Taco Bell for me. Will not be back read more

We went to the drive thru tonight it took 30 to 35 mins to get our food i only ordered the 5 dollar box for my son i understand it was super busy imside and out but that was ridiculous read more

This Taco Bell is an absolute train wreck. My wife and I went through the drive thru this morning and ordered a breakfast crunchwrap and a black bean crunchwrap with cinnamon twists for our daughter. After getting the food, there were no cinnamon twists in the bag. I went inside and told them about it. The guy in the window rolled his eyes, grabbed some twists off the rack and had the audacity to dump them in my bag. I went back out to the truck to find that they also gave us a black bean quesarito instead of a crunchwrap. So I went in a second time and spoke to the same guy. He was wearing a Monster hoodie, so I'll just name him "Kyle." I told Kyle that he gave us the wrong order again and once more he rolled his eyes and told the cook to come forward. She asked if I wanted beef and I told her I wanted black bean. She remade a crunchwrap gave it to me and apologized. We get home and the cook made a beef crunchwrap supreme. ‍ I know marijuana is legal in Colorado, but it seems to me that every employee in this freaking restaraunt is stoned off their ass. read more

I'm giving you only two stars. I do come here occasionly, just for tacos. The tacos are good...But, customer service. No. I asked for my receipt which I received. Print was bad, could hardly read what was it. I brought it to the cashier's attention. He knew about it, but nothing could be done. My opinion he didn't even try to correct it. I guess minimum wage doesn't go that far. This happened today at 11:35am. 7/19/2016. All customers check the print quality of your receipt!!!! Especially if you need to claim as an expense. read more

Slow to get food, had to go check twice to see if our food was done. Waited longer and went to go check and there was a bag with everything tossed in it messily and when we asked if it was ours we got "I don't know you have to check". read more