Maybe it was because I came late or maybe I'm too old to be a Taco Bell expert now but they forgot my guac and sour cream. I ordered Al fresco so I think this may be why - but tbf I think they shouldn't charge you or allow that to be a thing and cancel it out when you click that option!!! For those that don't know so we don't keep going back to the window after a bite and then keep realizing more things are missing!! read more

So I must have stood at the counter for 5 minutes before I just went to the automated Kiosk to place my order. If this is the new way of you doing business at the new Taco Bell I'm not only not a fan, I just won't come back. Ignoring me won't win you any points, and telling your employees to ignore paying customers standing g at the counter is only going to piss them off. read more

Taco Bell - Counter you'll be ignored at. - Fast Food Near Me - Scottsdale, Arizona

Been coming to this location since the late 1970's. Sad to see it getting replaced with a bland modern squarish store just to the East. There are only a handful of original mission style stores left with store #031 closing its doors. This has always been a great place to bring friends from out of town who were surprised to see the old original building. Definitely would bring back memories for most. I can understand that it is a business, and companies look at the bottom line and make decisions without emotion, but many of us here always hoped this store would remain as it always was - old and original. Or, if it were replaced that the old store would become a Taco Bell Museum of sorts. Likely not to happen. Personally, I wonder how well the new store will do to start. I imagine they've been doing really well in recent weeks since the closing was announced, but many of those same people may not visit the new one. If we're in the area I am sure we'll give it a chance, but it definitely will not be the same. Besides the nostalgia this store always did well with customer service and getting our food orders correct. Here's hoping that part transfers over to the new building. read more

Wow, so rare to find an OG Taco Bell, replete with a bell and spinning sign boards. Just like the Taco Bell of our childhood. Double decker is currently an on/off menu item and had to have one! Fast service. Cool vibes. read more

Taco Bell - Spinners - Fast Food Near Me - Scottsdale, Arizona

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My first visit was at their prior location in 1980. It was good then and better now. Everything I have tried has been enjoyed. Parking and dining space were limited until the new location opened. This location is the most consistent of any fast food restaurant. That is condition and temperature. read more

Quality for Taco Bell is on par but y'all's gotta stop placing the Mexican pizza on the bottom and dog piling it with other food.

Dominica is an excellent employee and person. She was friendly and effective and had the hospitality to open the door for a person using a wheelchair. All the employees seem happy. It made it fun to come here. I'll come here again before they demolish it. I savored the tostada, it reminded me of a better time. read more

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What a cool looking Taco Bell! It's older, like maybe 1980's or so. And I'm old, so it looked like the Taco Bell's from my youth. They did totally mess up my order and gave me tacos i didn't want but I don't need to eat that food anyway. read more

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It's a Taco Bell. You should have an idea of how the food tastes. This location is open 24 hours and there is often a line at the drive-thru after the bars close in Scottsdale's Old Town area. I have found the employees are generally nice and friendly. Very little parking and only two booths for seating inside in the AC. I have been told this was one of the first Taco Bells built outside of California. read more

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I cannot believe how long it takes to get an order.. You can upgrade the building, but you gotta do something about the workers. On at least two occasions I have had to leave without my food while waiting at the drive-through and being the only vehicle and waiting over five minutes during a lunch break on each window... Ridiculous read more

This is a great location with an antique building, but the drive thru is difficult to navigate due to tight quarters. Still, I tried the new Cheez-it items and they were good enough. Basically a giant cheezit was inside the normal crunchwrap. Also tried the cheezit on its own and tasted like the original. Very fresh. New limanada vanilla freeze also refreshing. read more

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I stopped by at about 2:35am for some late night food. The store and drive-thru look brand-new! I tried the new chicken nuggets and nacho fries combo, and it was amazing! These are by far the best tasting and quality chicken nuggets on the fast food market, especially since most competitors serve them cold and stale! These nuggets are freshly fried and taste just as good or better than the fried chicken tenders at local dine-in establishments like bars and restaurants. The meat is juicy and super premium chicken, not processed with fillers. The fire ranch sauce was good, but they only let you get 1 of the 3 sauce types. The nacho fries are tasty and freshly fried but they were kind of soggy, which actually seemed to enhance the flavor surprisingly. The 5-pc combo comes with a large drink for $7.55 including tax, making it the most affordable combo they offer! Service was pretty good. Did not go inside so cannot comment on ambiance. read more

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Brand new Taco Bell, yet they somehow don't know how to work a drive through. Everytime I come, I have to sit at the window for 4-5 minutes yelling "hello?" Before someone finally answers. Doesn't matter what time of the day it is, they se to set the headset down and dont care who is at the window. Bummer, other than that it would make for a great Taco Bell! read more

