Expect your order to be wrong when you receive it. I have never received good customer service nor have I received an order that was even close to accurate. The people who work here have serious reading and comprehension problems. They do not understand how to follow simple instructions or do anything accurate. On top of that they are the laziest individuals I have ever encountered, I genuinely wonder how people like that are still employed. read more

Horrible, I came during my dinner break from work, ordered a taco and chips and cheese. There was 1 chip in the bag. Absolutely bullshit.

This was a disgrace from the get go!! Do not, I repeat, DO NOT place mobile/online orders to this place!! You will be waiting for hours!! Below was my experience: 4:08 - Placed online order 4:10 - App stated it would be ready at 4:21 4:25 - Get to Taco Bell and encounter dining room filled with customers and hear the staff arguing with each other!! 4:30 - Still waiting on orders inside while they are filling drive thru orders 4:35 - Hear people at the counter say they've been waiting 40mins for TACO BELL!! Meanwhile more drive thru orders are getting fulfilled!! 4:45 - I ask if I can just cancel my order because obviously they are overwhelmed!! Manager says use the app. 4:46 - I go to cancel order but someone in the restaurant marked the order ready so it didn't allow cancellation. 4:47 - I go back in and tell them I just got a notification the food was ready. They said we don't see you on our board and I said it's because someone said the food was ready! 4:50 - Manager sees my order, but because it was marked complete it wasn't on the prep line monitors so she printed out a hard copy for the prep line. 5:00 - I check in because they're still processing drive thru and the other people waiting before me got their orders with an apology!! I was told my order was getting prepared. 5:15 - Multiple people had come in, placed their orders, and gotten their food while I'm still waiting!! 5:25 - WHERE IS MY ORDER?? 5:30 - Yours is coming up!! Why are people and drive thru getting their food before me when I placed the order at 4:08 and it was marked ready at 4:46?? "The system is messed up!!" Says the manager. 5:40 - Manager: He's been waiting awhile so do his order first. (After an hour wait and filling other orders that came after mine??!!) 5:55 - Finally got order and completed my incarceration at Taco Bell!! I understand if you're understaffed but fulfill the orders in the order they are received!! If that means holding up the drive thru so be it!! I waited more in this Taco Bell for food than any sit down restaurant I've ever been to!! Avoid at all costs, this is the most mismanaged and dysfunctional "fast food" restaurant I've ever been to! A traffic circle would be a great improvement to where this restaurant is located!! Demolish now!! read more

Omg best Taco Bell I've tried ! Clean it has a 99 and the food was fresh and hot . Pretty good service and friendly . I drive here from Statesville nc read more

Weakkkk. Ugg order was wrong my bean burrito was a meat taco with cheese, no beans no sour cream as I ordered. . One tomato on my taco supreme, dumped ingredients on the nachos Belgrade, just not well done ... don't normally eat here but was looking for fast, we got fast and terrible... don't bother read more

Arriving late in Lake Norman, this was one of the few restaurants still open. The food was made properly, and even though the drive through line was long, they got through our ideas faster than at my local taco bell in NY. They were also generous with the condiments and staff was comparatively friendly. read more

i am so upset i ordered nachos and they gave me chips with melted cheese. the laziness is crazy. taco bell get you act together, you just lost a customer paid $16 for my order, i wouldn't pay $1 for this if i knew this is what i was going to get. what a joke read more

Taco Bell - ORDERED Nachos BellGrande AND THIS IS WHAT THEY GAVE ME - A takeout box contains tortilla chips with melted cheese, some chips are broken and scattered inside the box. - Fast Food Near Me - Cornelius, North Carolina

I don't leave reviews unless a place is great or terrible. This was terrible. The drive thru line took forever. We finally got to order and the cashier was extremely unprofessional. Got to the window, it was a different person because the girl couldn't handle the job. The guy that replaced her was argumentative out of nowhere. Both items I ordered were wrong. I've never had one single issue with Mooresville Taco Bell's. This place is trash. read more

