Don't eat here! Don't eat here! Don't eat here! Every visit takes 30 min to get your food from the most rude and full of attitude employees I've ever dealt with! read more

35 min wait, short staffed, food is stale! I would just advise you to go to Publix/ Speedy Burrito! Regardless, this place needs new management! Corporate needs to get involved cause this location is prime time for a business who actually wants to thrive! Stay away! read more

I received extremely poor service at this Taco Bell on Dacula Rd. The staff was rude and unprofessional from the moment I walked in. One of the employees refused to come to the register to take my order, and instead stood with other staff laughing and making fun of me because of a coupon I had. Eventually, I was told to leave the store and not come back. read more

Bad customer service I ordered online and came when the order was done but they kept saying it wasn't but it was in the back when I said that's my order the person in drive through though my order on the counter with attitude and cussed at me u said I ain't playing with the disrespect she called her mom to come fight me. I asked for a refund cuz it was cold after waiting a hr but they didn't then had to argue with person mom. They are slow not helpful and no customer service it's bad. read more

As a LOVER of Taco Bell, I have never had worse service in my life. It was not the girl taking the order that made a mistake; it was the female manager, whom I can't believe anyone would employ. The rudest and unprofessional manager I have ever met in my life, all over a Sprite, and I literally wanted to jump out of my car and teach this person a life lesson. I am the CEO of a company, and everyone knows I have such a cool vibe and love everyone. I will never go to this location again, and my first job was at Taco Bell too....shame on you Taco Bell for employing such a "manager" read more

Stood there for 20 minutes employees would not even acknowledge I was there was waiting to make a large order not available on the touch screen never again will I go to this place employees are not customer friendly done with them read more

Anybody else obsessed with cinnamon twists? lol that is the only reason I keep coming back to Taco Bell, because at least this one location they ALWAYS mess up my order. 90% of the time my order is wrong. Like, cmon!! Regardless, I keep stopping by and the staff is always nice so that's a plus! ESPAÑOL ¿Alguien más obsesionado con los cinnamon twists? jajaja esa es la única razón por la que sigo volviendo a Taco Bell, porque en este lugar SIEMPRE estropean mi pedido. El 90% de las veces mi pedido es incorrecto!! Independientemente, sigo pasando por aquí y el personal siempre es agradable, lo que es una ventaja. read more

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Just waited in line 20 minutes for some stale tacos. The shells taste old. And both sodas taste like carbonation. These fast food places have to do better. Not very convenient when you have to go back out to find something to eat after you just paid for food. read more

Taco Bell - Tastes old - Fast Food Near Me - Dacula, Georgia

Went in here today two of us ordered by the numbers added a order of nachos with cheese $28. During our 20 minute wait for food, we witnessed just about every order had issues and grumbling customers. We finally got our order and it was incomplete. They did get the chips and cheese pretty quickly however, I personally hadn't been in this place for at least three years and I remember now why that is ... it's a dump. Nobody gives a $h.t. If I never go back in there, it'll be too soon. Do yourself a favor go to Chick-fil-A next-door Thank me later . read more

There is bad....... And there is this place..... I tried eating here a few weeks ago by going through the drive thru and there was two cars ahead of me. The first car sat there for about 10 minutes, blew the horn several times, but there order was never taken. After they left, the next car in line had the same experience. Next was my turn and my order was never taken. Tonight I learned why...... Tonight we went inside to order. No one was in the restaurant but we still waited about five minutes before our order was taken. Several employees were sitting at a table on their cell phones during this time. It took another 10 minutes for our food to be prepared even though we were the only ones in the dining room, but, several cars did go through the drive through. Food once arrived was sloppily prepared, very little meat, my wife had a Mexican pizza and literally one half had no meat on it at all. Lettuce tasted old and soured. When we left, all employees were sitting at a table on the restaurant and there was no one working in the kitchen, drive through or counter. There wasn't anyone back there. At one point, a person who we assumed was the manager walked in while all employees were sitting in the dining room, walked back to the office, and didn't seem bothered that literally no employees were working. All this occurred at 6:30 pm. First and last experience eating at this restaurant. I strongly suggested passing by this pathetic franchise and drive a few miles over to the Auburn Road location. Do Dacula a favor and shutter this place. The minimum one rating is highly over rating this location. read more

