I come here as a last resort kind of thing, because the service is literally a hit or miss. there is a gentleman that works the night shift, he was working tonight at 10pm working the window/order taking. For whatever reason he seems.. to put it simply its like he hates his job. No customer service, no patience, and no enthusiasm. He was very monotoned the whole time and didn't give us the opportunity to finish speaking at times. Now, I understand not knowing what a person goes through in their life and on a day to day basis but it's rough when you have an experience like that and not want to come back. I love Taco Bell. I used to drive all the way to the next city (Kaneohe) to get good service and good food. I just hope this gets to someone of authority to hopefully make a difference. Thanks read more

I spend $15-$30 a day here 5 to 6 days a week. I'm just done like I've got my order wrong multiple times. I just haven't complained, but I got my order wrong. This other time came back for my receipt and to replace my order so I can get my points for my order. They did not give me my receipt so I can get my points for my order right I called them explain what happened. They told me come back. They'll replace my meal got there. There was like oh since everything else was right after they just told me to come back for order replacement wonderful service complete trash and the crazy thing is. read more

You will wait for over 30 minutes every time. Doesn't matter the day or what you order or if your order is large or small. They cannot tell you how long the wait is either, you just sit with the 20 other people waiting for their food. I keep coming back thinking it'll get better... it does not. So sad, we enjoy eating at Taco Bell, but the wait SUCKSSSSSSSSSSSSS!!!! read more

drive thru is a MESS, customer service is not great and took me an hour to get through the drive thru for 2 burritos

Made an order online and already paid. My son went to pick it up waited for 20 minutes still no order. Went to check again and was told oops sorry! Finally got out of there 30 min later. Wanted to try the new mini salad was pretty good but the crunch wrap was falling apart because it was not folded up tight. I guess they were rushing. Taco Bell has to do better. read more

This review is not about the food cause that was fine,the service was ok as soon as I walked in and looked at the menu the lady yelled to order at the kiosk but what bothered me and the other two guests was that there was a homeless man in there coughing and making all this awful gurgling sounds and touching the area with all the napkins,sauces and utensils and touching the soda machine ALL OVER the other customer said something and basically was told well if he gets rude I tell him to leave and the customer was like but he's not a paying customer but they refused,I was turned off and the other customer couldn't even eat his food...just was a little put off by the entire situation read more

Free Cheesy Toasted Breakfast Burrito! My friend, Karen, texted me this morning and reminded me to get the freebie from Taco Bell. I saw my other Yelp friends checking in at various Taco Bells across the island - getting their breakfast burritos, too! Good job! We went between 7am and 11am. I tried ordering on the app - cannot! Must order in person at the counter or at the Drive-through... Ok - can do! There was a choice of bacon, sausage, or potato... I got the sausage one... Yum! It was temperature hot because it was freshly made! This renovated location in Kailua is on the busy Oneawa Street - across from Jack In The Box. Just be patient and someone will let you out of the driveway. Haha! I didn't do the Drive-through because I wanted to look inside... Very clean and modern! Too bad there's no dine in... Thank you, Taco Bell for the free meal! I appreciate it! read more

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This Taco Bell has one of the best managers of any place I've been to but he hasn't been there in a little bit lately and you can tell big time!! The drive through line for the past couple of days has been ridiculously long and has taken over 30 minutes to get through... the food is always good but service without that particular manager there is lacking big time! read more

This place in Kailua needs to upgrade the Cashiers machine it's been broken for a long time. Customers can't see how much it is. They have to talk loud how much it will be. Same time customer feels uncomfortable. People can't hear well. Plz get them a new updated cashier machine. Thank you! read more

Some short white girl with brown hair closed early, online it says 1am and in the drive their window it said 1am and we pulled up at 1245am and they already were saying they were closed and wouldn't sell to us read more

