We waited almost 20 minutes inside for our food and we didn't even order much. The food was good, but the tables had crumbs and we had to clean them ourselves. The employees acted overtired and weren''t the most friendly. We continuously saw cars pulling out of the drive through and it was almost like they didn't even acknowledge the other people in the place, only the people in the drive through. Only come to the drive through, don't go inside unless you have all day to wait for an overpriced burrito with the insides not even inside of it. read more

Ordered a mexi pizza and the sauce was uneatable. It tasted like when you take medicine or antibiotic pills and get them stuck in your mouth, couldn't get that taste out of my mouth. I told them what happened and they said nothing was wrong with it, my coworker I was eating with tried it too and he said the same thing, is if they poured 100 grams of salt in the sauce. They didn't give me anything in return and they acted like bitches and didn't apologize read more

literally don't know why i keep giving this place a try lol, no matter how many times i think "this time ill make it easy enough they CANT mess it up" they still somehow mess it up, just giving up on it atp, no hope for it. *in the picture is the cantina chicken crunchy taco* that's supposed to have cheese cooked over the hard shell lol, i feel like a karen but i just want some good taco bell manBUT.. the drinks will always be amazing so there's that read more

Taco Bell - the other side of the cantina taco - Fast Food Near Me - Niles, Michigan

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dude the food is like really good but oh my they never have the order right like dude how you not have the order right like it's literally right in front of you like next time just take your time and look through it and get it right read more

Oh my god. I ordered cinnamon twists and they taste like a car battery exploded in hell. Their oil is DISGUSTING and obviously not clean. When I called to tell the manager how their oil is not clean, a girl answered very rudely and quickly hung up. Come on guys, you're getting paid the least you can do is your job... As I type this review my mouth is coated in this diabolical oil film from Hell. Please keep this in mind when ordering fried food from slappo bell read more

This is another fast food place here in Niles that has went downhill...it should be called Sloppo Bell instead of Taco Bell...the food is absolutely HORRIBLE in appearance and you don't get what you pay for...I honestly hope this location goes under!!! read more

Ordered 6 plain meat and cheese tacos. What I got was enough meat for MAYBE 4 tacos. Forgot part of a box combo. Gave me the wrong drink and part of my meal wasn't right. This is one of the worst Taco Bell's I have ever ordered from. Just stay away. You've got so many other choices around the area. Sucks this is what I get after a long day at work. This is exactly why I don't get Taco Bell very often and won't be eating it anymore. Over $10 in tacos and this is what I get. Ridiculous. read more

Taco Bell - Basically just a taco shell - Fast Food Near Me - Niles, Michigan

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we stopped eating at this taco bell years ago due to my husband seeing "bugs" once when he went in, also food prep was bad and orders wrong. but that was years ago. recently we have had to eat fast food again so gave taco bell a chance a handful of times- EVERY single order they have put the sauce on the quesas when my husband orders without, and tonight the food prep was so bad I feel like you have to TRY to ruin it. zero stars. sad to see years later, this location has not improved at all. read more

poor service. waited at counter at register for over 5 min. no one else was ahead of me. Had originally been in line for drive through as both my husband and I are both physically handicap. A woman pulled in through back drive and pulled into drive thru, although we had been setting in are car waiting to pull up. there were 4 cars ahead of us in drive thru. So decided to go in instead. I will never go back to this taco bell again. We own a business in Niles, 51 years, would never treat customers so poorly. read more

As a customer and a dasher I highly recommend not visiting this location; understaffed, long wait times and certainly not cleanly. Certain staff are rude to customers. read more

When we placed the order online and received our items, we noticed the cantina chicken was missing. We were parked in the gas station across the street so no big deal, we went back. We had to turn around and go back through the drive through. We told them it was missing and we went back through. The guy that handed us the bag with the cantina taco in it was laughing and shouted "have great day bro" and smiled big. At first we thought he was overly friendly. But no. When my husband took out the taco, it was blatently smashed. I had to calm my husband down and stop him from going back across the street, he was so angry. He threw it in the garbage. We will never go back. The rest of the food was no better. It had spilled tomatoes and guacomole on almost everything. Horrible taco bell. read more

