Not sure why the reviews are so bad. My husband and I had a craving for Taco Bell since we haven't had it in forever. The lady at the counter was patient when we took our time looking at the menu. It's clean inside and not crowded considering we went during lunch time. I enjoyed my beef chalupa! read more

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Haven't been to a Taco Bell in 25 years. Today, passing by, seemed like a good idea to try them. Ordered a $9 Discovery box. Could barely read the menu at the drive thru speaker. Not sure what's in the order! Pulled up to the pickup window, guy doesn't say a word, puts his hand out for my debit card. Runs it & returns it without looking at me or saying a word. Window opens, hands box to me, never says a word! I've been eating drive thru food all my life, first time for the silent treatment. Took the box home and ate. Nothing was bad, but I don't really know what it was. Some Chalupa things? A small burrito with unknown filling. A few chips and a little container of a cheese like substance. Wouldn't return for the food, definitely wouldn't return for the ridiculous service. If I live another 25 years I'll try again. read more

nacho fries FIRE BOMB AS ALWAYS now let me get into my review, i ordered a mexican pizza with NO tomatoes ... what do i get TOMATO and a lot of them. is it the end of the world no clearly not the earth is still spinning . but personally this really ruined my night when i had to sit there picking out tomatoes. taco bell be better, do better, literally anything! read more

Taco Bell - Fast Food Near Me - Queen Creek, Arizona

Well, to start the only Taco Bell in AZ that doesn't have breakfast sausage. Then lately anytime I order food it comes out wrong or I don't get the full order. The service has drastically reduced and not even friendly anymore. Taking my order felt like I was asking them to give me extra sauce......... then the food looked disgusting. Not sure if that crew was forced to work today but they were better off closing for the day. Asked for no lettuce. (There was more lettuce than meat and cheese combined.) Asked for no jalapeno sauce cause kid can't eat it that way. Got home and it's as saucy as can be. See pic for proof. Would love to give proof of it but was not given receipt. We order that way every time. (Felt like they knew it was going to be a bad review so wasn't given receipt). Also ran out of Baja Blast come on now peeps that's your thing!!!!!! Btw on screen both of these said the correct thing. Absolutely terrible customer service and ambiance lately. read more

Taco Bell - Jalapeño sauce when asked for no sauce plain please. - Fast Food Near Me - Queen Creek, Arizona

This location is the literal worst location I have ever experienced in my life. Every single time we order on the app for delivery on here, s**t is missing. Every. Single. Time. And it's not something stupid like a sauce packet, it's literally HALF THE ENTIRE ORDER. I don't know what mindless, high out of their mind idiots you guys have working here but you need to fire them. This is the third freaking time this has happened. I've taken this to corporate, as high as humanly possible for me to go. This is absolutely unacceptable how you guys treat your customers. And I know the employees are going to read this and laugh, just know being inadequate at your job is the least funny thing ever, it's actually extremely embarrassing, and you should be striving to do better. Or literally just leave this job and let someone who actually cares do it for you. read more

I'm spoiled. I grew up in the 80's when Taco Bell was amazing. I see people on Twitter raving but I'm always disappointed. So tonight I ordered two items I haven't tried. I tried the $3 Chipotle Ranch Steak Burrito - it was good. I also tried the $7.39 Cantina Chicken Quesadilla. It was good but not for that price. Overall not bad. read more

Terrible service extremely slow. Seriously it's tacos not sure what took them so long

My boyfriend and I ordered food here on their mobile app at 5pm and set the pickup time to be 6pm. It is now currently 7pm and we are still waiting for the food. I understand they said they were short staffed and we are willing to be patient... however over an hour of wait time for food that we STILL have not received is atrocious. read more

Ah, the golden standard for cheap, gas inducing fast food! Yes, it's true... Taco Bell isn't known for their order accuracy or food quality, however... this location might just change your mind. The staff are as friendly as they can be for being angsty teens who are sweating to death behind the food heaters. I frequent this den of Tex-Mex, artery clogging goodness and my orders have been a solid 98% accurate. More so, I've yet to encounter coagulated nacho cheese as I've experienced at other locations. I applaud you 50 W. Ocotillo Taco Bell. read more

