Employees were very impatient and rude especially the manager. I came multiple times hoping it would be different but every time I go I end up with slow and rude service. read more

Taco Bell - Fast Food Near Me - Pensacola, Florida

Taco Bell is no longer cheap. It is an over priced wanna-be Mexican food. I only go here when it's after 11pm and no where else to go and eat. It has been years since I ate inside their dining room. In fact the last time I ate inside was when they use to be at the Drowsy Poet Coffee location. I do like using the app to order. It is efficient, and service is effortless using the app. read more

The food was ordered without lettuce and it came delivered old cold and with lettuce My bank account debit card was also over charged and double charged twice and I'm still waiting for a resolution since I haven't had time to go back and real with petty non sense or human trafficking kids read more

They! Always! Forget! Like half my damn order! I just wish they would take their time. It always seems so rushed and overwhelmed for the staff. Always understaffed on the weekends. The girl in the drive through is rude. Had to go back to get the other half of my order went inside and they all had an attitude like it was my fault. Not sure why all Taco Bell's are like this in Pensacola. Dirty drive through trash in the parking lot. read more

Ordered 2 mango freezes, they don't have them anymore, so we got blast freezes-they were perfect. Chicken quesadilla was delicious and the 5 layer burrito was ok. Had to park for our order but it took only a minute of waiting to be served. The staff was polite and courteous. Oh....they didn't give us enough hot sauce!! read more

Taco Bell - MTN DEW Baja Blast Freeze - Fast Food Near Me - Pensacola, Florida

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Most of my visits to this "fast food" establishment are any but but fast. The food is mediocre at best (even at Taco Bell standards), there is always a line of 5-6 cars in the drive through in addition to the 1-3 cars waiting on food in front of the building after paying. This Taco Bell has had a now hiring sign posted for the 2 1/2 years. I've lived down here. The slow drive-through just proves they are severely under man. Note: the tactics used in the drive through are very frustrating at many drive through establishments -- a way to make it look to corporate like they have speed and efficiency, when in fact they just hide the slowness. read more

Had a LARGE order, ordered on the app, arrived to a circle of cars, drive thru was relatively slow, but the order was correct to a T, many sauces, only issue was no baja blast so we received regular Mountain Dew, it was ight. Overall rating four stars and 8/10, lost one point for being slow, and employee was a little snarky but I get it. 8 points for food looking good, and order correct. Bag was so heavy so props to the employee for getting it through that window safely into our car. Would recommend this Taco Bell but order on the app so you don't get gaslit in the drive thru the speaker sounds like it's underwater. read more

Taco Bell - Big Bag - Fast Food Near Me - Pensacola, Florida

Wouldn't let us do but one order at drive through and gave us a hard time about paying cash because they didn't want us to use the register, they wanted us to use the kiosk. They did the absolute bare minimum of service and they were in no way busy read more

slow as hell and no one manning the cashier or anything. Took over 45 mins for one meal.

i just do ubereats but every single time i come in here there is no cashier and delivery drivers pile in here like the anchovies did the krusty krab, and there's absolutely no sense of urgency. i try not to accept orders from this specific location. i came here for a delivery a couple days ago and it took 30 minutes and i still didnt receive it. it took 20 minutes to receive the medium cup i bought too. wouldn't recommend this location read more

Taco Bell - no cashier, not pictured 2 other delivery drivers - Fast Food Near Me - Pensacola, Florida

This has been the worst Taco Bell I've ever been to! I placed a large order for 5 people, and the total came to just under $60. The food didn't take long to get, but we were only up the street from this Taco Bell at the Stingers Open Mic comedy night at Spice & Spirits. Literally everyone's order was incorrect, and food was missing from our order. The soft taco in my photos is almost paper thin! The girl that took our order was super nice, it's just sad that this is how the food looks. Sad, soggy and not worth the $$$. There wasn't a line in the drive thru either, but you could tell that none of this food was made "fresh". I will not go back, and would recommend to find another Taco Bell and actually go in to order. I am just astonished at how my order was so messed up! read more

