The food is dependable. I love it. But the woman on the window couldn't read back my order. Messed up somehow, when I only ordered 3 items. I said forget it. read more

Worst Taco Bell ever. Food was good but the music is so loud you can't even think. No good reason for that. Also music is different in the kitchen and very loud so you hear both. Also the workers are yelling back and forth so even more noise. What the hell is this about? Guess that's why no one eats in at this place. Would give this place a zero star if I could. read more

not only was the food amazing but the whole experience and atmosphere was aswell, a worker gave me free nacho fries after I made a joke saying I couldn't afford them, and then another danced with me from opposite sides of the store, the workers here are amazing and the food is just as good. I'll be coming to this Taco Bell every time I want it, this experience made my day. read more

best taco bell ever 10/10 recommend this every time i go here every time food is amazing and the workers are so nice

This was in Wisconsin and service is good there in they are really friendly. Taco Bell is good for late nights when nothing else is available. Food is adequate. read more

The staff were really friendly and the food was delicious. Everything was portioned well and was wrapped nicely.

The food was the disgrace and the Customer Service was awful. I will never get invest in Taco Bell. I spent $100 a month. I have a gift card that I use. I will never ever come back to this Taco Bell or any Taco Bell again. read more

Friendly staff, you can tell they run a tight ship compared to most other locations. I believe the 1 stars are trying to horde this gem to themselves! read more

If I could give 0 stars I would. I was standing at the counter for several minutes and not even approached. The guy saw me but ignored my presence. Apparently all drive thru orders are more important than anybody going inside. Finally I just walked out but not b4 saying "are you kidding me?". What is wrong with workers today? No manners!!! read more

Things have definitely gotten better at this location. Sad they got rid of the Mexican pizza, but staff and service has bee good and fast.

Unfortunately in terms of food and service, this Taco Bell has a wide margin for doing better. The drive through is slow, and you always need to check to make sure you have everything you ordered before driving off. This place forgot to give us what my boyfriend ordered, and fortunately he checked and noticed, so we had to wait even longer for his food to arrive. In terms of food quality, it's fairly low on the spectrum of fast food. Meat taste dry, and my tacos always look like they're about to fall apart if they haven't already. The bottom of the shells were torn, and the ingredients never seem fresh. Even the lemonade drink that I got did not taste good. Honestly, if there's nothing else open and you don't mind the long wait for low quality food, then check out this Taco Bell. Otherwise, I'll pass on coming to this location. read more

Taco Bell - Taco shell falling apart on the bottom - Fast Food Near Me - Madison, Wisconsin

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i don't go to taco bell often but i ordered just one drink through the app and they took over 10 minutes just to give it or more of less never gave it to me i tried to order another drink in store because who i was with wanted one and it was happy hour so i said why not and they only just gave me the cup without ringing me up and never giving me my other drink so i just left this place is really bad go to the one in whitney way if you want better service. read more

I don't normally give one star reviews but I genuinely didn't enjoy my experience here. I went through the drive thru and ordered two baja blasts and the person who took my order sounded very friendly. However, I suspected they misheard me and only rang me up for one. When I pulled around, I double checked with the cashier that he rang me up for two and he said yeah, that they were getting them ready. He ran my card and gave me one drink and closed the window while I was still waiting for the other one. They asked me what I was waiting for and I said I ordered two. They insisted I didn't and gave me very dirty looks and were very passive aggressive the rest of the transaction. I tried my best to be friendly, apologizing for the misunderstanding and keeping calm. That's not my job though, that's yours. I don't care if you complain after I leave about how much of a terrible customer I was because you messed up, just don't make it my problem. read more

They close randomly in the evening. This has happened multiple times to me living on the west side. The last time happened on 1/13/2022 at 8:15pm while I was in the drive through. Other times they locked people out of the dining room and left the drive thru open. Tonight The employees left in their cars with multiple vehicles in the drive through. I guess they all quit? This location is hot garbage. read more

It's rare that I give a one-star review, but I'm over this location. I'll start by saying that generally, I like Taco Bell. I'm not knocking them for being anything that they're not. However, I don't think I've ever left here with my order correct. The biggest issue is that on several occasions I have ordered vegetarian and gotten meat in my meal. I usually order a Crunch Wrap, so it's not super easy to check my order in the car before I drive away. I always look at the screen when I'm ordering, but it doesn't matter if the person taking the order punched it in correctly - the kitchen staff seems to just put in whatever they feel like. Or, for that matter, leave out whatever they want. I seem to get one of two variations on my order of "Crunch Wrap sub beans for beef": 1) The wrap includes beef, or, this past time, a ton of chicken; or, 2) Beans but no nacho cheese. Gross as it is, the nacho cheese is half the reason I crave T. Bell. I know I live in the greatest state for cheese, but there's something about that glowing orange sauce that I love. The drive thru line is also impossibly slow. I don't order a lot of food, so it's not worth the time and effort to go back and get the right thing/a refund. I'm guessing a lot of people feel the same, and that may be part of why they're so terrible. read more