I love Taco Bell but this location constantly disappoints me. This is the closest location to me and the last 3 times I've been they've gotten my order wrong, this time was no different. I went again and specifically clarified my order again when ordering, instead of making my food correctly I was given a taco that was soggy like it had been sitting and instead of getting chicken they just threw chicken on top of the ground beef. I really hope it improves but based on the other reviews I don't see that happening. read more

Taco Bell - Fast Food Near Me - Queen Creek, Arizona

The food came out hot, the manager is very nice, the place is clean! I will come back here again

Employees here are so rude and take the longest and the food is messy and gross. Skip this location until their employees turnover and get new ones without sticks up their butts acting like they are better than everyone else. Obviously gen z workers who don't know customer service or common sense. The lobby is always a mess as well. read more

Horrible service. Ordered a Large nacho fry and received maybe 3 fries in my bag. Unfriendly and in a rush.

Taco Bell has been nothing but a disappointment my girlfriend threw up her food last year, and today I nearly did too after eating their burrito, and I'm not entirely sure their establishment is meeting the proper health and safety criteria. I will admit that it doesn't happen all the time, but I just find a weird how this is the only location I have had a bad experience with. read more

I came by at 10pm to grab food for myself and my kids. I ordered 4 different combos and when I arrived home 10 mins later, I realized there was only one combo and HALF of another in the bag. it was ridiculous. I made the trip back to grab the remaining and while waiting in line, the gentleman in front of me had to get the attention of the cashier because they had forgotten something in HIS bag. I should've checked initially just like how this gentleman did but what a terrible job these employees are doing. read more

As i placed my order the lady was laughing so hard after i messed up i felt it was towards me. Then she told me in order for my code to work i would need to drive thru then had the biggest attitude because i did drive thru. then was suddenly out of my items i ordered when i went around to use the code. would not recommend as their attitudes are so bad also did not receive receipt read more

I ordered from the app. But at a location, 750 miles from where I was. Kimberly, the assistant manager, was sympathetic to my mistake and took care of it for me. She handled my mistake in a very professional manner. The 5 star is for her. read more

The customer service has been progressively going down hill at this location, not only did my "fast" food take FOREVER to get, the employees working there were extremely rude to myself and other patrons, "CJ" was the worst of all the employees to deal with between being rude when taking orders, I could hear him screaming and cussing at other workers, it was very disheartening. I can't believe this is the level of service that Taco bell offers, my children shouldn't have to listen to a stranger using such vulgar language, it's sickening. read more

4 employees saw me standing there. Nobody wanted to take my order. Employee seemed upset I wanted to pay cash and then walked away without taking my order. Ended up going to the other location up the street. They're generally much better. read more

Friday, 7/18: I sat in the drive thru for at least 45 mins to pick up my food. I had a mobile order but cell service is very bad by that Taco Bell so I couldn't change my order to a pick up vs drive thru. When I got to the window, no one greeted or acknowledged me for 3 mins. When they finally opened the window, they thought I was 2 different people before asking my name and having to make my order. I sat at the window for an additional 5 mins. The count down clock had my order waiting time at over 20 mins before I received my food. I took a picture of the clock at 19 mins. The two window employees just sat with their backs turned to the window while other people prepared the food. They never apologized. They weren't even friendly. Obviously they were in the weeds, but they weren't doing anything to get themselves out of it. Each car shouldn't sit at the window for 5+ mins! read more

Way to go to Aaron and the team at this taco bell. Best time ever. They smiled laughed and were fun. Keep up the great work. You are amazing. read more

I should have turned around and left after I noticed the kitchen, but I had already paid. Looked like a manager or shift leader had just walked out the door as I waited for my food, then I waited more. Went to counter to find out about my order and seems they neglected to make it. After an apology it was made and they tossed in cinnamon twists. As I eat I notice food all over the floor in the dining area, too Doubt I'll come back here, dirty dirty dirty. read more

Taco Bell - Fast Food Near Me - Queen Creek, Arizona

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Not sure why all the bad reviews. These guys are always awesome. We go at least once a week. We drive out of our way to go here. Keep up the great work team and management! read more

They have never taken my order right at this location. They always add tomatoes when i say not to. Get my order right for once please

i went to taco bell a couple of days ago and i had horrible experience. first off, one of the workers, named sarah is very rude. she doesn't say a word once you get up to the window, and she just throws your food at you and slams the window closed. I went again today, and she was there. again, she did the exact same thing and i find that very rude and very unprofessional. i will not be going back. read more

The soda machine was messy and sticky and there were only two straws left, when i had ordered my food i had specifically asked for sauce packets but had not even received ONE, then the chalupa supreme i had ordered barely even had one Oz of beef if not less, very disappointing ! read more

Place was dirty. The fountain drink area was sticky and smelly. Walls were gross. I gave one start because I couldn't give zero.