The only reason I keep coming here is because it's convenient. My first time at this location I went through drive-thru, and the employee at the window catcalled a woman taking a walk while I was at the window. It made me feel very uncomfortable and I haven't done drive-thru since; now I just place my order to pick up inside. But quite often, and this just happened to me 5 minutes ago, my order isn't on the pickup counter and there's no one up front I can ask about it. When this happens, my bag has been on the drive-thru counter while there's an employee leaning up against the wall on their phone and they can't hear me. When they do finally notice me, they have an attitude. Food is okay, service sucks. read more

So what started this review is that I came to order food 15 mins before closing. I get that maybe annoying, but if you're hours are posted til 2 am, then maybe be ready to serve customers until 2AM! They said that they're grill was broken and couldn't grill anything which I do not believe, working in the industry myself, they turned it off, cleaned it up, and didn't want to do it all over again. That's your job whether they like it or not that's what you're getting paid for. Then when we went to check the bag to make sure our order was accurate because most of the time it's not, I was told that I had to leave and I was no allowed to check my back to confirm they got the order right before I drove home. Who doesn't do that? Especially a place like this. While i started to type this review aside from many other awful experiences her, once I was checking out the drive through and the employee was harassing me for my number, with my two little children in the back sear. When I responded can I just get my food he kept persisting and then finally handed my food to me and let me leave. Talk about embarrassing. We won't go here anymore. I'll go to the Huntersville one because this is just trash read more

Constantly not getting my order correct and the website itself won't let me send reviews Also this location likes to block off their drive thru. Had to cancel my order this week because read more

Luckily we weren't in a hurry today when we came for lunch. It appears that they were short staffed today. The manager was trying to make up the difference by doing the job of three people. She was doing a pretty good job. We were very patient because I would have hated to have been in her position. It took 13 minutes to get our food. Our orders were correct. Our food was good. The place was clean. They have a 99.0 sanitation grade! Other than the wait we have no complaints. read more

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This Taco Bell is always a 30-40 minute process. The food is hit or miss. Sometimes it's great, and then sometimes it's undercooked and and skimpy. Either way, you will be there for a hot minute. read more

Becareful when ordering they are bad to charge you for a more expensive drink !! My order is always $7.68 today it was over $8

This is quite possibly the slowest Taco Bell I have been to- and they can't get anyone's order correct. Understaffed? Maybe. Or it could be that they have two people working and a third "on her break" during the lunch rush. Is there anyone managing this place? read more

Ordered ahead on the mobile app for pick up through the drive thru and was told I had to come in for it. So I go inside and wait 10 more minutes and nothing. I ask again for my food and am told we are working on it. Meanwhile they are doing all the drive thru orders and ignoring me. HORRIBLE service!!! Do not go here!!! read more

I ordered a Crunchwrap through Uber eats and it was around an hour and a half ago when they told me no one was picking it up and that I had to get it at 12 am, I'm here trying to pick it up, they're doors are locked they will not answer the phone and now I'm 2 cars behind in a drive through waiting for a Crunchwrap that I ordered on Uber eats‍‍‍ never coming to this Taco Bell again and never using Uber eats again read more

I love this taco bell the food is always soooo good and the manager i think his name is sean or shawn is super nice and deserves a raise sometimes there is a wait but it is 100% worth it, thank you read more

I don't think anyone in this Taco Bell isn't doing their jobs, but I think they aren't set up for success by management. Seemed understaffed and encouraged to highly prioritize drive through orders, lost our ticket for 30 minutes due to some malfunction or another. Another customers order was stolen while we were there. Absolutely no hate, but definitely pack your patience. read more

Ate here Sunday night, had to take off work yesterday cuz I had food poisoning. Never again.