Terrible service I had a DoorDash and seen that it was on the counter but h the lobby was closed to tryed to ask if they could give it to me at the door because there was a long line.(btw I was in the line for DoorDash for 30 mins just for a DoorDash order) when we got to the window I had asked if they had remade the food because it was alr siting for thirty to forty mins and the manager had said no they aren't allowed. The manager was a fat haole that need to go back to the mainland read more

I placed an order for pickup but my truck is I too laege to fit through the drive through ( found that out the hard way a few months ago). When I tried to show the drive through worker (Beth) my order and stated my name she refused to believe it was me questioning whether or not it was me. It was so bizarre because my order was clear as day on the app and they said they were showing it on my screen. I was trying to be as nice and sweet as possible, trying to figure this out while smiling and being respectful but Beth had such a crazy attitude. The manager finally came to the window and I basically said they don't even have the order ready and they aren't going to give me it even it it were ready. I didn't know fast food was that serious. I got my money back from uber and they said that it was odd that they wouldn't give me the food. 0/10 would not recommend. That said, jack in the box across the street - 10/10 just bc the lady there was so kind and nice. Shoot I even gave her a tip. Big L for Taco Bell Kailua and the team. read more

We did end up waiting an hour which was totally fine they were really backed up, the ladies at the window was very sweet but the guy who was writing the numbers on the order was really the problem might need more training . read more

I had a complicated order requesting accommodations for my Mexican Pizza delivery. Staff was very accommodating particularly the elder woman in charge ! Was very nice and even made sure I didn't forget anything. The staff is usually VERY nice and offer stickers. thanks Kailua team (night staff 11pm) read more

The drive thru service was exellent. Was greeted with a Pleasent voice. The ordering process went smoothly. Wait time was minimal. Ordered the nacho party tray. For fast food it was good. read more

Taco Bell - Nocho Party Tray - Fast Food Near Me - Kailua, Hawaii

A busy place -but they were pleasant and polite. They got our order completed quickly snd correctly. Good job! Food -It's Taco Bell-but we did appreciate that the menu has Kalua pork in several of the menu items right now. Hope that idea spreads to the mainland soon. Location/facility: The location is crowded onto a small area at the corner of a busy road and a narrow side-street. However, they made good use of this small property. The drive-through lanes are the narrowest I have ever seen. In spite of this, they have a speed bump! Funny! read more

When I say the employees there suck... they sucked. I got out of the car and went to go inside and order but they didn't even want to come up and talk to me to tell my why the lobby is closed from 7am- 11pm. Like no explanation and they wouldn't come to the door and talk to me. On top of that they messed up my order and forgot a cheesy roll up and yeah they are like 1.50 but the incompetence of they employees there was unforgivable and I will not be seeing this Taco Bell again. read more

Taco Bell - Sign saying the lobby is closed all day - Fast Food Near Me - Kailua, Hawaii

I went through the drive thru and ordered a #4 and 2 toasted cheddar chalupas (for two people) every time I'm in the drive thru at this Taco Bell they get my order wrong so I was pleasantly surprised to have checked the bag and find a correct order! I asked for more hot sauce and the boy literally grabs as much hot sauce as his hand can hold and hands it to me. Not sure if he was being smart or overly generous. Either way I took the sauces for taco Tuesday at my place best week! Anyways, the toasted cheddar chalupa is still fairly new and I wanted to try it. OMG it was worth the risk! I got chicken for both but next time I'll definitely try the beef. Yum!!! Would recommend! If you're going to this location just park and go inside. You'll get better customer service. read more

Taco Bell - Fast Food Near Me - Kailua, Hawaii

One hour and 10 minutes in the drive thru! Ridiculous! Especially considering the fact that when I drove up I was already at the back of the building at the entrance of the drive thru so it's not like the line was to the street or anything. On average it was about 10-15 minutes before you could move up one space. This location is notorious for LONG waits. I'm not sure if they are understaffed but I saw 4-5 workers inside. I could've drove to the Kaneohe location and still took less time. Thankfully the orders were correct but the wait time is ridiculous for a drive thru. read more