Taco Bell - Cantina chicken taco - Fast Food Near Me - Niles, Michigan

I was a food delivery driver food was still being prepared when I arrived. Drive-through is slower as ever employees on phones or not paying attention to lobby do not recommend. Restrooms are not well taken care of. read more

Guy with tattoos of crow (birds) was so high he couldn't even stand up.....Manger should start being for observant to there coworkers. Unacceptable behavior and really sad. Do better read more

I was there 2 times as a delivery driver and neither time did anyone speak to me for at least 10 minutes. The second time the employee looked and made me wait for 5 more minutes as he checked to see if the order was really for delivery. read more

The service here is pretty awful! It's a 50/50 chance your order will be correct. We went today and every table was dirty, trash was full and there was no ice. They really enjoyed watching my son clean off the table while they watched and snickered! They knew that there wasn't any ice in the machine but they continued to hand out cups and then seemed annoyed they had to go to the back to get ice! I would have complained to them but was not sure who I would complain to? My chicken taco had three pierces of chicken and about 5 pieces of shredded cheese! read more

The have pretty good breakfast hash browns for $1. Better and less expensive than McDonalds' hash browns. Their drive thru service in the morning is also much quicker. I've only ever had one car in front of me so my max wait time was maybe three minutes, compared to ten minutes or more at their breakfast competitors. I've tried their breakfast quesadilla, breakfast soft taco and their breakfast stacked with and without bacon. All of those are pretty pathetic portions and are slightly more expensive than my new go tos. Now I always order a hash brown and a grilled potato breakfast burrito minus the pico with extra hot sauce and breakfast sauce. Nice and filling, inexpensive and a quick grab n go. Oh, and it's cool that the drive-thru lady always answers "Hey! How are you doing this morning?" Service with a smile from a happy human being not a robot! read more

Taco Bell - Bacon, egg & cheese breakfast taco. One small clump of egg. Way too much bacon, the picture is after I knocked half of it off. - Fast Food Near Me - Niles, Michigan

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Went in today at 4 and the place had 2 customers in it and a handful of workers. After I ordered on the machine I saw a guest walk-in to order and the kid stopped making food took the order touched the cash with his gloves on and went back to making food with the same gloves during this time the guy who ordered got his food right away and then the other customer sitting came up to the counter and said he had been waiting 20 minutes for his food and I got the manager and told her about the kid and the gloves and she was like ugh and then I asked for a refund which she was okay with but then the older guy who had been waiting asked for a refund and she said ugh just a second. The guest here are an annoyance to the workers. The whole kitchen looked like a mess and the manager didn't seem to care that everyone working was kinda just not following food safety. I will be reaching out to corporate for sure over this. read more

Went to Taco Bell in Niles today it was a disaster never seen a place so gross. The kitchen was so dirty and there was food laying all over the floors. And the eating area was just as bad tablets were dirty, floors were dirty and the worker were dirty and very disrespectful and didn't even get our order right. We call corporate office and ask if they wanted use to send the pictures we took and they said no. What the heck you would think they would want to see them. read more

This was the worst Taco Bell experience I've had, and that's saying something considering the general bar set by Taco Bell. After waiting literally 40 minutes in the drive through line (I was stuck in it because of the way it's built) I was finally given my mobile order and not one word was said to me by the person at the window. No "hi", no "sorry for the long wait", nothing. read more

This is the worst place to order Taco Bell at, because of the simple fact they do not have any of the simple ingredients for anything else that's on their menu. And once we did find something on their menu they did have in stock they make a cheesy Gordita crunch with no sauce on it that just fell apart because of the 'fast pace' job their trying to do. read more

Taco Bell - Cheesy Gordita Crunch also with no sauce on it! - Fast Food Near Me - Niles, Michigan