Old school Taco Bell. Just wish they had gotten the order right. Brings back memories though! read more

Taco Bell - Fast Food Near Me - Scottsdale, Arizona

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I just wanna know how are u going to put multiple food items in a bag and send it off with no sauces? Like not even the ones I PAID for? I will never understand who truly thinks im going to eat my food without any sauce? It literally takes TWO SECONDS to put it in the bag!!!!! Do better read more

Old store #031 was a gem. I went there whenever I was down that way, solely for the nostalgia. I'm really going to miss it. The new store is a dumpster fire. Upon entering, I was greeted with 5 ordering kiosks and a pick-up window for DoorDash, Uber Eats, et al. I turned a corner to find a small counter with a register carefully concealed behind yet another kiosk. The kicker: NO menu board! The clear message is, 'order from a kiosk or NO TACO FOR YOU!' I did eventually get someone to take my order the old school way--and fortunately for me, I am familiar with the menu--but it was an apparent inconvenience to the employee. The food was consistent with expectations--nothing notable. But the dining area is most unwelcoming. Keep in mind, we're in the desert here. Now, put your architect hat on for a minute. What time of day would you expect to be a Taco Bell location's peak business hours? Discounting the late night drive-thru drunk rush, I'm thinking noon-ish through early evening. Where is the sun positioned during those hours? Yep. So, why on God's Earth would you build a west-facing dining area with 12 foot floor-to-ceiling glass? There is no refuge from the pounding sunlight. The outdoor patio at old #031 was far more comfortable. Considering my order was bagged despite stating my intent to dine in, it is clear that eating on the premises is discouraged. Over the last six months, I've observed a trend that is evidently endorsed by Taco Bell corporate: No cashiers, no counter service, unattended dirty dining areas and avoided contact with customers. It's like a glorified vending machine. I've been a regular Taco Bell patron for 50 years. If this 'Robo Bell' model is the new standard, we'll be parting company for good. read more

The most insane line and wait I've ever experienced, especially for somewhere quick like Taco Bell. Don't play, we all know how easy it is to sprinkle some lettuce and cheese on my food and slap it in a wrapper. I don't know if they were understaffed, training, or if every car in-front of me had $60 orders but I waited at MINIMUM 30 minutes for one SINGLE 5-layer burrito. There was nobody inside either, I would never return to this location no matter how cute their vintage furniture or building is. I'd rather drive 20 minutes out of the way because I'd get my food MUCH quicker. read more

Taco Bell - Fire Sauce Packet. Beefy 5-Layer Burrito - Fast Food Near Me - Scottsdale, Arizona

I got the new chicken crispy wrap, and the chicken was not cooked. That will be last time I get that.

This Taco Bell has gone retro and brought back the green beef burrito, which was my favorite 50 years ago. I had two today and was transported back in time! Yum! read more

Absolutely terrible. Probably the worst Taco Bell I have ever been too. Ok I'll slow down the food was fine. It the have absolutely no service. The slowest Taco Bell ever. Definitely not fast food. Took like a half hour. read more

I come to this location every time after shopping at Frys and every time they get my order WRONG!!! I have to go back every time!!! And Carolina didn't even say anything no apology for the inconvenience!!! Not even a free taco coupon I've worked in food for 10 + years and would never make a customer feel like they did today hope the new Taco Bell the employees are better trained read more

This was literally the best thing I've ever had in my life. 10/10 beat quesadilla ever had and the hot sauce was so fucking good I can't even comprehend. And the cinnamon twist I can't even put into words. They put their whole badussy into this order I can't put it into words. Lord bless them. read more

Terrible experience forced to order through kiosk,lost order twice as system rebooted. Had to touch 4-5 times to accept your selection. Took 10 minutes to order when staff was standing around waiting for order. read more

At this Taco Bell location, there's really no where to park. I saw two or three parallel parking spots as I entered the drive through area. I feel that this location is more about drive through, than for people to sit in to eat. When I went, the drive through was pretty busy. I decided to park and then go inside. There is no parking other than the 2 or 3 parallel parking spots. So, don't do what I did, which was to look for more spaces and end up having to make a U-turn in the street to get back to the parallel parking area. Inside, there was about only one booth and it was occupied by other customers. I went up to the front and one of the employees greeted me. He said it would be a moment. I think it was because the drive through was busy. Anyway, after that, he asked me for my order and my order came out fairly quickly. Overall, the experience was okay and the service was good. The store is pretty unique because it is so small. I think there were 2 tables outside to make the grand total of tables equal to 3. The food was typical for Taco Bell. I had the Doritos Taco Loco, nacho version. read more