They always forget my side of nacho cheese sauce when I order Grubhub. Today there was an empty bag of cinnamon twist which I could tell had cinnamon twist because of the dirty bag. Otherwise I love taco bell and can't get enough! read more

Taco Bell - Fast Food Near Me - Kailua, Hawaii

Just came back from the drive-thru and I realized that we always get a good experience at this location in Kailua... so I was inspired to write a review. The food is ok, it is fast food for sure... but it is ALWAYS fresh and on point. Our orders are always correct and the service is excellent to. They are polite, professional and efficient at this location. When I think of it, hard to compare with many other fast food places we eat at. Consistently good is good! The only improvement is that they could stuff for volume in as it is usually pretty lean on quantity. Thank you Kailua Taco Bell :) read more

If there was a negative star, that's what I'd give this Taco Bell. The worse ever. Ordered 3 taco sumpremes, and got crunchy tacos of what appears to mainly be lettuce, a dash of cheese, and a smudge of beef. NUFF said. read more

Taco Bell - 2nd look still..a joke of a taco supreme. NO tomatoes. NO sour cream. - Fast Food Near Me - Kailua, Hawaii

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Ordered a lemonade- it was a very light pink . It tasted super watered down. Pointed this out to the server and she stated it was "white lemonade", she informed me that the Pepsi person said it was fine (I guess Pepsi services their machines?). When I order this drink from other TB locations it is not watered down like the Kailua store's are. For the prices paid May be time to rethink supporting this store. read more

Waited over an hour for an online order because they were 'under staffed'. Food was cold and they insisted they just made it, yeah right. Then the ice tea looked like the picture and just tasted like dirty water. Then my black bean Crunchwrap, see the picture, was missing the beans! Except maybe those couple black spots you see in the cheese. And then the five layer burrito?? What?! See for yourself. read more

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The night manager, Kimo, is an absolute POS. I've never met someone so rude in this industry. Please get rid of him. I don't come when I think he's working because I don't want to deal with his garbage attitude. 0 stars if I could on his days. Everyone else is solid read more

Today between your staff and homeless people taking up seating area to charge their and take breaks, no where to sit? Manager needs to address. read more

It's not always so bad here. It takes long for drive through/pick up because of how many menu items there are, how much people customize their orders, staffing issues, seasonal illnesses, supply issues & holiday season. It is what it is. At this location I met a few good nice Taco Bell employees. read more

The cashier was rude to me but polite to other customers. On top of that they didn't put tomatoes or sour cream in my tacos when I paid for it. I'm pretty sure Doritos tacos come with sour cream and tomatoes. I think they were having a rough day. read more

Since the remodel, this Taco Bell is really top notch. I am not kidding. Taco Bell in Kailua is a life saver for me. There is a now a drive-thru. A drive-thru, friends. There was none before. I no longer have to be presentable to make a run for the border because of this drive-thru. HALLELUJAH! The service here is absolutely SPEEDY. I am not kidding. They are the definition of fast food. And lo and behold, they get it right. I have used the drive-thru numerous times and not had bad service. This last time that I visited, I had the kiddos with me. We decided to park and check out the inside. We had never been since the renovation. I was curious to see the change. When you walk in, the counter is directly in front of you. There is a counter that has 3 chairs on each side directly in the middle of the floor plan. There are tables on the left and right. The drink station is on your right by the counter. The menu is huge and above the counter. We walked up and promptly ordered. We were hungry and ordered way more food than we needed. We got a box of tacos and chicken taco rolls, chicken quesadilla, chicken fries (not sure what those triangular chicken things are called), and maybe a bean burrito. It's really all a blur when you are starving after a long day. Our order took about 10 minutes. While we waited, we sat at the counter. Each side had outlets. You can charge your phone or laptop while you eat. COOL! Free refills on drinks if you dine in. That's always a plus for thirsty people. As I said, our order was done fairly quick. We double checked the order, because I am meticulous. It was correct. We grabbed a few taco sauces and napkins from the sauce station (counter directly across from where you order) and went home. Of course I will be back, but not just because it is the only one in Kailua. I will be back because the service is great & the food is tasty! 87 read more