Taco Bell - "Soft Taco" - Fast Food Near Me - Pensacola, Florida

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BEST TACO BELL IVE EVER HAD IN MY ENTIRE EXISTENCE. i am complete now. the crunchwrap was THICC. the taco was full and juicy. the burrito was scrumdiliumcious. slayed. read more

This place is an absolute dump! Dirty tables, floors, even the condiments were a mess, filthy & disgusting. Ordered to dine in & still got food in a paper sack. Are trays not used anymore? Used the kiosk & couldn't print a receipt as it had to be emailed to me. People using the drive through are complete morons & drive on the wrong side of the lane & against the arrows. Ownership needs to rectify this & every other situation, if they care. As for me, I won't be spending my hard-earned money ever again here as they don't deserve it or earn it. For the food, the hard shell, supreme tacos are $2.69 EACH! And then there were very few tomatoes on them. Over priced & under quality. Move along people, this place is a joke! read more

Open till whenever they feel like. Closed at 11pm. Sign says open till 2am or later. The people inside didn't acknowledge me standing at the door until I pulled on the handle to get their attention. He yelled we're closed and walked off. read more

Everytime I come to this store i have some type of issue. My order is almost always wrong, there is always a super long line, and to add to it the people working there are just rude and miserable. It's gotten to a point that I don't even bother coming to this one. Not to mention the inconvenience when I'm picking up for other people. I end up waiting almost 10-20 minutes every time and I hear the same kind of complaints from others all the time about this place so I know it's not just me. read more

When you order the cashier asks "do you want to add extra meat for $0.50?" If you say no then you get extra sauce or beans and very little meat just to meet the weight requirement for the particular item. It is much less meat than normal. This has happened every single time i have gone to this particular location. Worst location i have ever visited. Absolutely ridiculous that the bare minimum can't be expected at a fast food restaurant. read more

Slowest Taco Bell on the planet! Seriously! Doesn't matter what time of day they're always backed up! The inside is soooooo slow! read more

Taco Bell - Long wait - Fast Food Near Me - Pensacola, Florida

This is the worst Taco Bell. I have had many bad visits and employees are always rude. I had placed an online order and after waiting for over an hour, my order was randomly cancelled and when I checked the app it was because they just decided to close at 6:30 pm when their hours are supposedly till 2 am. read more

Can't give it a ZERO cause this place is by far the worst ran Taco Bell ever... I went inside to order and wait three minutes before I finally asked if they knew I was waiting to order... girl came in front door and was told she was two hours late, she thought she clocked in a 5 not 3...so she waited off the side on her phone before clocking in 5 minutes... other girl was they were short handed and to use kiosk but I had cash no card... manager (chris) told me that they couldn't take my order and have a good day... ask for number of owner and was given Taco Bell website... I left and got in car and went thru drive thru and ordered anyways and guess what, I paid with cash... unbelievable this place is like this the three times I have gone there... well that's enough for me read more

we come here all the time, but today, i think I'll drive a little ways. The lady at the window handed us HALF of our order told us "have a good day come again" slam the window like she had to go somewhere else. We told her where is our box and drinks she said "come again?!" We we're being polite and said that we had drinks and a box left and you slammed the window and told us to have a good day like you completed our order. She said "I'm only one person" yeah you are but you acted like that was all of our order when it wasn't. read your receipt then give us all of our order. This happened today at 1230-1235pm read more

This Taco Bell literally sucks. Customer service is non-existent. 'Is the order correct on the screen' after every single item I said, like uh maybe it will be once I'm actually done ordering..? Also, don't ask me to pull up and park in front of the store, and walk outside looking HELLA confused, make ME get out of my car to meet you to grab my food because you can't walk 15 feet to bring it to me. Then say 'I told you to park in front of the door'... LMAO lazy ass people work at this Taco Bell Gladly drive to the one on mobile hwy. read more

