I was very disappointed with the lack of customer service provided by this nail salon. I arrived at 9:00 to get my nails done. At the time, there were only 2 nail technicians, one of which was the owner of the establishment. The owner had a great attitude and got to work quickly with another client. The other technician legit spent 45 min in the back area folding towels. When the owner asked him to assist me, the tech stated he would not bc he was heading to the gym. As small business owner myself, I was appalled at his response and lack of professionalism to his employer. If that had been me, I would have fired him on the spot. That type of bad behavior and attitude needs to be curbed immediately. If not it will spread like a cancer to other employees.
The owner had to call another tech to come in early to work on my nails. The tech that did my nails wasn't much better. I tried to start a conversation but was met with one worded answers. By 9:48am the place was packed.
Another customer approached my tech and asked what time they opened bc she had been told they opened at 10am. She was clearly annoyed at the lack of nail techs. My tech confirmed they opened at 10am. Im not sure if the tech was stoned or what bc the nail salon opened at 9:00am. When the client told him it was 9:48a, well before 10am, the nail tech just ignored her. The customer ended up leaving due to the lack of response.
The rest of the nail techs start arriving after 10am. You would think that bc there are customers waiting that they would quickly grab a customer and start working. Instead, they are stuffing their faces with Starbucks pastries at their workstations and arguing about a colleague that didn't receive a memo. Word to the wise a memo needs a paper trail; send an email or a text. Yelling in the middle of the salon, "I told her" is very unbecoming.
I ended up leaving the salon at 11:30am. Mind you I didn't get a mani or pedi. I simply got shellac on my nails and toes. They wasted 2 1/2 hours of my time on a job that should have taken 45 min at most. All in all, the techs here are very talented but due to their lack of professionalism, I will be taking my business elsewhere. read more