I had THE best service in the drive thru tonight with Javier and Paul. I needed to make a correction on my order after I paid, they were patient and kind. Service with a smile. Thanks guys! read more

The workers always greet me when I walk in and the orders are accurate. I was surprised to see low reviews because I work nearby eat here often and it's always a good experience for me. I miss the old design but the workers can't control that lol. read more

1 Star (Would be 0 if I could) I ordered a large drink from Taco Bell and it was literally almost all ice--as shown in the picture. I took about four sips and the drink was gone. The manager I spoke with said they're supposed to fill the cup with 80% ice, but from what I can see, it looks more like 90% or more. By the time I drove through two stoplights, the drink had completely disappeared. When I called to express my frustration, I was told to just ask for light ice next time. Honestly, that's not the point. If I'm paying for a large drink, I expect more than just a few sips of actual liquid. There won't be a next time, but I wanted to share this so others are aware. If you're ordering drinks from here, just know you're probably getting more ice than beverage read more

Taco Bell - Cup of ice - Fast Food Near Me - Fontana, California

Sorry but not sorry... this place has been put on my bad list. Not the restaurant but management. Very understaffed causing super long wait times in drive through and lobby. Thought going inside would make a difference but you don't even get greeted when entering. No eye contact and no acknowledgment whatsoever to the people who are trying to order kiosk because of course...nobody assisting at the counter any more. Had the same if not worse experience a few months ago and figured I'd give it another shot. Disappointed once again. I hope management thinks about staffing a bit more because 4 people on a busy night is definitely not the answer. (3 cooking and 1 attending drive through) read more

I went to Taco Bell with my boyfriend after we were out late and just wanted something quick to eat. The place was clean and the staff were okay when we ordered. The food came out fast, but it was kinda messy and just average in taste. It also didn't really feel worth the price. Overall it was a decent but not amazing stop with him. read more

Place is clean the service wasn't bad but it's the quality of the food. I know it's Taco Bell , I get it however in ordered the burrito supreme and with extra of everything and it looked like the same burrito I get without the extra so basically paid an additional 8.00 for something of the same price from the menu. Inside is clean, bathrooms were clean. Just sucks with the food. Another thing. These kiosk gotta go. Half of these people don't even know how to use them and people get frustrated tapping a screen. BRING REAL PEOPLE BACK! This literally drives business away. It takes longer using those screens than having people at the register! Seriously! read more

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Ah, Taco Bell... a modern cathedral of questionable choices and glorious regret. Five stars? One star? Nay--this review is written in the gray purgatory between ecstasy and ruin. Upon first bite, I was bewitched. The taco, humble in stature, tasted like a fiesta conducted upon my tongue: seasoned beef that sang like a mariachi, lettuce crisp as a fresh dollar bill, cheese that melted like the smile of a tavern maiden. For a fleeting moment, I thought myself transported--"By Jove!" I cried, "This is ambrosia fit for gods and time travelers alike!" Yet as I pressed onward, a curious transformation befell me. The salt revealed itself in sinister waves, each bite a briny tide dragging me further out to sea. It was no longer a taco, but Poseidon's own handshake, pulling me into the abyss. My lips puckered, my tongue cried mutiny, and still I persisted, for hunger makes a fool of us all. And then--ah, dear reader--the aftermath. My body became a battleground, my innards staging a rebellion fiercer than Lexington and Concord. I assure you, the porcelain throne did not survive the skirmish. In fact, I daresay Taco Bell owes me reparations for the shattered remains of my toilet, which now lies in ruin like Rome after the Visigoths. My bathroom still bears the echo of that fateful night, and visitors avoid it as if it were Chernobyl. Was it worth it? Aye, for the memory alone. Taco Bell is like French kissing a carnival ride--thrilling, chaotic, and destined to leave you dizzy and a little broken. I shall return, for fools are drawn to fire, and I am but a moth to their neon flame. read more

Worst Taco Bell in North Fontana!! Facts only if you check the stats Trash customer service Whatever food Sense of time or order non existent in employees I was just waiting 20 mins for a Gordita crunch & a beefy potato griller I ordered in app It was in a bag waiting on side of their workstation for about 5 of the 20 min wait time Don't come here, it sucks read more

40 minutes in the drive-thru for fast food is wild. No update, no apology, just inching forward one car at a time. If you're hungry and in a rush, avoid this location. read more

Out of all the Taco Bell's I have been to this was the best. The food was very warm and fresh. The cashier was very nice and welcoming. Definitely my favorite location!!! Best part was the line was short read more

I've ordered here several times never an issue until today, I don't know if it was a glitch or what happened in the app but my order modifications were deleted, I was tired and frustrated came inside annoyed spoke with a team member named Brian who instantly was friendly and understanding he helped make my order right and I'm very grateful! While waiting I watched him continuously working hard at the drive thru window as well as assisting the front kiosks, Great customer service! I'll be back next week! lol read more

Worst experience. Don't come here! Even for a Taco Bell standard are so low. Please get rid of the cashier from lunch shift.

