My order was wrong and only realized once my spouse came home with it. We called and were only given two option: drive all the way back and 1. get a corrected order, or 2. get refund. She said I could do either at any time. I'd have to make a 40 minute drive to get my corrected meal without my time nor gas reimbursed. The refund could not be done over the phone. I was promised the G.M. would call me around 5pm when she got in, but Devon (the G.M.) never called (her excuse was that the original woman I spoke with - I won't name her name - never told Devon to call me), so at 7pm, I called again. Devon said that she couldn't even do the refund, her excuse was "the "drawer was closed out" (only 3 hours after the event) and I'd have to dispute it with my bank. She asked if the order-taker had repeated the order to my husband; she hadn't. Devon said I belittled her staff when I said they hadn't listened to the order. I told her that I even had receipts of the text message I sent my husband to make the proper order, which I have made at this Taco Bell dozens of times successfully. Devon hung up on me. I now have to contact both my bank AND Taco Bell Corporate to file a complaint against Devon. This is no way to treat a customer when YOU make a mistake, and Taco Bell's policy for drive-through mistakes is unacceptable. DO NOT GO THERE. read more