i came in around 3 pm to get my AC service, it was blowing warm air, to my surprise the lady says they have no mechanics that are certified to work on AC, the other day I stopped at another TA to get a DOT inspection done, and sure enough they dont have any mechanics that can do DOT inspections. Also, what is up with ll the reserved parking spots, its very sad when they have more reserved than non reserved, that is ridiculous. In another Ta ive stop at they charge you to park and they charge you again if only Reserved spots are available. It saddens me so much to see how they treat truck drivers, the TA was always my favorite truck stop, but not anymore. the Loves T/S is the one that really shows that the care for drivers, and I am happy to see that they are growing and opening a bunch more. read more

If you do not allow dogs into your establishment, it's required by law to have signs posted. However if it is a service dog, that is registered with papers of proof, There is not one thing that you can do about it unless it's an aggressive dog. The staff at this establishment were the most ignorant, rude persons that I have ever met in my life. like my 30 pound Tod , who is a corgi puppy, Was going to cause any more issues than wanting to greet everyone. If you want to start by making sure that your place is free of things that could be "offensive "or cause you customer loss, I would start with having a staff meeting and suggesting everyone should probably take a shower and change their clothes and probably clean the bathrooms and make sure there aren't drug deals going on in your parking lot anymore. Just a suggestion. read more

Second time Im having a VERY-VERY poor and unprofessional service with TA. 1st time was in California long time ago and 2nd time is here in Greencastle, PA. I came here Greencastle, PA, TA travel center 3/11/18 at 11:45 pm to do my oil change and while I was trying to find some parking spot I called Parts and Service. The lady who answered the call said "we CANNOT do the oil change now because I HAVE NO staff to do it at this moment please call a lil bit later, at 12:15 am, MAYBE somebody will show up !!!" This is a little bit strange right? But I called back in 35 minutes and the news were the same for me: NO TECHS on duty nobody showed up and we cannot change your oil now. Come back at 8 in the morning. God I have 4-5 available hours and I have to continue driving !!! Anyway... The other closest TA is in approx. 80 miles away from here and it's NOT on my way and I thought maybe I can wait and I kindly ask if I can use RESERVED parking to sleep so I can do my oil change in the morning because there were no available spots at free of charge parking area( btw there were tons of available reserved parking spots and at least I'm their customer trying to wait morning to do my oil change here ). The answer was "NO ! You have to come in and PAY for reserved parking. I have nothing else to do with oil change for now and I have nothing else to do with parking". I think when she said "you have to come in and pay" it meant that "we do have available reserved parking spots but you have pay". I was not rude, I didn't show bad attitude. It's just very disappointing. I'll try to find some place to sleep and will be back here in the morning. Hope somebody will show up to do the freaking oil change and will do it good. Thanks. read more

Absolutely disgusting hole in the ground This place used to have decent food but it has obviously changed hands of ownership or management as everything was like 20 year old jerky Haven't been here in awhile and I now know I will never come back Save you $$ and go anywhere else read more

Grilled cheese on a buffet???? Food is horrible and cold (I got the Buffet) I mean it just taste really bad so it must be the lowest quality available. All the employees look like they are on work release or they were just released. I don't recommend eating here unless you really have zero options. The lunch buffet was nearly $11 and for the 10 items they have it's hardly a buffet. Veggie soup- All broth. Little traces of corn and carrots. Did find one onion and two mushrooms in my bowl. Taste just like beef stock. Meatballs were ok. Looked like mystery meat. I'm sure they were processed. They were in a really runny BBQ I think. Baked Ziti was like tubes of rubber and dry. Tomato soup- Cold and taste like tomato sauce straight from a can. I gave two stars because this place was actually pretty clean. I was impressed with the standards of cleanliness they use! The best part of this meal was leaving.... ugh! read more

Horrible place!!! If you are a commercial driver they will charge you to even park on the premises and if you are a tourist, welcome to price gouging!!! read more

I stopped here today and ordered a omelet without the sausage gravy, well it came with it so I sent it back. Well what do you know instead of cooking a new one, they wiped off the sausage gravy and flipped it on the other side like I wasn't going to notice. Not eating here again because if they did this for something as simple as gravy, just imagine what else is being done. read more

On May 26,2018 we stopped at the Travel Center in Greencastle Pennsylvania. We placed our order and food was not what was ordered. The 2 orders of fries were not cooked and an order for a patty melt was not brought to the table. Instead was served a reuben sandwich. The waitress argued that the reuben was what was ordered. The cheese sandwich was so greasy and disgusting. She asked twice why I asked for mayonnaise. She brought 2 packets of mayonnaise and dropped them on table. When asked if my coffee was decafe she answered rudely it was decafe. The reuben sandwich caused my dinner guest to become sick for 2 days. I have been stopping at this TA for over 20 years. I have never felt more disrespect, very disappointed with the service and the poor quality of the food. Needless to say we did not finish the meals. We did not pay for meals since a manager said no charge. That was ok but will never stop there again. Sad day knowing I will never stop there again. The TA is not the same with constant changing of employees, management and over all of the TA. read more

Just wanted to grab breakfast and it quickly became a major ordeal. Every table that was not occupied was filled with dirty plates or had gunk on it. all the salt shakers and suger things had gunk on them. Had to steal a napkin and clean off a table by ourselves. Waited 10 minutes for someone to wait on us. Finally got drinks but no silverware. Nothing to stir the coffee with, asked the waitress for silverware, got one spoon but nothing else. Kept waiting for our food but waitress kept telling us it was coming. After 45 mins. we told the waitress we had to go soon could she please check on our food again. She came back and she tells us that the order was never put in and if we waited another 15 min it would be ready. This would make the wait over an hour for eggs. She admitted that all the times she was telling us our meal was coming she wasn't actually checking with the kitchen she was just telling us that. Bye Bye! Never will we return. read more