This Taco Bell sucks! Worst one in Salem. Consistently screw up orders, very chintzy, and don't even think about ordering their fiesta potatoes at night, they are old and gross. Whether it's the management trying to save food cost by not changing out the food after the required time limit or lazy employees, there's a noticeable difference between day and night food. Don't go at night! Also, the new chicken burritos are sub par and not enough sauce, so they're very dry. Not a fan! The only reason we continue to go here is their cheap boxes. But we always regret it. read more

The most visibly disgusting fast food place I have seen and I didn't even eat there. I was doing doordash and upon walking in, waited 10 minutes for someone to ask if I have been helped. After, I noticed a few silver trays where they keep the meat and topping just laid on the floor. Additionally, had to ask for a bag for the large order I got. This Taco Bell is the standard of failure. I would love to hear from management if you read this so we can talk about a way going forward. read more

went there last night. Ordered a couple of boxes. Was told to wait out front. the guy brings our boxes no Sause no napkins. And smoking a vape pipe. What a place. read more

I mean, what can you say about Taco Bell? What are your expectations of it? It's that late-night post-event craving you get. As long as the wait is less than 20 minutes in the drive-thru, your food is what you expected, and people are following safety precautions can you really give them less than 3 stars during COVID-19? Sometimes you just want Taco Bell even when there's plenty of higher quality food available all over Salem. read more

I'm not even sure about some of the one-star reviews. Really? I had a great experience at this Taco Bell twice this week. The first time, I ordered on the app and saw that when my order came up on the screen, it wasn't exactly like it was when I ordered on the app. I mentioned this at the window and the polite and friendly employees told me they'd make sure my order was correct - it was. The second time, I ordered at the drive-thru. Both times, employees were fast, polite, and friendly, and my order was correct. Both times, I ordered between 9 pm and 10 pm on a weekday (because only fast food was open and Taco Bell is open later) and my food was hot, fresh, and tasted great. Beans and beef were not dry or hard at all, and veggies (lettuce, tomato, onion, etc.) were crisp and fresh. Also, this was super cheap at less than $5 per meal - you can't beat that. read more

waited for 30 minutes for my food and didn't even get my food because I paid in cash.

I'll admit, I'm not always a big fan, but they did me a huge service today. I had had a very rough, stress-filled day, and was going to get some very late lunch, and apparently not only was my debit card demagnetized, I couldn't find it! I had no cash, so I was ready to just pull through the drive through and out the other end, empty stomached and that much more distressed. The kind, empathetic employees insisted on giving me my meal, free of charge, and commiserated a bit. I can't tell you enough how much better that made my day. Good on you guys! My Crunchwrap and Baja Blast were that much better because of your kindness read more

Wow...shredded chicken burrito with no rice in it and it wasn't even wrapped right...they weren't busy and had time to make it right. read more

Taco Bell - More like a melt than a buritto - Fast Food Near Me - Salem, Oregon

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girl in the drive thru was super disrespectful and had literally 0 customer service. like literally none at all, she wasn't even friendly.

Service is horrible, forgetting things all the time in the drive thru and always having to go back and get it because they forgot it. Foods fine.. never going back to this Taco Bell. read more

Look at your order before you go home I asked for a simple beans and cheese burrito and they gave me a nacho cheese and bean burrito I asked for two sides of rice which cost about $1.20 each and they gave me a tablespoon in each one really pissed off I paid $1.20 tablespoon of rice read more

I doordash, and I didn't know they changed their policy's to after 10pm you can only receive one doordash order at a time, this is very inconvenient. Also when I tried to speak to the manager about it for a little more understanding he was rude, arrogant, and had a foul look on his face. I also have ordered here before and I've had parts of my order missing. The manager on shift today at night had round framed glasses. Longish hair and it's dirty dishwater blond. I believe he was male. read more

No one is in the restaurant and there are 5 people working.... no one even noticed us for about 5 minutes because the drive thru guy and taco assembler were deep in conversation. I cleaned our table off; the restaurant is filthy. Nothing is stocked; no napkins, no sporks and only fire sauce. Also, some woman just burst in here yelling for the staff as she had gone to get them fast food from another restaurant. The gentleman after us also waited for a white and we had to go behind the counter to get a cup for water!! Get it together west Salem Taco Bell! ...... it keeps getting even more unbelievably awful..... a customer just went up to the counter saying there was glass all over the bathroom floor. All the employees touch their nose, claiming "nose goes," to go clean it up. read more

The same girl messed up on my order twice in one week by not putting all of my paid for items in the bag at the drive thru. Very frustrating. Tostadas are a joke...mostly shell, with a tiny dollop of beans, lettuce and cheese in the center. Maybe they are rationing their beans, because about a week ago I pulled up at the drive thru to order a bean burrito and was told that they were out of beans! WTF? Way to go Taco Bell. Way. To. Go. read more

Very slow. Usually an hour wait. Very disappointing and unprofessional. They need to hire more workers.