Even for it being a holiday they had great customer service ( via the drive through). Loved the fact this location had Baja blast and all the hot sauces in stock. Once we arrived home to eat, we noticed that they actually filled the taco which was such an exciting shock. Normally our experiences at other locations, they forget the cheese or forget that we are actually paying money for this meal and add very very little meat in the tacos. read more

A different location made a mistake with our order but Alexia made it right even though it wasn't their mistake. She was so nice and the service at this location is always great! read more

Waited forever to get our food, they never called out our name. Saw on the app it was ready and went to the counter and the guy said ok and then never checked for our food. Had to go up a second time, food was a bit cold cause it was sitting for so long. Terrible customer service read more

Literally the only place that continuously does not put the chips in the bag for DoorDash orders. How do you put the cheese in but not the chips?! read more

Just wanted to say Keith at the ocotillo location is amazing! This man deserves a raise! He not only went out of his way to be friendly when we pulled up to the speaker. He helped with taking an extra drink off the order when we were paying. He made sure we had everything in the bag and made sure to give us the right sauce! What an amazing worker! read more

I moved here very recently and frequent this Taco Bell. Every time I get asked how my day is and they always smile. The service is top notch, the food is ALWAYS hot and fresh. So glad this is right up the street! I always see them mopping inside and keeping the restaurant clean. Don't listen to the other 1 star reviews, people are just way too picky for fast food. read more

How are you gonna charge $17 for a carne fry serve 2/3rd the portions you use to and have 3rd world bathrooms? Talking about shrinkflation. The economy that bad for you guys? That's the Last time I go there and hopefully the last time anyone else does. What a dirty over priced hole you're running there. Wish I could give -10 stars. Trash. read more

Food is always cold, orders are never correct, and the service especially at night is terrible. If I could give it 0 stars I would.

When I moved here 3 years ago, this place was pretty good. Now, not so much. Food arrives lukewarm and tasting "off," may be why the last 2 times I ate there, I got sick. The crunchy taco is very stale and contains about a teaspoon of meat; if you order it with a meal box, they'll smash it into smithereens inside the box. They have about a 50% score on giving me the right number of sauce packets, or tossing in napkins. I'm a decades old TB fan, but will have to try a different one from now on. read more

Very unprofessional. Never gave me back card after order, then worker ordered 2 tacos and charged it onto my card before i got the card back. Will be using other Locations for future business read more

Always had success with the drive-thru speed and accuracy of the orders. Food is most always fresh... crunchy taco shells and soft tortillas. Staff is really friendly and will do what they can to facilitate any requests you might have. Lots of options for the kids (daughter loves the freezes they sell). Obviously it's Taco Bell so don't expect 5-star cuisine, but this location always delivers good stuff. I was happy to see the drive-thru handles corona well- gloves, masks, handing food on tray... truly a no contact process. Well done- allows more folks to get out and feel "normal" going through the drive lane without feeling uncomfortable. Ok, make sure to try an "off-menu" item like the Cheesarito- melted cheese rolled in a tortilla with onion and red sauce. Tasty! read more

I'll start by saying for this location being so brand new, it sure looks and smells very old, and run down!! Upon walking in this morning, the first thing that took me back, was the moldy, old,dirty rag scent. The whole restaurant was greasy,and dingy looking. I went straight to the counter to buy a gift card, and they had an old and smudged with finger prints gift card holder that had maybe 10 gift cards in it, which all looked used,and said ' Thank You' ,and half of them were bent. Nobody wants to gift something that looks that bad. Doesnt seem the owners take any pride in their store. read more

Ordered pickup and took 2 hours, wouldn't let me cancel my order ,.. Taco Bell and @grubhub are awful with horrible customer service 2 hours for Taco Bell nachos and Won't let me cancel after an hour of waiting. Won't let me contact anyone .. worst service ever and not the first time for shitty service here. Uber eats all the way read more