Taco Bell - Dorito taco loco - nacho - Fast Food Near Me - Scottsdale, Arizona

This is my local Taco Bell literally down the street and each time I come they say they cannot do a cheesy Gordita combo meal which makes no sense because it's literally on tacobell.com and says try today. The combo meal is $7.89 and if they charge each item it's $12 something. The manager said their system couldn't input it, so she gave me 5 dollars off and made it right. Thank you! read more

Was waiting by the mic to order for almost 5 minutes no one said anything and then i drove towards the window and been waiting inline for over 15 minutes and only three cars In front of me and I'm writing this review while waiting still i arrived here at 12:10 and it's 12:32 now and i didn't even order yet. I thought it's fast food, if i went to a Resturant and ordered I would've had my food by now!!!! I'm STILL WAITING read more

Taco Bell - Me waiting inline - Fast Food Near Me - Scottsdale, Arizona

1am pack food and service check. I had a request and they had no issue following it also got me a better drink when what I wanted was out.

I ordered a Crunchwrap supreme and asked for extra taco meat, was charged for it yet didn't get any extra. read more

Taco Bell - Crunchwrap Supreme - Fast Food Near Me - Scottsdale, Arizona

This ancient local has shity restrooms a poor looking lobby and dusty patio! Its also the most expencive TB in town. Why here are the Prices so high???Drinks are crazy high, ala carte items are way above average, and the advertised $5 box... well... its not $5 Every TB I have ever been to has a the $5 box price except Las Vegas Blvd, and this one. but why? its just a regular Taco Bell... wait it's not. It's old and dingy with an ultra tight lobby and dirty patio. Restrooms are outside and down the drive-through, then gross with no paper or soap. I love Taco Bell but since this local is just around the corner I have learned to live without. when I make the choice to try again I regret it. with fast food the extra dollar hurts, but when you are not very clean, a tough turn, and its almost impossible to park I just pass on by. Just a note a $5 box should be just that FIVE BUCKS. or just change your name to Tacobertto's. I actually expect that to happen soon and when the restrooms are awful at least we know why. read more

...Just ordered and picked up food from this location. NEVER AGAIN. Looks like 'PURE SLOP'. I'm furious. Don't expect food from here to look anything like what the Taco Bell pic portrays. BEWARE OF THIS LOCATION. Whoever is in the kitchen this morning there, needs to be FIRED....along with the 'Manager' on duty. DISGUSTING. read more

Taco Bell - This is the 'Vegetable Power Bowl' they sent me home with. DISGUSTING. - Fast Food Near Me - Scottsdale, Arizona

Whoever made my burrito at 2:30 on 4/9 did an amazing job, I get a lot of substitutions on my 5 Layer burrito and they didn't just get everything right, they made it to perfection. Whoever made it deserves a raise! read more

I will remove this one star review once you clean the floors, employees who eat canes in the customer seating area will get up for customers and heaven forbid clean the tables they ate at and not have me ask! read more

we waited in the drive thru line for 1 hour. That is not fast food. You'd think it would be all hands on deck to get food out efficiently, but two workers sat very comfortably at the window doing nothing as we sat and waited 15 minutes for our food after paying. They held us hostage. read more

got the carne asada fries and let me tell u it all tasted plain no seasoning nothing!. small portions, paid $14 for something that looked like $9 not recommended here. read more

Taco Bell is Taco Bell. I don't know that there's anything really to say that you wouldn't already know. This location is set back from McDowell, and has an awkward drive through. The staff is always nice, and I've never had anything messed up with my order. I have never been inside to see about its cleanliness, etc. The location is a really old building, and it shows. My tacos always, always fall apart. Who knows, they may not have been in one piece when I got them, but it makes for a difficult eat. I love the Doritos Nacho supreme tacos too much to admit. I also am a fan of the proprietary Mountain Dew Baja Blast, even though I'm not a MD fan at all. I also love those little caramel empanadas. Yum. Fast, cheap and edible. Why not? read more

Taco Bell - Waiting in line - Fast Food Near Me - Scottsdale, Arizona

Since you guys don't serve "double deckers" anymore and everyone refuses to make them I try and order a taco, and beans, and tortilla and fully willing to pay the extras since it's a corporate cut of cost I'm sure but I'm still being denied this simple task with all ingredients in house. Cheers and I hope this can inspire a simple mod or button to the POS system read more

The employees at this location deserve a raise... my roommate and I mobile order $30-$40 every single week almost three times too and not once have they ever got our order wrong and the food is always made perfectly. I know they see that damn red Subaru roll up on McDowell and turn in and are like damnit he's back but y'all are the best thank you for keeping me choonky read more