This location has officially lost my business. Every time I have ordered in the past few weeks I'm always missing part of my of my order or my order isn't what I've asked for. I have addressed it before but it's consistently happening every time I come to this location. Never happens at any other location just this one. Definitely won't be back unfortunately. read more

I'm not sure how Taco Bell manages to get the same order wrong three times in a row but somehow they manage! Cold and Soggy Tacos abound here! Apparently when you say "No Supreme" you get supreme and are charged for it! Called to express our concern and surprise! No one answers! read more

Went through the drive through and got my food parked in the parking lot we found a long hair in our food and went inside to complain the gm didn't really care at all and told me they are wearing hairnets so it can't be them as I looked over the employees are talking about "it can't be mine" "its not mine" and mind you they aren't wearing hairnets so he flat out lied to me like get it together read more

This week marked the return of the Grilled Stuft Nacho from Taco Bell. It originally hit taco bell stores back in December 2013, and it only lasted for about a month or two. It was one of the Taco Bell items I would eat for lunch and dinner during that time. It's now back for a limited time, so I wanted to make sure to review it before it was gone again to the deep end. Taco Bell describes the Grilled Stuft Nacho as this: "Nacho flavors all wrapped up and grilled to perfection in the shape of a giant nacho chip, with seasoned beef, warm nacho cheese sauce, our new zesty nacho sauce, crunchy red strips, and cool reduced-fat sour cream." I was mainly a big fan of the Grilled Stuft Nacho because of the price. It was $1.29 and it felt like a value, however now they have raised the price to $1.49. I still think that is a super deal, and I'm still in line with the price of their other menu items. In ordering 1 Beef and 1 Chicken, my first reaction is the shape and structure. The triangle shape makes it look really big, however it is somewhat awkward to eat. It also is very limp and soft, without much structure inside. Other Taco Bell items, such as the Crunchwrap, are easy to eat. The Crunchwrap includes a tostada shell on the inside that creates a level of stability. Maybe that is something the Grilled Stuft Nacho should adopt? It might be worth trying. But who knows for sure but this a review! Now about the taste - I am a big nacho cheese fan, and the fact that this has two different types of cheese is a big plus for me. The zesty nacho sauce was somewhat spicy, and seemed to complement the regular nacho cheese. However, the cheese did saturate the rest of the ingredients. The beef flavor wasn't very discernable under all of the cheese, and the red strips weren't as crunchy as they could have been, but all in all, it is a nice mixture of flavors with a lot of cheese and sour cream, and some nice textures. I would have preferred a bit more crunch. With this type of food delivery system, just like the Crunchwraps, Chickstar, or Crunchwrap Sliders, the way you eat it definitely impacts the different flavors you encounter for each bite. With the Grilled Stuft Nacho, it is almost impossible not to eat it vertically, which means most of the cheese sauce and sour cream moves to the bottom. It creates an uneven flavor combination. When you eat this, make sure you even out the ingredients and try to eat it as horizontal as possible. All in all, it maybe 1 of Taco Bell's best item's, but I think for the price point and what you get, it is right on the mark. Definitely, I will be returning day after day and night after night to get this Grilled Stuft Nacho my self and friends. read more

Taco Bell - Grilled Stuft Nacho is back!!! -- 2015 - Fast Food Near Me - Salem, Oregon

Where to begin. If you are a dasher beware!!! After 10pm they state there is a "company policy" stating you can only pick up one order at a time. Upon requesting a copy of company policy they refused to provide proof of this "policy". It is 11:08 pm and the so called manager who is short and has rounded frame glasses, I believe their gender was male, was extremely rude and hostile. Refused to provide corporate contact info or their name. read more

They don't even deserve the one star but I had to give them something to leave a review we waited over 30 minutes and saw 4 employees in the dining area just messing around one of the employees gave us a dirty look and tried fighting my boyfriend and the district manager excused the behavior and told us she would call the cops on us and didn't give me my change. Terrible service read more

poor service by manager Chris. refused service because it was close to closing time, when I asked for their name it was then they wanted to take my order. literally no one ahead of me or behind me, employees were dancing in the lobby while I was sitting in the drive thru, they were not busy in the slightest. The attitude from them was extremely rude, didn't order as I didn't want spit in my food. Too many Taco Bell's nearby to go there again. Recommend picking another location. read more

Horrendously slow!!! The drive thru was backed up 10-12 cars. Surely thought ordering two tacos would be so much faster by going in. NO! This was around 12:30 pm on a Sunday. My wait had to have been 20-25 minutes. Heard another customer express a little empathy for them, stating they were probably a little short handed. Tried to be patient with this same attitude until I finally got my food, walked out and saw two employees slowly saunter in from a break. Just insane. If it's that busy and backed up, how or why would two employees be on break at the same time? Makes no sense and seems to be ran by youth who have no care or concern for true customer service. read more

