They get the award for customer service. I've gone to T-Mobile first, but they couldn't help me. It…read morewas pretty late and they were about to close when I made it to Verizon. Three of their employees were absolutely wonderful so helpful. I loved going there and I even hugged them after I left and returned a couple of days later to tell them thank you again and everything worked out.. thank thank you. Great job!

I had a very informative session after talking to Frank. It sounds like corporate is shirking their…read moreobligations, and the local employees have to pick up the slack, which is unfair to their staff. The store is very clean, and based on my chat with Frank I would say that they pick the cream of the crop. To the people that leave negative reviews, I suggest you consider that honest folks won't bend or break directives just because you want to have a hissy fit in the store. Try to be empathetic and understand that they have duties & families too.

Went in and left with 3 new iPhones. Dilon was awesome at helping me out and explaining…read moreeverything. He ordered me the phone I wanted because it wasn't in stock and got me setup with my wife and kid's new phones. He was super patient, calm and collective. All in all, it took about 90 minutes to get me all straightened out, but I'd do it again. I felt bad for Dilon at one point because a rude guy walked in and just kept walking around huffing and puffing like he wanted help. Dilon was polite and courteous to him and made him aware that he was the only one working. The guy didn't say anything and rudely walked out. Just to reiterate, Dilon did a great job at helping me and I will be going back to him for all my future phone needs.

Employees were very unhelpful, they make buying a new phone feel impossible. I would not go to…read morethis location unless you plan on buying a new device with cash.

Ask for Xiomara (Zee-oh-MAR-ah). As much as it is a pain to go to the store, make an appointment by…read morelogging into the app or calling this location and asking when Z is working. She seriously is such a good rep - she architected a phone upgrade/swap for new lines that saved my family $912 over a year of service and two new phones with more capacity. Awesome job Xiomara. Thank you. Tip- get an appt during the week. We were in and out in less than an hour.

1 Star -- Avoid This Location…read more Absolutely terrible customer service. I went to this AT&T Authorized Retailer to return an item I purchased directly from AT&T online, and they refused to accept the return. If a store is going to operate under the AT&T name as an authorized retailer, customers should be able to expect a reasonable level of support for AT&T purchases. Instead, the employees were unhelpful, poorly informed, and seemed more interested in telling me what they couldn't do than finding a solution. The distinction between an "authorized retailer" and a corporate AT&T store may matter to AT&T internally, but customers shouldn't have to navigate that distinction after making a purchase from AT&T. Poorly trained employees, terrible customer service, and no sense of responsibility for the brand they represent. Save yourself the frustration and go to a corporate AT&T store instead.

Quick and easy when you need a quick fix for your phone. They are super knowledgable and get the…read morejob done fairly quickly. Due to having boys that are not so easy with their phones this place is a lifesaver! The prices are very competitive. Parking can be tough as it is located in the Kroger shopping center.

Quick and easy, parking right in front of store can be a pain for they are right next to a subway…read more Pricing competitive. Nice young man helped me today. Will follow up after work is complete. They repair cell phones.

If you want to deal with T Mobile reps that are courteous, greet you with a smile and fix your…read moreissues without giving you an attitude, this is the store for you!!!! Thank you Zay and Brandon!!!!

Been dealing with there deceptive promos for 3 months.They say if I pay off my phone from Xfinity…read morethey'll reimburse me the payoff.I did that and then tell me they need a pdf from Xfinity that they don't give.They told me at store after the fact that Xfinity doesn't give pdf's.If I knew that I wouldn't have switched.I've given them contract copies and payoff copies,but they keep giving excuses.I'm now going to consumer advocates on tv stations to make this public so people can beware of these deceiving tactics

This my 4th phone that we fix with We Fix IPhones. My family…read moreand I are so happy with the services that they provide. They are transparent and they come to you. I'll be contact with you for another phone so you can fix. Thank you for the GREAT service you provide and coming out to my job today!

I used this company back in 2020 and he was vert quick came out and fixed my iPhone SX front…read morescreen. So i did not hesitate to call him again for the back glass of my iPhone 13 pro Well Tom came over and sat in his van and fixed my iPhone 13 pro or at least I thought so. I came inside and not 10 minutes later my front screen was popping off of the phone. I messaged and told him about this, and he responded back with telling me that because they had to remove the clips to remove the back the front clips might be lose well it was more than that the LCD screen was off and on even when it was just sitting there on the table. I messaged again that morning asking if someone could come and look at my phone because I cannot send him a screenshot of the damage obviously and he blew me off for about a week. Finally, he had someone named Ian come out to look at the front screen and Ian told me that the clips on the front were,gone so I got my iPhone 13 pro fixed the back glass was broken on it nut nothing was wrong with the front of the glass at all. After booking an appointment someone who has an issue with their work you are no longer important because they won't come back and fix it unless they charge you again and again they don't even give you a discount I learned a lesson to never do business with someone who is not apple certified yeah he charges 100 dollars to fix your phone however it takes him all of 3 minutes to do it and it'll be broken again in less than a month so if you just bite the bullet and go to an apple certified place and pay maybe 200 your phone will still be eligible for trade in and it won't break permanently in a money or less i mean if you want to throw the phone away let him fix it or if you think because someone knows something you don't you can watch a YouTube video and learn how to do it just as easily and not give your money to this greedy man he is hands down a crook i promise you the biggest crook!!! Your response to my post about your company shows right there that you truly are a piece of shit I mean most businesses ask the person how they could've made their experience better bot not you. You already know you are a piece of work and you'll just about do whatever you have to do to get a sale and if someone has an issue with your work you are 'too busy' to come back and look at the work you did but if they have something else their wanting to pay for you'll be right there. It's all good I have seen your type before you wont make it long in life. You;ll end up dying early of something like a heart attack or something bless your heart.

AT&T Store on HWY 92 in Woodstock. Long wait tie for service. Had to sit for over 30 minutes…read more Wanted to purchase a smartwatch, but staff did not seem interested. Took myself and my money (cash) elsewhere. No stars !!!

So I was trying to pay a bill for an account in my husbands name. He is deceased but I'm the…read moreadministrator and she wouldn't let me sine it wasn't in my name. Flat Out called me a thief . She just wanted me to open another account. I left In tears after being humiliated and berated by the manager. when I showed her the paperwork she threatened to call the police. I spoke to the police that evening and was told I was in the right yet they are not required to do business with me. All I wanted was an apology saying she was wrong. The manger here is not a manager!! She is rude and not Customer orientated! I have been with at&t for many years maybe it's time to Change.

Bought a 'certified' iPhone 12 for an overinflated price of $395.99. I complained that battery…read morecapacity is only 71% not 80%. Certified is suppose to mean that phone is completely inspected and free of flaws. Apple informs me the phone battery is degraded. Talked to store and they would not replace the battery unless I paid more money. They gave me the bargain price of $89 which is the same as Apple charges. Phone does not hold charge well even with limited use.

Everyone in here is so friendly and they always happy to help you with anything…read more I highly recommend!

Stopped by the Verizon store today and had a great experience. The staff was not only kind and…read moreprofessional, but they were also amazing at multitasking. Even though the store was fairly busy, they made sure everyone was taken care of without making it feel rushed. Thank you to the team for making everything so easy!

Terrible customer service ,closed at 7 and was way before closing and she said "we closing im on my…read morelunch break "wouldn't advice this store it's a scam