Very positive experience at this Taco Bell despite the wait on the food. They seemed to be short staffed and our food took about 15 minutes. However the young lady who attended us was very sweet & provided us with three coupons because we had a long wait. She did not have to do this and it was completely unexpected. We really appreciated this service. The food was cooked well & made fresh. read more

They always give food sloppy and often forget items in your order. I used to like tacos but this place is a disgrace to Mexican food. If you are in a bind you can come here. The food tastes just fine but the presentation is just horrible. read more

lol never coming back here again, waiting long and was short 2 tacos. Plus I tried calling them and no answer

This is the worst Taco Bell I have ever been to, and I've been to many......upon walking in. I waited 10 minutes for my order to be taken. The lady was really rude and rushed me to order. then got my order after about 15 more minutes to go to the drink machines to find out that none of them had any gas Co2 whatsoever as well as no ice this is not a good Taco Bell to go to...go to the one on Grayson highway instead read more

Have been to this location twice in the last month and both times was told "we're no longer taking orders". The 2nd time, I placed the order for pickup via DoorDash. Mentioned that after she tried to turn me away, and have now been sitting in the drive-thru with 2 other cars for 20 mins (and they were here before me). Just don't waste your time. read more

What the heck Taco Bell!?! I have been sitting in the drive thru for an HOUR and 14 MINUTES with a two year old in the back seat. Unfortunately, the way their drive thru is set up, once you get in, you can't get out due to the curb, bushes and trees. Why is it taking so long?!? Who is running this place? You really need to do better. And I don't want to hear the "short staffed" excuse. If you are this short staffed, you just need to close it down. *update!* after 1 hour and 34 minutes I ended up with the wrong food. They told me if I went back around, they would remake my order. I asked to just get my money back and I was told that there was not a manager there that night, so they could not give me a refund. I filled out the survey and sent in a complaint. I haven't hear a word. read more

You both were rude and belligerent, you think I didn't hear you YELL loudly out the window Have a nice day? I did. Plus Your order taker couldn't get the order right even after repeating it 2 times. Wrong and incomplete. No there was NO sour cream on the supreme and shorted a chalupa. And You are breaking the law By claiming and I quote ***we don't do that anymore, repeat 3 times. And then We don't post it anymore but here is a paper, it says it's a 94.*** After each Time I said but it's the law. PAGE 23 of the Georgia Department of Public Health states Your current inspection results MUST be displayed in 2 places. By The Door and ON The Drive Thru Window. You have been reported to corporate for your behavior and breaking the law. And tomorrow a call will be made to DPH. Maybe next time your company will hire better people not just rude people read more

Would give zero stars if able, second time I went through the drive thru, no one will take the order, two cars ahead of me we waited 15 plus minutes then just drive away. Guess your ok with losing money. Glad the slack employees you have get a paycheck when you aren't making money. Will never go back and will tell everyone I know to do the same. read more

Placed a mobile order in the app for drive through. Pulled into the drive through and waited at the speaker for over 10 minutes with no response. There were 3 vehicles in front of me at that time that had already ordered. The vehicles behind me backed up and left so I was able to back out and go inside. I waited in line at the counter, then told them I was at the speaker outside for 10 minutes before giving up on the drive through and there was no response or apology, other than that they would need to check me in and our order would be ready soon. 30 minutes later, our food was finally ready. Checked the bag, and an item was missing. They made it and gave us several other items for free that had made in error. I appreciate the free food, but it should never take an hour to get takeout Taco Bell. The frozen drink we got was not frozen, and we had to ask for clean cups since the ones we were given for had something splashed on them. Also had to ask for lids as the dispensers by the fountain drink machine were empty. We try this Taco Bell once every few months hoping it will get better, but I won't go back after today. read more

I've really given up on expecting good food and service from these American fast food franchises. The food here was definitely subpar, not much flavor, while also forgetting items inside of your order. Y'all remember back in the 80's when EVERY fast food chain was good?? You couldn't miss back then. Any fast food restaurant you went to back then the food was awesome! From burgers, to chicken, to Taco Bell back then. All hope is lost now. This will be my last time reviewing an American fast food chain. It's just a waste of time. I didn't take any food photos, I didn't want to kill my iphone on those photos. American fast food chains are no longer worth even visiting at this point. It's a waste of money and time and you get awful food. read more