I ordered from their mobile app to pickup at this location; I go inside to pickup with nobody behind the counter and nobody acknowledging my presence in their store for about a minute (no worries at this point as I don't mind having time in general to think about an order, but I only mention the lack of communication as a prerequisite for what's about to come). Finally a lady (without a name tag) quietly says hi and I explain I'm waiting on a mobile order; she turns around to ask a co-worker if it's ready and I overhear something about "tell him we didn't have ... so I made this other thing instead". I don't even remember what the item in question that they made instead was, but the first point is any good exchange should never ever be made without first asking the customer - you never assume because you ran out of an item, a customer will automatically want something else. The particular item they didn't have was my wife's order, and so I said "well if you don't have it, then just refund me for that item please". The worker (still don't know her name) says she can't do a refund on a mobile order...which obviously in and of itself is mind boggling, but when I kindly inquired what to do next she offered no help - further said I had to seek help from the app and when I asked where to navigate to, how to get a refund from an app, she said she can't help me because she doesn't know the app. Abruptly she asks another customer behind me if she can help him. I didn't move from my place in front of counter, but I patiently waited for her to help the customer behind me and then I asked "who is the manager". She says, "I am". I ask, "may I have your business card please; I don't want this food, I'm leaving it here". She says she doesn't have any cards. I say "alright, can you write down your name on a piece of paper then please... She goes to the back and returns holding a piece of paper, and I hold up my phone to take a picture of her - she holds up the paper to block her face and moves out of view. One of the other workers (5 of them, all mysteriously without name tags), who is older looking and is wearing a non-taco-bell striped shirt, the one who I've assumed was the manager the whole time, says "you can't take her picture, she's underage". I inquire: "the manager is both under age and working at at a Taco Bell?" I look her in the eyes and ask, "are you the manager?" Her response: "no". So I take a seat real quick to google Taco Bell's corporate number and give them a fast dial, but unfortunately they were already closed. So as I'm leaving I go back to the counter and take a video of the lady in the striped shirt just noting that none of them are wearing their name tags and nobody wants to give me a name - as I'm doing so, a guy who I first thought was a customer, says "why are you taking a video"... I quickly explain I got the wrong order on a mobile app and just wishing for a refund, and trying to find out who is the manager - the guy who wasn't a customer but instead an off-duty employee just arriving for their shift laughs and points at the lady in the striped shirt and says, "she's the manager". I tell him thanks, noted, he laughs and goes to change into uniform. Over such a silly little thing as running out of an item and not following proper procedure on what to do in that circumstance, then escalating into everyone removing their name tags and lying about management. I hardly ever write reviews and I do a lot of shopping, traveling, and eating; all over my city, across the country, and around the world; so mainly when I do write a review it's one of two things: absolutely top of the line exceptional service, or over the top scratch your head what the hell Year is it service. I have video of the incident and will be reporting the entire crew to corporate, to the better business bureau, to the local news, to YouTube, and social media. I left without my order and without a refund or any semblance of how to get one; I left without knowing any of their names, and I left with everyone (including the manager herself) except an off-duty employee denying who the manager was. read more

I wouldn't say they had BAD customer service; I would say they had NO customer service. After ordering my food through the drive-thru the guy working the window seemed legitimately confident. He took my order: #4 Mexican pizza, substitute beef on the Pizza and the tacos for beans. And change the hard tacos to softshell tacos. Add two shredded chicken soft tacos with chicken, beans and sour cream only. I confirmed that the order I gave him was repeated back to me properly. But when handed my food at the window, thankfully, I double checked the shredded chicken tacos for accuracy. They were wrong. There was lettuce, cheese and tomatoes on both of them. The drive-thru line was backed up and waiting on me. Never did the employee at the window apologize for the mistake. Instead the woman that made the food came to the drive-they to convince me that she made the order correctly. So I dig through the tacos and showed her they were wrong. I literally pointed out the lettuce, cheese and tomatoes. I also showed her my receipt that said NO lettuce, NO cheese and NO tomatoes. She raised her voice and said, she was not wrong. She made them right. Impolitely she took the tacos back and corrected them, without any apology or acknowledgement of the time she had wasted of ours and the long line of customers behind me. read more

Taco Bell - This is what NO cheese, NO lettuce and NO tomatoes looks like. BAD CUSTOMER SERVICE!!! - Fast Food Near Me - Scottsdale, Arizona

I ordered a $5 box from the app and picked up through the drive thru, when I got it home there were little bugs in the box. I called the store and the manager insisted it wasn't her location, and wasn't her problem. Never again. read more

Taco Bell - Bug in $5 box - Fast Food Near Me - Scottsdale, Arizona