Taco Bell - "Sub beans for beef" apparently is code for put a whole cup of chicken in it. - Fast Food Near Me - Madison, Wisconsin

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I hope that with this review I can finally tear down this atrocity of a "Taco Bell". Like, I know when I'm going to a Taco Bell, I don't have high expectations, but this place drags those expectations through the dirt. I tried coming here a few times - disappointed each time. Fool me once, shame on you. Fool me twice, shame on me. I was turned away once a half hour before closing time. A different time, I stood in line for 15 minutes without anyone being helped before I just walked out the door. Tear this Taco Bell down. I'd rather have nothing read more

The person at the drive through was so rude and couldn't understand my simple white name. I said I already ordered when I pulled up and then she went into a rant about not knowing that. Like who gives a fuck, just say ok and ask for my name. read more

I have been here twice. The first time they closed down at 5 PM and now I just went there and they didn't accept cash. By far the worst Taco Bell, I have ever been to. read more

I mean, it's a Taco Bell, so how bad can it be. It's in a convenient location, especially for all of those Menards runs I get caught up in. I don't dine in much, but when I do it's just okay inside. Not the cleanest Taco Bell I've been in, but like I said, it does the job. The service is just okay too. I haven't had many botched orders here. Compared to other Taco Bells in the Madison area, this one is truly a "meh, I've experienced better" rating. I wouldn't NOT go here, but compared to others it lacks the cleanliness and level of customer service I'd rather have. read more

Stale shells and 1/4 filled tacos! The bean burrito was cold and stale. Avoid this taco bell.

Waited over 25 minutes for a one-person order. I've never seen such. A gentleman also waiting said several months ago it was also this slow and he was giving them another chance. DON'T GO HERE!!!!!!!! An update: when I finally got my food I gave a polite 'thank you' and was given a "hurumph" in return. Rudest customer service ever. Except the younger kid working the register and trying to be friendly. I felt bad for him... especially if the cranky lady who handed me my food is his manager. read more

The door says open until 11 PM "or later" and Apple Maps says open until 10 PM but we arrived at 8:30 PM tonight and they were closed. We tried to go last night at 9 PM but we're also closed. If they are short-staffed, they should really just reduce their hours and UPDATE them. They could at least leave signs on the door when they close early.. read more

Oh taco bell. How can I describe the fake Mexican food you produce? No broken tacos, order was correct, but.. The wait was quite long and the employees.. Seemed to dislike life in general. 'Hi what do you want?' shouldn't be your drive thru greeting and the window at drive thru might need a little grease as it felt like I was getting a door slammed in my face whenever the lady in her taco ivory tower would close it. Most likely well stop by again bc its close to home. Maybe next time the person in the taco ivory tower will be a bit happier. read more

bro this shit was bussin, although i had major diarrhea afterwards. but 10/10 lol , i luv taco bell, it explodes my ass tho

Love having vegetarian options so late at night. They are so helpful and understanding to make the orders how you need them! Lovely staff.

This is the best freshest Taco Bell I have been to. I'm not sure what kind of magic happens there, but it is noticeably better than your average Taco Bell. The staff of the past 1.5 years is always super polite & smiling. The service is super quick also. read more

OMG how can this location be THIS BAD. Like it's Taco Bell you know what you are getting food wise, it's why you go there. But the service ?? It's comical it's so bad. They NEVER get an order right at this location and the wait time is always 30 minutes. Like I promise you I can go back to the kitchen and make stuff in a fifth of the time . Also if they don't feel like working they will say they are out of stuff frequently . Like really you are out of taco meat ?? clearly there is never a manager there . read more

Normally love their food. I was told in the drive-thru that they would not take my order through the speaker, i had to install the app on my phone. Staff was very rude about it. read more

Ordered Chicken Quesadilla. I got it with no chicken or quesadilla on one half of the meal. Big time cheaters!!! Stay away from this restaurant. I should have checked the reviews before stepping into this. This restaurant has tons of very bad reviews, that just tells how worst they are. I would give negative stars. they don't deserve any star. read more

Taco Bell - Chicken Quesadilla prepared in this restaurant came with no chicken or quesadilla, just the tortilla. Big time cheaters!! - Fast Food Near Me - Madison, Wisconsin

I know that no one goes to Taco Bell expecting the best food, the greatest of tastes. You're going to Taco Bell because you want something cheap, tasty, and bad for you. I've been to many taco bells. BUT HOLY SHIT. This Taco Bell takes the cake on bad quality. I usually drive by after work to grab a cheap burrito because nothing else is open at 11:30 pm besides McDonald's on the way home. It usually takes 15 + minutes to get through the drive through, over 1/3 of the time they get your order wrong, and it's just bad service. I know not many people strive to work late nights at Taco Bell but this is consistently the worst service from fast food I have ever received. read more

We ordered for 5 people waited in line a long time, and had several items missing!! Terrible service resulting in poor value!

