Brandon provided excellent customer service. He is knowledgeable, kind, patient and knows exactly…read morewhat he's doing. It was a pleasure purchasing a new phone from him and having him set it up. Highly recommend this store.

Needed some help hooking energy data collection equipment to the cloud, since there was no…read moreavailable internet connection at the customers site. Bryon was able to suggest and quickly get me set up with a Verizon Gateway. He was also very courteous and polite.

I went to the store to get help with my phone and passwords etc and the employee there a guy was…read moreunbelievably helpful and fixed everything for me. This was the 2nd time he has fixed everything for me. This store is amazing

I was thinking about upgrading my iPhone 8 to a 15; the young woman who served me (I heard she has…read moresince moved over to the Western Hills store ;-) was very helpful and patient...

Don't give up on going into a Verizon Store! The store located at 3517 Columbia Parkway is…read morefantastic! I have been to several stores in the past - but this is by far the best I have experienced. The customer service is excellent. No pressured sales and good information about the phones, accessories and plans. I followed up on a referral to this location and found it to be very clean with everyone wearing a mask and using safety protocols. I worked with was Kylyn - really knows his product, is polite and efficient! The Store Manager for this location is Corey who has also received positive feedback. Thank you Verizon for a store that supports the customers!!!

We last minute decided to follow through and start a phone plan instead of month to month. There…read morewere only 2 other customers, and we were helped immediately. He wasn't knowledgeable about everything, but he asked his superior for help with each step. While we waited for things to process, they were very nice. It seemed strange that it was so empty, but I didn't mind. Overall, I've definitely had worse customer service experiences at other Verizon store.

I went in with an issue on my phone. I was immediately greeted and taken care of. Truly appreciate…read morenot only having the issue with my phone solved, but the professional way I was treated. Answering my questions and showing me what to do if it happens again. Great job Russel Cellular.

Let me first state that this review is in regard to the cellular phone store at 1187 W. Eads…read moreParkway at Florence Dr., Lawrenceburg,Indiana. This store currently has a Verizon sign over the entrance. I went to this store thinking it was an ATT store and I wrote a review thinking that it was an ATT store. Now, I am not certain who owns it, but I can recommend it based on the excellent service I received!!!! AND..here is what happened. I bought a Samsung Galaxy S23 Ultra on line and when it arrived, it came without a manual. I watched a video on line as to how to transfer my data from my Iphone to the Samsung using Samsung's "Smart Switch", which I then attempted to utilize (dumb move on my part!) in order to transfer my iphone apps and data to my Samung...and ended up with a LOCKED cell phone that was now essentially a paper weight!!! My wife recommended what she thought was an ATT store at this location, as she had heard good things about it. So I took my LOCKED Samsung to them and asked for help. I had been to two places in Northern Kentucky who told me there was nothing that could be done. Well the gentleman "Edward" (Eddie) at the "Russell Cellular" or Verizon store 1187 W. Eads Parkway said, "No problem, I think we can get it unlocked AND transfer most of your data and apps." I was flabergasted! Here was a guy who said he could unlock my Samsung Paperweight And transfer most of my data and apps!! And behold, 3 hours and 5 minutes later I had an unlocked, quite useable Samsung Galaxy S23 Ultra with the majority of my apps and data on it!!! I was overjoyed!!! EDWARD didnt know me from Adam and was under NO obligation to help me since I did not buy my phone from his store!! He was polite, quite knowledgeable and seemed very eager to serve customers!! His coworker Ron was also as hospitable as could be! Will I go back? You bet your boots I'll go back! In a world where customer service is usually by phone with someone you can barely understand, this experience not only refreshing, but pleasant and just plain GOOD BUSINESS!!! Thanks again Eddie!!! I have NEVER been treated this well and so efficiently in any cell phone store anywhere. If YOU need a cell phone, or help with one, GO HERE FIRST!!!