Just go to another Taco Bell this one is a complete joke. Half an hour to heat up some food is insane. 6 cars in a line in front of the store waiting. read more

Absolutely horrible service!!!! Pulled up to the drive thru just to make me pull around front! They had multiple other cars still waiting on there food. There were so many cars out front that even three sheriff officers pulled in just to check on things. Then there was gentleman out front going car to car asking people what they had. This Taco Bell needs some serious assistants! read more

I've been here a lot because it's the nearest one to me but there's about a 50/50 chance they'll mess your order up. The employees here are incompetent. I've even come here one time and there was a hand written sign on the door saying the lobby is closed because they didn't have enough employees, even though there was a person walking around in the lobby literally doing nothing but wiping the tables. I've never seen anything like this place. They either need to hire more people or just don't serve late night because every time I come through at night takes me a good half an hour to get my food. I've never ever seen a manager working at this location either. read more

Taco Bell - I just ordered a spicy potato soft taco and this is what I got - Fast Food Near Me - Pensacola, Florida

This place should be shut down. They didn't give me 50% of my order, the other 50% was incorrect. Out of the food they wanted me to have, 100% of it was god awful. There wasn't any meat on two of the cheesy grilled burritos. This place is a scam and the people there deserve to work there. read more

So it Cincho DE mayo, who's up for Mexican food. Wow what about taco bell? my FIRST MISTAKE. We haven't been to a taco bell in 20 years. After reviewing the menu online boy was I excited. everything looked so wonder full . Spending my high school years working as a cook for a Mexican restaurant I am pretty good at evaluating Mexican food. We pulled in , wow nobody here. Not a good sign. to make a long story short , Are order was done in less than a minute. second bad sign. After getting home, we examined are food. 5 dollar taco salad included white rice and barely anything else. are you kidding me. Wife chucked it in the trash , So whats the meaning of a grande burrito? these people haven't a clue. My clue was the weight of the bag. anyway highly disappointed, Never again!!!!!!!!!!!!!!!!!!!! read more

Poor Customer service and long wait periods. The employees are not happy at providing service.

Ever since I started adding apps on my phone, I'm hitting up a drive thru more and more. The only exception is that once Taco Bell opened up their lobby - I go in to eat because if I drive while eating, my clothes get more of my meal than I do! I always order individual items, not meals bc I'm too picky about Mexican food. I always get some type of chalupa with extra steak, sour cream, shredded cheese and I think it's a type of spicy ranch/avocado sauce. That's it, no tomato and no lettuce bc if I want a salad, I'll go to Ruby Tuesday! Then I get the crunchy cinnamon twists & a Sierra Mist. It costs more ordering it that way but I'm cool with that. The only thing that I kick myself about going there is I freaking forget about the app on my phone. I go about once a week inside & should probably have some free items by now but it's still at zero! My McDonald's app was most recently at 15,000 but I've chopped that down! The staff has just always been so friendly at this Taco Bell. I know they appreciate my business! read more

I know most fast food places naturally have a lower rating just because people are picky and only write a review when things are wrong, but this is honestly the worst Taco Bell I have ever visited. I have been stationed here at the base nearby for over a year and have never once had my order correct. The only reason I continue to go is because it is convenient, and get a reminder every time of why I say I won't come back. The staff is lazy and rude. I've driven up with the smell of pot coming from the drive thru window on a few occasions. The food comes out looking like it was literally just thrown together in a wrapper. They also just make up whatever hours they want or they will feed you some line about how their systems are down. Everyone I know jokes about how you only use DoorDash to eat here because you know they will jack up your order and will get it for free on DoorDash. It's a real shame, because it is in the perfect place to be a very profitable location, but they need a complete overhaul on this place. There can't be any form of managerial oversight at all from a regional or district level. Might as well close this location down, because you would honestly get better service staring at an empty building than what you get now from here. read more

Longest wait ever!!! They get you throw the drive thur line just to wait you upfront for 30- 40mins. This way it does effect their drive times and the company won't hold them accountable! Not fast food! read more