Every time I order from this Taco Bell, especially the Mexican pizza, the tortillas and/or shells taste like stale cardboard. Huntersville is much better and this one should just be shut down. I can't believe how bad it has gotten. read more

I'm not really sure what the issue is with this particular Taco Bell. I thought fast food was supposed to be fast.... We ordered our food using their app. We paid for it through the app as well. Please don't waste your time doing this. When we pulled up to the location there were 4 cars in line before the call box. This was at 7:15pm. It's now 7:43pm. We can't move because we have cars after us. We still have a truck in front of us waiting at the call box. Go to the McDonalds next door or the Wendy's across the street. But, be careful of the Wendy's as well. 1/2 the time you go there, their computers are down. They can't take an order or make a sandwich without them. read more

This taco bell takes pride in making their food as pristine and prime as can be. While the cooks are rather slow, I'm sure it has to do with the love and flavor they place in their food. The taco bell is also extremely clean! In glad to see employees taking their job so seriously. The bathrooms are also rather clean as well! I am very happy with my taco bell Cornelius experience. I feel that many people will appreciate this restaurant when needing a quick snack! read more

Taco Bell - Fast Food Near Me - Cornelius, North Carolina

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If I could leave 0 stars I could. They always find a way to mess up here but tonight was ridiculous. I put in a mobile order, wait in the drive thru behind just two cars which takes 30 minutes, then when I get up to tell them I was there to pick it up they said they needed at least 20 minutes because of DoorDash orders. 2 cars in the drive thru. Crazy. read more

Keep thinking it might improve but it doesn't. Worst Taco Bell ever. Everything is soggy. Not worth the calories. Wait is long. Found a bug in my food. read more

The line is always extremely long and moves very slow. I asked for no lettuce, tomato, and sour cream on my crunch wrap and it had all 3 ingredients on it. We got a cheesy chicken roll up and the sauce was all over the outside of the packing and the taco shell. We tried to get back on line to tell them about the mistakes but we waited 20 minutes for 1 car in front of us and decided it wasn't worth waiting. Every time we go to this Taco Bell it's always a disaster read more

Taco Bell - Cheesy Chicken Chipotle Melt - Fast Food Near Me - Cornelius, North Carolina

I keep trying to be generous but honestly I don't think anyone at this location can actually read an order and fulfill it. I have ordered from this location 4 times recently and 4 times my order has been absolutely ruined. I've called, I've responded on DoorDash and now trying this. Do not waste your time with such a completely lazy business. I am DONE!!! Simple things cost your owner TONS of $$$$$ but that's not the individuals problem as they wreck every meal. I don't drink sweet tea yet I ALWAYS get sweet tea. I ask for chicken, I get beef. I ask for Fire sauce and get none. This is amazing to me living in such a wealthy community yet I guess management AND ownership are making too much money and don't care. Goodbye! read more

We saw a 10 car line at the drive through so we decided to order inside. There were only 6 people in this place. After 45 minutes I decided to ask for a refund. Simply awful.I respect the fact places are short staffed, but there were 6 employees there that managed to do nothing but deliver to the drive through. Then it took me 10 minutes to get a refund. Whoever owns this place should put themselves in the corner. You have no idea how to run a business. read more

Amazing service, went yesterday with my friend and we were laughing in the drive thru window and he started laughing back, he was so funny and one of the best people I've had the chance of meeting in a long time, and as he said "chick fil a could never", y'all really hired an incredible person, I can't remember his name now because I lost the receipt but it started with a J and he deserves a raise :) read more

Their help is not to happy. Heard f..k several times while waiting on my order. Phone ran the entire time I was there. No I'm answer. They were not happy with who was calling. read more

The worst Taco Bell I have ever been to. They refused to give me my mobile order through the drive-through line. Then after going inside they would not see me at the counter and witnessed the manager making food with his mask under his chin. They finally came to the counter and proceeded to tell me that they we're understaffed and would start my order. This was 50 minutes after I submitted my mobile order. No apology, no food, no refund, nothing. Love the Bell never this location again. read more