Carlos, the cook, is incredibly accommodating--what a fantastic addition to the TB team! He listened carefully to everything I asked for and brought it to life. Thank you for making my day, Carlos! read more

So I placed a mobile order. For cheesy bean and rice burritos. Number one is holy week so no meat. Number two I cannot have beef as I'm allergic to it. I wind up getting a gal attack and it does not take much for that to be triggered. Included in the order was a drink which they wound up not having. When I went to the drive-through, they told me they didn't have the drink and wanted me to get all these other drinks and I said no thank you I just wanted something that was sugar-free and that was it. That's why I ordered a Pepsi zero. So they said we'll just cancel the order and that's all they can do. So I just leave and decide to replace it. I go back and I tell him I'll take a Dr Pepper . I'm just gonna give it to somebody. I get my order I leave. I gotta take a bite of one of the burritos and it's a beefy bean burrito. I spit it out. I go back to the location. I talk to Maria, who is the one that process the order and she tried telling me that it was rice and not beef that I was mistaken. She even said to me, trust me that's that's rice not beef. I showed her a picture and asked her if she's seriously gonna say that that was rice? I'll remake it. She says I said no just I just want a refund. I can't do that. You have to do it through the app so I moved onto the area director and her name is Mary. I told Mary what happened wants to kind of give me the runaround. I'm trying to get a refund and I just said no I don't know when I'll be back down so now I had to change my plans to go back to the location to get the refund because it has to be done in person. As you can see in the picture that is not rice. If that's rice you did something horribly wrong when you cooked it. read more

Taco Bell - Supposedly Chazy bean and rice burrito however, that ain't rice that's beef. It was a beefy bean burrito. - Fast Food Near Me - Fontana, California

The ambiance is amazing and absolutely amazing service from the young lady Evelyn. Love Taco Bell!

If you love Taco Bell, avoid this location so you're not disappointed. I've noticed many fast food locations are rated poorly so from now on I'm avoiding any fast food spots under 3.5 stars. I ordered the two taco and Mexican pizza combo. NASTY! The tacos were ok, the pizza however tasted like it had been sitting out for days. It tasted so stale and sort of sour, I can't even describe what it tasted like. So nasty it literally made my stomach turn. I would have taken it back but my time and gas is worth more than what I would get back. Never again will I go to this Taco Bell. read more

Great friendly staff. Much better under new manangemt Hanna is a good manager who cares about service. I would say one of the best Taco Bell's in the area read more

I typically order late night due to my position and long hours. When I do order I always request Diablo sauce. They never give any sauce to delivery and often the food is cold as if I am supposed to pay the same price as everyone else and like I get cold food. I keep trying to get online platforms to choose different locations than this one because of my waste of money with them, but they continue to use this one due to my proximity. Its the worst Taco Bell I've ever been to. Even through drive-thru, they keep sauce from the order and serve cold food and warm soda. I wish I could delete this store from the area as they suck and waste my money. read more

Should be 0 don't go to this Taco Bell go to the Summit Location so this location can close and a restaurant who even slightly cares for their food and service can open here. Cold, literally wet taco with hard chicken that had to have been sitting out all day. Doritos tacos had no meat all lettuce, customer service was terrible. 4 terrible items for $24 is insane. Choose another location read more

This place is the WORST Taco Bell place I've ever been to in my life. I went to this place and they forgot an item . I called and they offered to leave to my name so I can go back and get my paid item and for the inconvenience they'd add a taco which I thought was great . I go back for my now two items yeah right they messed up and only gave me the taco . Which is astounding since every Taco Bell experience I've ever had has never done this before. read more

I can't vouch for the food, but the girl working the drive through at 1:30pm on 8/24 was one of the happiest friendliest employees I've ever encountered. read more

Cold food (not it cooled down cold but never was heated cold). Cinnamon twists tasted stale and like burnt oil. They forgot the hot sauces altogether. Will be ordering from the other taco bell down the street. read more