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I have a big problem with this Taco Bell -- big problem. First, falsifying online reviews, and quality information to a franchise's corporate office is dishonest and not okay. Second, when one manager hires an employee with a documented disability or physical limitation, another manager sure as heck better not reprimand them when that disability or physical limitation impacts day-to-to responsibilities. Third, when so many people call off of work to the point that folks feel pressure to stay late UNPAID, that's a big red flag of a much broader HR issue. Delight TB (the owner of this franchise) should be ashamed by how this Taco Bell is ran. read more

Every time I go there after 4 pm my order is always wrong! It's not just Taco Bell it's pretty much every Fast Food chain in Niles! You guys want $15 hr gtfo! read more

Unfortunately there is no negative 5 rating. This Taco Bell is by far the worst Taco Bell I've ever been to. Restaurant is filthy, staff is RUDE and food is TERRIBLE. Save your money. This place SUCKS. read more

They didn't have paper towels out, they were out of stuff, and half of the staff were just standing around. They also messed up every item we ordered. read more

STAY AWAY FROM THE NILES, MICHIGAN TACO BELL!!!! On August 16th, 2021 at approximately 7:01 PM I ordered food at your establishment. I waited in line for 7 minutes in the dining room when there was only one person ahead of me. Once my order was taken, I waited an additional 15 minutes in line for food. Even after 15 minutes the food was not ready, nor was it being prepared. I advised the clerk that waiting over 20 minutes in line for "fast food" was unacceptable. I requested that my money be refunded and that I would patronize another dining establishment. I was advised by the clerk that the store has a policy of "no refunds" even if I never received any food. I advised the clerk that this too was unacceptable and I asked whether this particular store was corporate owned or a franchise. The clerk stated that the store was corporately owned. I then asked for the number to corporate so that I could make a complaint. The clerk went to the back of the store and came back and stated that the store was franchise. The clerk then stated I could call 1-800- TACO. I advised the clerk that this was not a legitimate number because there was not enough numbers in the sequence. The clerk assured me it was the right number. He then went back and, evidently spoke with the shift manager, came back out and said 1-800-TACO was the correct number. I again stated that this was an invalid number because there were not enough numbers in the sequence. I then called the number and put it on speaker so that the clerk could hear that "the number cannot be completed as dialed". Someone did finally come up with the phone number of corporate which appears to be the number to corporate. I asked for the clerk's name. The clerk rudely stated "we don't give out names". I asked for the shift managers name. The clerk, again, rudely stated "we don't give out names". It is absolutely unacceptable for me to be held hostage at the store waiting for an unknown amount of time for the employees to make the food. Furthermore, after being treated with such disrespect and contempt, I could not trust that the employees would not adulterate my food in some manner. I left the store without any food and with the store employees refusing to refund my money. Although this is a "civil" issue legally, I feel that morally speaking, this is outright "theft" of $7.39 of my hard earned money. When I left the store I immediately contacted my credit card company to file a dispute claim on that charge. I will be contacting Taco Bell Corporate to see if anything can be done through them. I have also filed a complaint with the Better Business Bureau. Since my money was taken with no product being delivered, and since the employee's state that under those circumstances money is never refunded, I have also filed a complaint with the Michigan Attorney General's Office. Normally I would allow the store manager to attempt to adjust the situation. However, my treatment at this Taco Bell was so abhorrent that I felt a claim should be filed in all these avenues. I do not want free food nor do I seek an apology. Under these circumstances, I will NEVER patronize this establishment EVER again. There are plenty of other businesses to patronize and as a customer, I deserve far better. However, I refuse to walk away while this establishment simply "steals" money out of my account for no services or product delivered. All I ask for is my $7.39 returned to my account. read more

TRASH. Stopped from out of state. No one cares about working or any of the customers. Shells were stale. I wouldn't let my daughter eat her quesadilla that they cut all butchered and threw in the bag. Don't come to this location. I promise it's not hard to just work and do your job the right way. Come on. read more

