I went there to get an estimate on making my two front seats heated…read more The price was reasonable to me. To make a long story short when they were done installing the heat in the seats I was pleasantly surprised. The final price was a lot cheaper than was quoted. I was really happy. The owners reason was that while everyone was raising prices she was lowering hers. It makes a lot of sense to do that because it will drive more customers to have work done. Maybe she will start a trend??? I certainly will send everyone I know there. They were very nice and did a great job on my seats. Will definitely have my work done there from here on out.

We had our Bronco seats upholstered with Katzkin which looked amazing! We took our RV there for a…read morecustom upholstery job on the 2 Captains chairs in the front and they look amazing! They gave us an estimate on the material and job completion and the job was completed as estimated. Justin and Jessica were very friendly and helpful from the first time we met through the installation and pickup. I highly recommend them for all your upholstery needs from Katzkin covers to custom work for all your needs including aircraft!

Stopped in here and got some candy for the wife and some beer for me before I went to a concert…read morehere in Lexington walk back over to the hotel we're staying at broken out some beers and some chicken sandwiches from Wendy's next-door to it and it was good times and enjoyed myself and this is a nice place it was clean no problems whatsoever girl at the counter was really nice to me for out of 5

If I were this business, I would have an employee do a routine check of their card readers on the…read morepumps. Day before yesterday I bought gas from this location and I noticed a bunch of high value fraud on my CC yesterday. Since skimmers have become a public nuisance and they target gas stations; it would be wise to do this. Go back. Check on the cameras. Check pumps daily. The pump I bought my gas from was the one nearest to the car wash on the outside (not closest to the gas station mart).

Quick place to fuel up when I'm running low. This location used to be a Shell Station. It has be…read morerenovated and rebranded.

I had a bizarre experience at the 4201 Saron Drive location. I got $44 worth of gas, and walked…read moreinside to get some Nyquil. The cashier was counting cigarette packs and I stood there about 3 minutes waiting on him to finish. It was $7.99 for the tiny bottle of Nyquil, but I needed it so I got it anyway. The cashier rang it up at almost $11. I said that was wrong, the price said $7.99. He mumbled something I couldn't understand and just looked at me. I motioned to walk back to the aisle with me, and he did, and I showed him the price. He mumbled some more. I told him to just give me the right price and I'd be good. We went back to the register--I expected him to credit me a couple of bucks. He reached me back my $10 and took the Nyquil and walked away. I stood there a minute, then motioned to the Nyquil. He mumbled something else that was obviously negative, something about "you wanted a refund." I said no, I just wanted a credit of a couple of bucks to get the advertised price. He said whatever it rings up to IS the price. I left and bought a bigger bottle of Nyquil at the Thorton's for less money, and had a much nicer cashier. It's not the buck or two... it's the attitude that drove me away. If your employees aren't empowered to make purchases right, you must not trust them very much, and if you don't trust them, you shouldn't have them working for you.

Great atmosphere in Lexington's renovated bus terminal comes with well crafted drinks from a super…read morefriendly and generous bar staff, fun and games and a promising southern pub kitchen at Old North in the GreyLine Station.

Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

They were good and quick, and despite having ample customers they got to my issue and resolved it…read moreright away. When I brought it back to check the tire pressure, they checked it without charging me. I love a mechanic that doesn't nickel and dime and is respectful. I will use them again for my next car problem.

Made an appointment for 3 and once I arrived I was told I never had an appointment. Then they…read morefinally figured it out that I did have one but told me they were so covered up that they couldn't do it for awhile... so what's the point of having appointments? Absolutely will not be back here!

I have been bringing my car here to be cleaned for 3 years. The owner cleans the car himself, takes…read morepride in his work and exhibits perfection from the results. Prices are lowest in town and quality of cleaning inside and out is superb. I will not take my car any where else. Cars are hand washed and hand waxed, and finished efficiently. I highly recommend them to everyone. Great customer service, where you are remembered and called by name. Also enjoy little poncho their chihuahua.

Road trip along the Bourbon Trail. As we were leaving the Buffalo Trace Distillery the tire light…read moreon the dashboard of our rental car came on. We googled closest tire repair shops and thankfully found this one. The guys there checked the pressure in all four tires and found a piece of plastic that was piercing one of them. They patched the tire at a very reasonable price and we were back on the road in no time. They were super nice and friendly and put our minds at ease that we could continue our trip and then head back home to Illinois - which we did - without further problems. They could have easily taken advantage of two women who aren't very knowledgeable about cars and screwed us around for hours or they could have charged a very high fee for their services. They did neither and we are grateful. While we waited for the repair we had a great conversation with the woman in the office who shared stories and pictures of the recent flood in KY. Truly wonderful, down to earth people at this place. I highly recommend this business.

Got a nail in my tire and was supposed to be on my way out of town. Came here and they got me in…read moreand out in 30 minutes, nice workers and fantastic service.