Well let's start from the beginning we ordered our food and it was routine 5 minutes after ordering a customer from the drive thru line came in and said her order was wrong. the manger then proceeded to say "That's why we double check our order Daniel" well 5 more minutes later he (Daniel) gives us our order. I tell my Girlfriend to check our food and sure enough a dorito loco taco was missing. I talked to Daniel and he told me it's in there and he looked back and grabbed a dorito loco taco that was made plain for me. HMMMMM. Called me a liar and he was wrong. and sure enough there was lettuce in it. Our nacho fry nacho cheese was also a quarter filled not even half filled. ITS NO WONDER THIS PLACE HAS A SIGN HANGING UP IN THE KITCHEN THAT READS "NO MORE CUSTOMER COMPLAINTS GUYS" read more

Taco Bell - Fast Food Near Me - Fontana, California

Poorly prepared items such as half ass filled tacos and burritos and nachos are just the normal these days for most Taco Bells. I don't like that covid related issues have wiped out half of their menu but that's a topic for another day. A simple request such as "no ice on my drink" somehow gets messed up, really? What else is there to say? Taco Bell used to be good read more

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Just went to this location to eat lunch. No employees at the counter and had to order from a kiosk. The kiosk was sticky and disgusting. Because you have to order at a kiosk there is no way to ask questions about the food. Sad but I guess I won't be eating at Taco Bell anymore. read more

This store is impeccably clean. I walked in, and it was absolutely spotless. Every seat, every table, every countertop, even the self-serve drink area was spotless. There wasn't a single crumb, shred of lettuce, diced, tomato, or wrapper insight. That alone was huge. The line was very short. And I can understand why. I placed my order, and two seconds later, my food was out, and the person who prepared it, was moving on to prepare the next order. The manager even jumped into the assembly line to assist when there was a slight back up. it is nice to see a manager who is so willing to assemble food and not just deal with customers. It is also nice that the manager was not hiding in their office. I knew exactly what to expect when I came here and when I ordered my food. For the fact that service was extremely friendly, and that the restaurant was super clean, you can have all the stars. Those things may seem small to some but that gets a five star review from me. Thank you for a wonderful experience today. read more

Taco Bell - Sooooooooo clean - Fast Food Near Me - Fontana, California

This has to be the slowest Taco Bell in existence. That includes the drive thru and inside the restaurant. If you value your time, go down the street to the location on Summit. read more

Second time we go on a Sunday afternoon and everything was in the bag and everything was great. The burritos were well done the tacos were well done. Sometimes it happens that you get a burrito and it's basically just a tortilla with nothing inside well these were pretty stuffed and so were the tacos. Keep up the excellent work. Thanks read more

I went to this Taco Bell today around 7 with my daughter. I had ordered on the kiosk. While waiting for my food I heard a lady ( I am guessing it's the manager) yelling at the workers. I think one of the workers just came in and was already getting yelled at. The way she was yelling at them was very concerning.when I got my food ( by a girl) she apologized to me. I believe that was very unprofessional of the manager and she should be leading and helping her team, not putting them down. I am not sure what her name is but I overheard the name pearl. read more

Lady taking order told me to hurry up and I was only one there lmaooo what a joke like damn

This place is run by totally unprofessional robots who also don't know how to make tacos. So, recently I reported this Taco Bell to corporate. Let's start with the story, a few months ago I walked in as it's near my local LA FITNESS. Skip the whole, Why are you at TACO BELL before the gym?! I LOVE TACO BELL. BUT, I Hate this particular TACO BELL!! Anyway, if you're lucky enough to have the doors open during the Pandemic, (they usually don't have indoor service because they say they're understaffed) you may be greeted by nobody greeting you at the door. I don't think anyone is ever vaccinated so I wear a mask even though I'm fully vaccinated.. anyway, no one is taking my order. After 20 minutes, they look at me and they ask me to use the Taco Bell kiosk. I had just seen a bunch of sweaty people and a homeless person use it. I said no, there's germs on there and the purpose of me wearing my mask and walking in is talking to a human being. The manager interrupts and says "JUST USE THE KIOSK. ARE YOU STUPID." I said "no, I don't work at Taco Bell and I told her that I don't want to use the kiosk because of germs." She reluctantly takes my order the whole time yelling at me because I said i will report her to corporate. It's fine corporate gives me a coupon for 2 free items and I came there last week to use it. But, of course, the doors are locked and I have to go drive thru. I pull up to the Drive Thru, and I tell them about my coupon. After repeated sayings to me that there is no such coupon, even though I received it in the mail, was told by corporate that they were sorry, and was trying to use said coupon.. they just told me to pull up to the window. I'm a Taco bell Fanatic, so I know the entire menu. They read the coupon are mad at me and have to figure out a way to give me the two free items. I order of course, the cruchwrap supreme and a burrito supreme. Two of the most expensive items on the menu. The manager is freaking heated. Because that's $8 dollars worth of product... and of course I have to order something with it and I order the $5 chalupa box. Infuriated the manager yells you have to order 1 item by itself! Knowing the menu, I order a cheesy roll up. So I got 7 items for 7 dollars. Anyway, they look at me infuriated and ask me to park in the front. I wait 15 more minutes and they bring it out. No thank you, you're welcome, or sauce. Thanks butt munches I hope you guys close down! read more