Not sure why I keep trying this location. There is zero customer service and rude employees. Horrible place. Waited for my food for over 20 mins while others were severed before me. I got a refund and while leaving the employee actually came out and said your food is ready but now I'm throwing it away. read more

Ryan, the general manager is absolutely fantastic. Had a very small problem and he not only fixed the problem but he did it with a smile on his face. The entire team at this location is marvelous. The food is always fresh, and I cannot complain about a thing. read more

The WORST TacoBell & KFC anywhere. Even before the pandemic. Their customer service is terrible, 20+ minutes in drive through for basic orders. Dining room is closed 90% of the time and when it is open it is filthy. When they get items wrong they give customers a hard time about getting the items they did order. I wish corporate would step in and take this one over until training is completely redone even for the franchise owners. read more

This is by far the worst fast food restaurant in Dacula for service. They're always slow. They're always rude. It's ridiculous.

1 hour drive thru wait every time!!!! keep in mind your car is trapped in the drive thru when you get up to place your order. we sat AT THE INTERCOM TO PLACE ORDER FOR 28 minutes!! They should just literally close the store. Every couple months we think surly they have their act together! Nope! Don't get trapped for a crappy American taco!!! Worst service I've ever had By a landslid! never again! read more

I don't understand how this location is still open. They've never gotten an order correct. Customer service is non existent. Whenever I've gone in there, I only see the "Manager" doing any work. I will be contacting both District Manager and the Franchise company. I'll drive the extra distance to Buford and eat inside rather than waste my time waiting over 20 minutes to get cold food that is wrong. read more

Nobody is going to read a long review about KFC... unless of course, you don't want to end up like me. ****************************** * * * * * * I don't usually bother with writing fast food reviews unless it was unusually good or unusually bad. Today was not good, but to be honest, it never is at this location. I believe in supporting my community, and for a very long time I have been overlooking the fiasco that occurs EVERY FRIGGIN' TIME I step foot in this KFC. Something has to change. Here is how today's visit went: Date: 8/25/2012 (Saturday) - Time: 1:15pm Originally I was in the drive thru line, but after several minutes with no cars moving, I glanced inside and noticed it was practically empty. So, I park my car, but had to wait about 5 minutes for THREE employees to handle ONE customers order. They were huddled up about 4 feet away from the customer, but for some reason, the manager on duty would only address the employee who in turn addressed the customer. This relay of information went on long enough for a line to build behind me similar to the line in the drive thru. After the huddle was over... "May I take your order" me - Yes, I'd like a two piece original. Breast and wing. "ok, white meat or dark?" me - Ummm, a breast and a wing... white meat "ok what side" me -mashed potatoes please "Original or crispy" me - Original *PAUSE* "Oh, we don't have any original chicken" me - By don't have, do you mean you're completely out for the day or out for the moment? "Oh, they just dropped it" me - How long is the wait? "Let me check. You wanted white meat or dark meat?" me - White *a minute or so passes and when she returns* "We have one breast , but no wings" me - Ok... but you said you were going to check to see how long before the original that's cooking is ready. "Oh, one moment. White meat right?" O_o *blank stare**Nodding my head yes* walks away and soon comes back... "It's going to be about 13 minutes" me - I'll wait "you're going to wait?" me - Yes (my patience is beginning to run thin) In the mean time, one customer discovers several of the fountain drinks are out. Another customer is convinced by the manager to take a mixture of original and crispy to achieve her order and yet another customer is complaining about her Taco Bell order being wrong. She rejected the offer for free food and respectfully asked the manager to "get her orders right INSTEAD of always substituting food as compensation for bad service." She's been here before too! So, I post a tip while waiting: "This is the worst KFC on the planet! NOTHING is EVER right here! EVER!" --- That's an excellent tip by the way! Meantime I'm offered a complimentary drink while I wait. Several times during my wait I was offered someone else's order because they can't seem to remember who placed what order here. They even asked a lady and her children (who'd just finished their meal and were leaving) if they'd ordered the food currently in their hand. Sad. Just sad! After about 10 minutes I started getting "almost ready" updates from other employees, which totaled about 9 from what I counted. Once the original was ready to be pulled out of the frier, the cashier called me over and said "I can ring you up now." I stepped into her line with my wallet out waiting to give her the money for my total that I assumed she was about to ring up. She gave me a blank stare, so I asked, how much is it? "What did you want to order?" she responded. After my less than flattering death stare, she miraculously figured it out and my nightmare was almost over, except for when she tried to charge me for the drink she offered while I was waiting. Kitchen guy brought out my order and told me it was hot so don't burn my fingers. He also mentioned he'd thrown in an apple pie (which I wasn't aware they sold). Minutes later I was home, food still piping hot and the one good note to it all was EVERYTHING was hot, not just the chicken. Thankfully they didn't give me hot chicken with an old biscuit and potatoes. It ended well, but that's the kind of stories you can regularly expect here. I've got about 9 more just like it! SIDE NOTE: This is a reflection on the owners, not the employees. It's managements responsibility to TRAIN and set expectations employees can follow. read more

