I can vouch for a person that said they were there around May of this year. I had a similar experience around the same time. I ordered two burritos and nothing else. I was waiting for a long time and I saw nothing but chaos. I decided to just leave because there were several people waiting and it didn't look like I would get my good anytime soon. I have not been back since then, I hope they have done better since. read more

It was the best Taco Bell I've had!!! They took their time but the quality was so good that it was worth it. The ingredients didn't feel separate they felt right like if they go together. It was amazing not slacked off read more

THIS TACO BELL DOESNT DESERVE 5 Stars. This is so you can see that this place sucks. They are slow. They TOOK our bag back and we waitied probably another almost 15 minutes. Drive thru orders just kept going out. One of the employees was cussing, complaining about everything, and no one once asked if I needed help while standing up front....this was the night crew. They started fighting a little too. Yelling for other employees. One said "if i have to get pissed off I will." I'm sitting with my family eating. This is awful. Do better. The atmosphere was TOXIC. Also found a bud roach (not the bug btw) in the bathroom, and they had ants. 05/23/24 read more

Taco Bell - Ant (bug) - Fast Food Near Me - Salem, Illinois

My experience was terrible. Went in on my break thinking it would be faster than going through the drive through. My boyfriend and I got a total of 4 items. Not only did we have to wait for 30 minutes but people that come in after us got their food before us. Terrible experience. Taco Bell get your shit together. read more

This is possibly the worst taco bell in the continental united states. Every single time i've ordered a meal inside of this poorly managed institution, they have completely messed up my order, as well as the people behind me. After not taking my order right multiple times, I decided to use their computer system to order my food myself, without human error. Every single time, the irresponsible staff have completely left off items, and forgotten to give us our speciality drinks and soda fountain cups. On top of this, the restaurant is constantly dirty, and the staff are always playing loud inappropr music in the back while chattering instead of making my tacos correctly. Maybe computer systems will take over the fast food industry so i won't have to deal with sub par employees. I wouldn't pay the employees 1/3 of 15 dollars an hour if these machines exist! Updating this review for the third time, again, gave it a year to see if this taco bell improved maybe, but no. After ordering through the drive thru, the employees refused to accept apple pay which is a standard feature at all taco bell's. on top of this, they gave us the complete wrong order, to which we had to wait in the parking lot for another 15 minutes to wait on our food, AND WE WERE STILL MISSING ITEMS. The young man who took our order through the microphone sounded like he wanted to commit toaster bath. After giving us lip, we finally moved on. so disappointing to see the only taco bell within 30 mins of driving is such a failure. The nice cashier jamie I think is her name actually made this not the worst experience. I think she would be a good candidate for management as she is able to handle the stresses of customer interaction very well. read more

went inside on a road trip to use restroom and order food. no one came to front to take order. two staff members working drive thru looked at us several times but never acknowledged we were there. left after 10 minutes with no food read more

got half of my food that i ordere, can't even do an arguably easy order, a steak quesadilla, got half of what the order was, best thing they have there now is water read more

I am on a 12 hour road trip where my general rule is to only stop when I need gas and get food at the same time. I waited in the drive-thru line for 20 mins only to get to the intercom and be told that they cannot substitute the meat in my order for rice without an extra charge, but they could substitute it for black beans. I then agree to have the black beans instead and again an additional charge shows up on the screen. I am then told that they can't substitute for black beans and the only option they have is to add an additional charge in either condition. Given that I don't eat meat, and I usually go to Taco Bell for their veggie friendly meals, I decided to leave. This is never a problem whenever I go to Taco Bells in other areas, so I'm not sure why this location is any different. Ultimately, this delayed my road trip and did not even leave me with the food I was hoping to have for dinner. read more

Most pathetic taco I've ever seen. The ingredients filled maybe 20% of an already small tortilla and the lettuce was almost nonexistent. Save your money. read more

While on a road trip we swung in here for lunch and had an enjoyable meal. There really isn't much else to say, however. It's a Taco Bell that served up hot and tasty food, the staff was fine, and the restaurant and bathroom was well looked after and clean. Keep up the good work, T-Bell! read more

Just stopped by a taco bell after like 12 hours of driving, and we still have 5 hours to go. My mom was not having it with these people. We go to the drive thru and my mom was confused by the screen because the food that she had ordered wasn't showing up. The worker reassured us that the screen was just like that and that she did in fact put down the right order (she didn't). She hands us the bag, and my dad starts counting the tacos after realizing that there were more hard tacos than soft tacos (we got 2 orders of the dorito hard taco thingys and like a whole thing of soft tacos). The worker realizes that she made a mistake when she comes back to hand us another bag (??) so now everyones confused and my mom takes out the receipt and tells her that she got out order wrong. I'm guessing the worker there was just standing there dumbfounded or something because my mom, who was already annoyed ever since the screen incident, just said "ok well bye, im not dealing with this since i have 5 more hours to drive" and left. We paid a nice $40 even though our order was not what we wanted read more

I'm giving this a 2 for one reason only. I went in here after a long day of work and a class. I went to go eat not listening to some ex employee/ boyfriend of a worker making a complete and total jackass of himself. Loud and making other paying customers think they have the wrong order. The food was hot and most people were nice. Maybe the gm should think about what is going on in the restaurant at night while he/she isn't there. read more

First off tried to order a nacho bell grande was told they were out of chips then ordered a steak quesorito and was told can only order them on the app and not in a store how stupid is that then I was asked if I wanted sauce I said yes mild go to the window get my food and no sauce so I had to get the girls attention to get me sauce got home with the food and the steak chalupas only had like 4 pieces of steak in them seriously u spend 40.00 for food and are not getting anything in them oh and the 5 Doritos loco tacos I ordered had like 2 cups of lettuce and not much other stuff horrible experience tried to fill out on Taco Bell website to leave a review and it wouldn't accept my comment oh my word Taco Bell get it together read more

I really like this Taco Bell, but then again, I'm sort of a T-Bell addict. I know this because I just said T-Bell. This place is always super clean though and the staff is always attentive. The drive thru time is exceptional and blah blah blah GO TO THIS TACO BELL. read more

Best Taco Bell I've ever been in. The WINNING feature was the employees. They were so "class" individuals! The waitress & cooks were caring, accurate, & we noticed the facility was clean. We are not usual Taco Bell customers, but this one will find us stopping, when in the area. read more

Taco Bell - Best Taco Bell !!! - Fast Food Near Me - Salem, Illinois

This Taco Bell is awesome. I want to thank them for showing their support to the military with an awesome discount. Thank you.

Seemed a little nicer then the typical Taco Bell, especially since it's right at an interstate exit. Staff was friendly.

Michael was very informative. Read back our order to us and got it right. It was great! Great service, friendly smile, great attitude! Will definitely be back!!! read more