Little disappointed in my visit to Taco Bell today. Walked in the door with my son and waited for some help finally had the young lady working the drive-through call for another lady to come help us at the register it was then we were told we had to order from the Touchpoint menu. I should tell you that I appreciate the human interaction and customer service that many places still offer. When I let the lady know I would prefer not to use the touchscreen I was basically told sorry but it's their policy. I asked for the manager's name and the lady said she was the manager and her name was Linda. Fortunately for us there was a farmer boys in the same parking lot. Surprise surprise, we walked in the door, were greeted with a smile, someone took our order, and the entire staff was eager to assist the clientele that was frequenting the establishment. There was one person inside the Taco Bell and about 30 inside of the Farmer boys. Is farmer boys more expensive? Yes. Does farmer boys have better service? Yes. Is the farmer boys food better? Subjective but I would say yes. Bottom line people are willing to pay for quality AND service. Give the people what they want. read more

I hardly ever post any reviews but I feel that this person, at this location needs to be given an award for the best customer service! This Taco Bell sometimes gets my order wrong, I have not gone to this particular Taco Bell in a while, and today I was very appreciated by the customer service the drive thru employee gave me. I don't know his name but he was working today (07/1/2023 @12am), this guy needs to be working at a restaurant getting tips. Plus, the food was perfect!! Thank you against to the team that was working tonight/this morning! Haven't had a perfect order like that in a really long time. read more

Makes sense that this place has a 1.5 star review. I've done a mobile order twice already where it's like 120-130am and I come to pick it up and they're not answering. I understand they want to go home but the app shouldn't allow you to order past a certain time if that's the case. Ridiculous. Not sure what they're doing in there because there's cars in the parking lot but not at the drive thru. read more

Rude employees. Slow service. Too many excuses. They don't have employees taking orders because they're "short staffed." Use the kiosk only. read more

Taco Bell - No cash register employees because of "short staffed." Use the kiosk ONLY. - Fast Food Near Me - Fontana, California

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Ordered through the drive thru @12:45pm . My little girl constantly mentioned in the car she would like some cinnamon twist, the ones she saw on TV. Here we are at the drive thru, ordered a #8, 3 hard shell tacos with a large ice tea . $5.09 and a cinnamon twist $1.00 her usual favorite tacos when she is in the mood. We drove 1/2 blocks stopped at the red light counting my change. Realized the lady at the drive thru gave me the wrong change and I noticed the receipt stated I handed her $10 ( should be $20) Of course I made a U turn, asked to speak with a manager. A young gentleman apologized for the mixed up and handed me my correct change. Lesson for me next time, not just with this business ( count your change before driving off) read more

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1. Reaper Fries Order: Only got tiny bit of fries, beef was too salty 2. Bean Burrito Order: Beans were so dry 3. Chicken Soft Taco: Had yo pay extra $0.80 for grilled chicken, but got only got a couple of pieces with too much cabbage/lettuce. With no offer of lime or lemon to go with it or any kind of salsa. Very disappointed! read more

Taco Bell - The Reaper Fries Order. Food (fries) included in box is just about 50% of the container size. #Steak Reaper Ranch Fries Supreme - Fast Food Near Me - Fontana, California

Manager was super nice and place was clean. She even gave two coupons. It was nice. But no more counter people to help you--self service (guess minimum wage is killing jobs instead of helping (who would've guess that?!?) and food size also shrunk. Bean burritos were way smaller than before read more

They closed my case and said it was water condensation that was left over from the quesadilla press! You can't make this stuff up! DON'T GO HERE! Never eating Taco Bell again! Sooo disgusting read more

Taco Bell - METAL!!!! - Fast Food Near Me - Fontana, California

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The slowest drive thru of all time! They shouldn't be called fast food chain. Service is very slow and not customer friendly at all.