Holy crap - who's up for an AM Crunch-Wad? I went to get my AM fav this morning, and my wrap looked like a wadded tortilla ball... Like a piece of paper you crunch tightly to fade to the back and shoot for 3 points into a trash can. The lady who took my order was stuck on hot mic. I could hear her, her manager and the cook. Apparently, ordering an iced tea at 7 AM is batsh*t crazy. Bad on me, I didn't know I was part of a group called "Who do dat?!" At the window, I wasn't offered napkins... Hot sauce... Or my OJ I ordered. I was just handed a bag with a large round cue-ball like object in it. I told the lady her mic was on.. She looked petrified. I don't expect anything from fast food other than chain consistency. So two stars for my first chain review EVER... Same great flavors, just paddy-caked into a large pikachu. Enjoy! read more

I never write reviews but damn. Twice now I've gone to this Taco Bell late at night (after midnight) and BOTH times they gave me the completely wrong order. Do yourself a favor and don't even bother you'll just be pissed off when you get home. read more

We usually go here only because we live a block away but today just made me decide not to come back. We ordered 4 of the new Quesalupas and was given Quesaritos instead. After being nice and telling them they messed up and didn't give me a receipt, they were giving me some issue about exchanging. I even offered to give the old food back. After I finally got the food exchanged, they quesalupa shells weren't even heated up! They were COLD!! As if they had just gotten taken out the fridge or cooler. Tired of complaining today and tired of their TERRIBLE service. LETS ALSO NOT FORGET TO MENTION the boy at the drive thru made it a point to make very rude and inappropriate comments towards me about the ordeal and all the other eomoyees laughed. How awful!! Never EVER going and to anyone reading this, PLEASE AVOID THIS TACO BELL!! Go another block to another place. read more

Just came to this location, went through the drive through at 12:00am. We ordered the nacho party pack but forgot we didn't want jalapeños. There were a few cars in front of us but none behind so we backed up to the speaker to ask if it was too late to not include the jalapeños. The guy responded with "wow" in a rude tone and I told him if it was too late it would be okay. He ignored me and said to pull around. We decided to leave because we didn't wanna give this location our money anymore at that point. Customer service needs work. A simple yes or no would have sufficed. read more

They forgot half of my order this place sucks and the employees were incompetent that's all

Terrible service. I never write reviews but this needs one. If you go here you'll wait an hour for your meal.

Whatever the hours are listed as online, subtract an hour. Trust me, they won't serve you. If you're thinking about driving out of your way since it's the one open the latest in the area, don't even waste your time. read more

The absolute worst TB on the planet. The epitome of super slow service and lackadaisical staff just make this the worst experience possible.

Literally just waited for 20 minutes in the drive threw because "I didn't know anyone was there"

After we waited in line 30 minutes in the drive threw on Friday my husband got home and half of our order was missing (a burrito, 2 hard shell tacos and we ordered extra meat on a nacho bell grande and there was barely a tbsp of meat on it) we called to express our disappointment. We had children to feed and couldn't go back up and wait another 30 min for replacement. An employee named Skyler said to come back up there anytime and he'd replace our full order for the inconvenience. Making a wrong a right great customer service right? Well it's Sunday we went back up with our receipt that we wrote the employees name in. He waits 15 min in the store and when someone finally greets him they get "skyler". Skyler says he doesn't remember the conversation and wouldn't replace the meal but he'd give him another bell grande. We live 15 min away we would have never drove that far or waisted that much time if we knew that this was going to happen. My husband said if he wasn't going to correct the situation that he'd like his receipt back and call the corporate office. Skyler gave the receipt back and said call them fuc@##! Yes he cussed my husband in front of our 11 year old child. The only reason my husband didn't lose his cool at that point is because of our 11 year old. I'm now searching for the corporate number and I'll be posting this review on every available outlet so others won't be as disrespected as we were. read more