Terrible Terrible! We ordered nacho fries and the entire bag came shredded up and there was legit 3 fries in the entire bag. THATS IT. Three fries. We went back in to ask for a correct order of fries and they said "well how many did you need?" terrible service and idiotic employees read more

Employees dropping f bombs, floor is slick as ice after a rain and half my food was cold. They continued swearing in front of my child even after I asked them to stop. One young man was polite though and seemed to try and be making things right but management told him to be quiet. One star only for the one poor guy who was trying read more

Please tell me how Taco Bell runs out sauce? It does not go bad, yet when I order mild sauce they give me 5 diablo sauces instead because they are "waiting on delivery". This is simply poor planning on managements part. Why would you not have MORE than enough of every sauce on hand at all times?? Not to mention, the drive through attendants have been rude multiple times, something needs to change, as McDonald's is right next door so the competition isn't far. read more

Not even 10 pm and they're not taking orders anymore but say open until 2 am on signs. Wack I just wanted some Cinnabon delights. BOOO and to add the last two times I've come here they've forgot something. VERY DISSATISFIED. read more

Good food. Stupid management. They are NEVER ready to serve breakfast in the dining room. All they want to do is prep for lunch. 4 stars for food, 3 for service and 0 for management! read more

Never going again. Not one time have they gotten an order right in a month. Adding stuff on items that make them disgusting to me. Then they ask if the screen is right after ordering and I say yes. I assume someone inside can read and make the order somewhat right but it seems that is to much to ask. I will never go to this Taco Bell again. read more

This Taco Bell is a joke . They don't open until 9:00 now even though it's supposed to be sooner . When they do manage to open it's not until well after 9 and they don't bother telling all the customers waiting in line . The claim to always be out of food . Serves breakfast for less then 2 hours then claims to be out of breakfast all together. Id say they should be getting paid a solid $5 an hour ! Horrible , unprofessional! read more

They are horrible. The manager Jenny is rude and Tony is a liar. The people in the window are poorly trained and rude. I ordered over $50 worth of food and they didn't put in my tacos when I went back to get them like Tony told me I could. The manager Jenny shut the window in my face and told me she was not replacing them. After I spent 45 minutes in line waiting. Not going back. Which sad but because we used to go multiple times a month. read more

Expected it to be bad because of reviews but it was good. Great service, they brought food to us at our table.

If you enjoy a plastic wrapper in you burrito supreme this is the place to get it. I contacted them by phone and explained the incident. They asked me to drive in with the evidence. Obviously a 24 mile round trip in gas price would not cover me getting another burrito there in exchange. And who knows what would arrive in the next burrito. read more

2nd worst experience I've had at fast food. We ordered 4 Doritos locos tacos and we pull out of the parking lot and I go to bite into on and it's old and stale and just disgusting . So we turn right around we go inside and tell the manager all he says is "would you like new ones" my boyfriend said yes if they're a freshly opened pack, he said well what's on the shelf is what we serve. And then said "we just got a shipment yesterday" I've went to Taco Bell plenty of times and they've never tasted that gross, this ones shells always taste old and gross, so I get a refund and he only refunds me 3 out of the 4 tacos . Worst customer service. I do not reccomend this place to anyone all you'll get is disappointment read more

just had the best taco bell i've had in a darn minute. go get some good delicious scrumptious Taco Bell

Horrible service no stars waited in drive thru at around 930 at night for over 30 minutes asked what the problem was they were waiting on chicken but when we got to the window our order wasn't for chicken wanted to leave but the drive through cashier had already taken our money when we got our food which was tacos and a burrito it was cold the flour shell was hard we also Oreo the apple pie they were cold and one had a price of hair on it!!!! Horrible will never ever go there agin it was late at night and we were tired that's why we did not take the food bk we just threw it away!!!!! read more

It looks great inside with all the remodeling they did recently.. great service! Everything I ordered was good and portioned for the value.. Also friendly employees and staff ! Will be back again! read more