I went to this Taco Bell on 11/25/16. Good lord, what is going on here? There was one other table of people in the restaurant & our meal took 9 minutes to finally come up. The drive thru was not busy either, I don't get it. Then, part of our order was wrong. The staff was incredibly polite & fixed the order. The outside lights were not on either. I've seen this before at this particular location & thought it seemed strange. Almost every table in here was dirty. It seems as though there's some hustle that may be necessary around here... read more

This was absolutely excellent. I am generally a big fan of taco bell, which, perhaps, says something about me. ;) However, this one truly blew me away. The order took a bit to make and get out to me, especially given that I was literally the only person in the restaurant. However, the quality of the food was amazing. I ordered some mini chicken quesadillas and honestly, they were the best I have ever had from taco bell. I cannot speak to the quality of taco bell food in comparison to more authentic Mexican food. However, in comparison to all other Taco Bell restaurants, this one exceeded all expectations. read more

Service is the slowest I've ever experienced at a fast food restaurant! Took 20 minutes to get an order of a few tacos!

Went through the drive thru tonight at a smidge before 11pm. Cars were waiting at the window to be served, yet we were told they close at 11pm? Ummmm, what? Their whole premise and business model is to serve the drunk, hungry, and otherwise clueless their forth meal. read more

Every single time I go here, the drive through takes 15+ minutes. After waiting, the tacos are thrown together by what appears to be a toddler. The management/ ownership obviously dont care enough to hire descent workers. Taco Bell is a great place, this location is terrible. Dont waste your time or money here. read more

SLOW! In the last month I have made the mistake of trying their drive through for lunch 3 times. All 3 times I it took more than ten minutes to get my food! The last time, today, it was almost 30 minutes!! I got up to the window and there was no one there, after waiting for another 30 seconds I drove off. Without even getting any lunch. read more

Like. Wow. Honestly made this account just to review this place. I've been here about 5 times since I moved to Madison (I know, shame on me for going back) and every time I order the exact same thing. #6 Beef Chalupas w/ no Sour Cream. Easy. My visits have ended with... 1. Beef Chalupas WITH SOUR CREAM. 2. Chicken Chalupas, No sour cream. 3. Chicken Chalupas WITH SOUR CREAM. 4. Beef Chalupas WITH SOUR CREAM. 5. and finally, what a surprise, Chicken Chalupas, WITH SOUR CREAM. Honestly. I just don't understand. Forgot to take the sour cream off once? yeah that happens. But 4 times in a row? And I don't even know how to start with the chicken fiasco... So finally. I can say I'm done with this location. Ill happily drive the extra distance to go somewhere else. read more

Absolute worst Taco Bell experience i have ever had. I ordered $20 worth of food and when I got home I saw half my order was missing. When I was ordering I was told they did not have rice and bean burritos, so I ordered other kinds. I then received rice and bean burritos. I did not recieve the grilled cheese burrito or my cheesy Gordita crunch. The screen said 5 fire and 5 diablo sauce and all I got was mild sauce. When I tried to call back 10 times they just answered and hung up without saying a word every time. This is so disappointing and I will never be going here again, I suggest you stay far away from here read more

A consistent struggle to get fast food 'fast.' On 3 separate occasions, and against my better judgement, gave it another shot. Again my wait for food was 20+ minutes. Once given, the order was correct and tasted exactly as I'd expected. No issues with the food. But the wait was stunningly long. At least I had the presence of mind to park in the lot. Those locked into the single lane drive-through line weren't so fortunate. They were captive in their cars with no esacpe and seething mad. Today figured I'd try to get in a bit before the lunch hour crush to avoid the long wait I'd experienced before. Sign on door said dining room open from 7am yet it was not. It was 11am. It was closed. Their management has to take control of this one. Facility is quite clean but a woefully under-prepared and unproductive team has created extraordinary waits that had many patrons simply turning away. Taco Bell management will need to get involved with this one. Further, it appears they've not taken time to study the receipts and timestamps to know how they're going to anticipate the day-to-day business spikes of customers and products being ordered to staff properly and eliminate the horrendous waits. If you're heart set on Taco Bell the food is fine. If you're in a hurry would highly recommend you consider another Taco Bell, else a good amount of your entire lunch break will be spent in line. And for the love of Pete DO NOT use the drive through! Once in the drive through you're committed and there is no going back. read more