I live in California, In May, 2023, I searched the internet for a contractor to install approx 604 SF ceramic tile in my daughter's home in Rathdrum, ID. I called several references, including Tactile for quotes and scheduled an appt., with Terry Cool to meet with my daughter there.
Terry came to her home and gave her a quote of $10,000 then changed to $13,000.
My daughter told him that she would think about it, however, as the tile would take 4-6 wks from manufacturer. They later canceled the order in Aug.
Her work hours are chaotic and with getting settled, she didn't call Terry back.
On Sept., 4th, he called and left a voicemail on my daughter's phone to meet.
She was at work & unable to respond.
My daughter later spoke with him and apologized for not getting back to him as she was at work & unable to do so. He literally screamed at her & told her that she wasn't the only one having to work & that he was not going to be scammed! She tried to reason with him as she didn't understand what he was furious about, but he continued to berate her and making many threats. She then received a scathing text complaining of the $30 it cost him and wanting his money back. He accused her of running a SCAM and threatened her of being in cahoots with networks and getting his last dollar so he had to cancel his account after 35 yrs in business. He accused her of being from California with all the scammers and that they will all burn in HELL for it!
He told her that she would suffer with a miserable tile job because she was cursed and had stolen from him!
Terry then told her to let him hear about how her nightmare goes as he wants to know all about it.
He also told her that he knows her son and he will remember him too!
This is totally untrue as he lied! He has never seen or met her son.
As her mother, I have made all the contacts for my daughter regarding her tile installation.
What kind of business does Terry Cool own, to talk and berate potential customers in this manner? He is total scum with an anger management problem and has no protocol or PR for treating others.
I obtained his information honestly through his own advertisement on Yelp.
My daughter only met Terry briefly and didn't deserve these threats!
BOYCOTT TERRY COOL AT TACTILE!
BTW: I understand that he is going to California scammers to visit his daughter!! Such irony. read more