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Kinda lame to have breakfast items for sale and not open up your business until 9:00 am. Seems like a huge loss for the opportunity to make money by opening up so late. 1star because no stars are available. read more

My father ordered a chicken chalupa replaced with beef . It said it on the receipt . And this lady made it with chicken instead and said "To bad I already made it" when my father corrected it. I would leave a 1 star request if I could. read more

WHT the heck does it take almost 2 hours to order food through door dash and taco bell doesn't even have the order ready for the driver. Instead of lunch I should just eat the dang thing for dinner. There's nothing worse than have stuck, stale taco shells. WTH!!!! This store definitely needs some help...omg!!! read more

Just at the Kailua Taco Bell. 10 am on Tuesday. What's the deal with the bad attitudes? Surly and eye rolling, the sever spoke so quiet and then was indignant that I didn't hear her the first time. I think they hate their jobs. Name tags would be useful. read more

I have to write this. I haven't eaten here in weeks because they never can seem to get my order right. I went through the drive thru tonight though. I ordered the steak nachos and three cheesy bean and rice burritos. Of course there was not one piece of steak on the nachos and the beans on the burritos tasted like they scraped the side of the tub. Every burrito tasted burnt. read more

I normally dont get pissed about getting a order wrong. I know its fast paced work and mistakes are made. However this is the second time in a row they have messed up my order. read more

Taco Bell - 4 chalupas was not my order - Fast Food Near Me - Kailua, Hawaii

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Honestly it's very ridiculous to tell the people waiting in the drive through to go back and circle around and wait in line just because you ordered ahead as well and wanted to pick it up . The management team here honestly is stupid and doesn't understand the point of just plain simple guest service. You had the order ready and could have handed it to us but instead told your worker at the window to tell us to circle back around because "we only serve 2 online orders per car ". Get real.... And the food is cold . Whats the actual point ! read more

Honestly one of the worst fast food experiences I've ever had. the customer service was just about as bad as it gets and the service was slow and overall just bad. The atomosphere was just kind of.. I don't exactly know how to explain it but it was not a positive one. There was this one lady that wouldn't leave my family and wouldn't leave us alone while we ate, asking question, interacting with us, and just making us super uncomfortable. She obviously on drugs and was asking us more personal questions. At one point she stuck her hands in my 3 year olds water cup. The food was decent I guess. The experience sucked all together. Would not recommend read more

bad service, bad food. was not greeted at the speaker and the young guy that was working wasnt friendly at all... informed me they were out of steak non apologetically .. got my chalupa with chicken instead. i was hoping that at least the food would be okay ... drive thru guy hands it to me without saying anything and when i took it out it looked like the most pathetic chalupa ever... barely any meat or veggies in it. and the taco wasn't that great either, all the ingredients did not taste fresh... it was terrible. i recommend this location get some tips from the hawaii kai location because the service + food quality there is always top notch! read more

18 May 2021 One of our favorite fast food eateries in Kailua! Fast, tasty food and great service, despite our varied tastes and modified orders, they alway get our large order right! Still Covid aware, we use the drive up window and whoever works the window knows what they're doing - the manager must be training them and supervising them right! Well worth the price! read more

This Taco Bell never gets your order right. You call the restaurant to tell them about it and it rings busy! Probably all of the other customers calling to complain as well. It's not rocket science, it's fast food that isn't hard to do, just poor customer service! Pandemic or not, you should get your food that you pay for. I'm tired of Taco Bell raising prices, removing items off the menu and horrible customer service! Won't go back again! read more