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Cold fries. Every single time. Doesn't matter if you order them from taco bell or kfc they're cold as ice.

Truly abhorrent. We waited for 30 literal minutes in the drive through with no way out. People HONKING toward the end. THEN no apology at the window. The taco bell half of the order was fine the KFC side was dry and had clearly been sitting out for a while, not to mention the size of the tenders were small. They forgot the sauce but at that point why bother. I can understand being under staffed but this was just poor management and careless disrespect. read more

esperamos por ser atendidos y no había gente espeeando. No recomendado

Love taco bell as a whole but for this one i have to wait so long it ruins the experience and my appetite. I sit in this drive thru for almost an hour every single time regardless of whether there's 5 cars in front of me or something needs to be done to fix this. This is supposed to be FAST food. read more

I'm trying not to completely lose my cool at this Taco Bell. I ordered all of my tacos with no cheese "fresco style" with beans..and they not only served me 2 with cheese but all the others had cheese fragments in the beans and throughout the lettuce.... then they tell me that there really isn't that much cheese on it and that I ordered 2 with cheese???!!!... finally they remake my tacos and had the nerve to call me "mr vegan" when they brought out the new tacos! If I order no cheese and substitute meat with beans then I should have no cheese and no meat in the food I ordered. Being vegan isn't easy and our options at fast food establishments usually really suck so I shouldn't have to argue with staff over the food I order... the food that I'm paying to put in my body. I also shouldn't have to pick through beans and lettuce on 6 tacos to remove all the cheese. read more

Worst customer service ever! To take an order they take a long time and the waiting is like 35 min.

This place NEVER, EVER gets my order right. And when you ask to speak to management to try and rectify the situation, they're clueless. This will be the last time I go here. read more

Regardless of what time of day your order will get screwed up one way or another. It sucks even more when it's a to go order. You'll wind up wasting gas thing back to fix it. Honestly wonder if the employees there are actually thankful that they even have a job in today's economy because it feels like it's just a game of "screw the order up". Don't expect management to be of much help either. read more

never ever come to this taco bell. their employees are rude as hell and their customer service is horrible.

I usually don't care about leaving reviews but I had to because the workers are rude I get sometimes you can't be all friendly but I've been here a few times and I didn't like how they treat customers I'm not talking about all workers but a few especially the ones at the register read more

We have never been to this location and the service be fast and /or accurate. This last time 4 separate errors in a single $30 order. How are you consistently that bad????? read more

Sat in your drive thru for 15 min and not even one car moved. "Employees" we're just walking around. I usually don't write reviews, but y'all SUCK :) read more

If you buy food at this location, check your order before leaving. Out of approximately five visits to this location, they are yet to get my order right. I have ordered grilled chicken and got fried. I have ordered all white and got mixed. We have gotten the wrong sides before, and today I ordered 8 pieces and got 7. It may be coincidence, but, 5 times. Management needs to kick butt and correct these lazy errors. I have visited chick-fil-a an equal number of times and they have never fouled up my order before. read more