If I could write this Taco Bell no stars I would in a heartbeat!!! I ordered a Crunchwrap supreme but was told I would have to wait 20 minutes because they didn't have beef prepared. I asked could I "substitute" & get chicken, as to not have to wait 20 minutes for ground beef that should've already been prepared! As she was ringing up my order for the substitution, she was charging me for the chicken as "extra" even though I asked to substitute it for the beef they were not able to supply! If they would have simply allowed to get chicken instead and not charge me because it was their fault they didn't have beef I would've eaten there but instead they have lost my business. I work in the restaurant industry and I understand the restrictions we are going through because of Covid but that was absolutely unacceptable. read more

I've heard great things about this taco bell but was proven wrong when i went tonight. Half my order was missing and i was the only one in the drive through so I don't really understand how that happens when you don't have any other customers but maybe door dash. I was also lied to and given a small and not a medium and when I asked about it I was told this was bigger than a medium. read more

Sometimes when I receive really poor service at a place, i think, "hey it must be a fluke, I'm sure if I was to go again, it wouldn't be THAT bad. It COULDN'T be that bad." And then... I go again. And once again, it's that bad. And then, (shame on me this time) I go again. And it's still that bad. And, Since I don't learn from my mistakes very well, I proceeded to return about 15 more times. And if each time isn't as bad as the prior occasion, it's EVEN WORSE. The only reason I could think of wanting to visit this Taco Bell location, is if you have no other ideas on how you need to kill 30 to 45 minutes for some reason before you're next responsibility is ready to tackle. If you are psychotic enough to still want to go here, I would 1,000% check my order thoroughly once it got handed to me, because if anything is incorrect, are you really wanting to get back in that drive-thru line and wait ANOTHER 45 minutes for them to correct it? I can tell you from personal experience, you're definitely not going to want to get back in that line, unless your life depends on it. Oh I guess I didn't mention, their dining area, is STILL closed for some reason. I am going to assume they are still pullin the ole "covid card" because if it isn't re-opened by now, it probably will never be open again. At least 70% of the times I've been foolish enough to return to this place, they have told me that they are out of one of the essential items to the Taco Bell experience. Last time I went, they were out of chicken. Chicken. Like, what? Anyways I digress. This reviews saddens my heart to a great degree because Taco Bell is by far, my favorite fast food restaurant. Or at least used to be.... read more

Other than missing food, arguing about it, and taking forever was decent food. Will stick to the lunch crew here. The dinner crew is horrible. read more

No stars the worst service I've ever had I pulled in the drive thru on two separate occasions and they pretended not to be open avoid this location read more

1 star is being a little generous for this Taco Bell. It always takes at least 30 minutes to get the food, and have only ever had my order correct once in the handful of times I've ordered from here. Unless getting Taco Bell depends on your life and you're unable to go to any other location in the Charlotte area, do not subject yourself to this place. read more

Why can't we give 0 stars on Yelp yet? I realize it's Taco Bell and you can't expect much but how hard is it to roll a burrito or NOT put lettuce on the order. This location puts the 'hell' in Taco Hell read more

Horrible experience... never asked for my order at the drive through, drove up and ignored at the window... after knocking on the window, was yelled at by the night shift manager. Asked for his name, he refused. Have been to this Taco Bell many times... will NEVER go there again. Following morning left a message to speak to the manager... never returned my call... I'm done. read more

This Taco Bell is a nightmare. Every time you drive through there's an issue: there's no chicken, there's no beef for 30 min, the window is down and you have to come in and stand in the line that's going out the door. It's always something. Tonight we sat in the drive through line for 10 minutes before ordering. I ordered 3 burritos with beef and was told it would be 30 min before they had any beef. WHY?? This is a TACO BELL. When my husband got mad and asked why, they yelled it's not their fault someone came through and ordered 40 tacos! Why do they consistently not have product, why is the line consistently long and slow, why do they run out meat for 30 min? Not only are the workers rude and terrible but this is clearly a management issue. I'll be calling corporate and complaining tomorrow. read more