Wow, just wow. The manager at Taco Bell in WEST Salem was beyond rude. My children like their cheesy roll ups them. I let him know we have had them grilled many times before. He said it's up to the location and they don't grill them. I then let him know nicely that we have had them grilled THERe many times before. He said "well it's up to the cook, I'm the manager and the cook today and I'm not grilling them." I then began asking my daughter if she would like them ungrilled and he says "I need your order." I told him we wouldn't get anything. At that point I was very frustrated. I got to the window and requested a number to call to give a review. He walks up and tells me, "you can get the number off the receipt." I said I didn't order anything so I would like the number and his name and he responded with "well I don't actually have to give you that number or my name." read more

I eat at Taco Bell in West Salem 2-3 times per week since COVID-19 restrictions began. Before that I ate there a couple times per month. I noticed a HUGE improvement in the quality of service. I spend an average of $10 per visit... and they have gotten the order right every time. It's like they have become this perfect team, working in unison to deliver the order correctly and efficiently. THANK YOU for all the hard work your team members put in during this difficult time in our history. read more

Just want to point out that this Taco Bell is terrible! They have messed up our/our friends' orders more often than not, leaving out items constantly! Always check before you leave!!! Also the tacos are skimpy on meat and heavy on lettuce. read more

Horrible manager!!! Had door dash pick up a 37.00 dollar order and specifically asked for 20 mild sauce. The order had no sauce. Had to sit in line for over 20 min (because indoor was closed). They did not even apologize and said it was door dash fault. Crazy!! The order is fulfilled by Taco Bell and sealed! Manager should be fired, especially reviewing all complaints. Terrible customer Service!!! read more

Honestly, where do I even start about the nightmare of an experience I had at Taco Bell tonight. I placed an order on the mobile app at 9:28 PM (3 minutes before I arrived at the restaurant). I opted to pick the order up inside since the drive-thru line was long. I go inside and wait for them to call my name. I wait for 10 minutes before I finally ask the cashier if he knows what's going on with my order. He tells me that it the cooks said it went off the bottom of the screen and they missed it. Okay, so I wait longer, all the while I am watching people who are just walking in take no more than 5 minutes to get their orders (and these people didn't even order ahead on the app). I wait 15 minutes longer, and by this point I look at my phone and realize I've been waiting for 30 MINUTES since I placed my order!!! I ask the cashier again if he can see what's going on, and I hear one of the cooks say, "I'm just getting to it now". Seriously? Are you kidding me? If I'd already waited 15 minutes, shouldn't that make me your first priority? Not one single person offered me anything for my inconvenience, not one single manager ever talked to me or said a single word to me, and the ONLY person who was of any help at all was the younger kid who is the cashier. As far as I am concerned he should replace the idiot managers you must have working at this place. So, I get my food, go home, and open it up. Guess what!? They screwed up my damn order completely! I wait over 30 minutes for my food, I'm treated with complete disrespect, and then on top of that they screw up my order? I honestly don't know how I can just 'let this go'. I'm going to share this story with every friend, family member and social media outlet I can unless I speak to someone. This is ridiculous... I'm a business owner myself and I can't ever imagine treating a customer this way. At the very least a manager should have spoken to me and given me my order for free for the hassle. At this point since they've screwed up my order it's just money down the drain for nothing. Thanks a lot Taco Bell! read more

Ordered thru a take out service. Made sure my order had no onions since I'm extremely allergic to them. My burrito had onions and when I called the restaurant to talk and explain what happened, the boy that answered sounded very sarcastic and not sorry at all. Very poor customer service. read more

I had ordered a few things from the dollar menu in addition to some nacho fries. They were a bit busy so the wait was longer than normal, which was fine, but when I received the order the fries were missing. At that point the line had gotten long and I wasn't going to wait. The lobby was closed before 10 pm and after I finally got someone's attention and got the fries, they were cold!! read more

I got a pack of the twelve tacos and only got half of what I ordered and the tacos weren't even half way made. One of them only had like three pieces of lettuce in the taco. read more

This place doesn't even deserve one star but whatever. Every time we order from this location our order is incorrect and somehow they always make it an issue or say something is broken and can't fix it. How it is hard to follow a receipt on an online order?? They use to be really good about making sure orders are correct now it's just thrown together. Definitely losing customers left and right. read more

It is so frustrating to go through the drive-thru and get home to find that my order is inaccurate or missing items. Today I ordered and paid for a chips and cheese nacho and got home to find that I have a bag of chips, but they failed to give me any nacho cheese sauce. This is not the first time this I've had this exact issue at this location and I frequently experience some sort of order inaccuracy here. Often enough that I completely stopped going to this specific Taco Bell for over a year, even though it's right next to my house. Decided to give it another try today but was once again disappointed. Clearly the issue has not been addressed or fixed and I'll just have to continue to go elsewhere. read more