Ms Alexis Vasquez and the crew in this location are amazing but Alexis is the best she is always helping me out with all my phone upgrades and helping out when I have an issue. read more

T-Mobile - The crew - Mobile Phones Near Me - Valencia, California

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There were 2 workers I came in and I had 1 person ahead of me. 1worker was with 3 customers for over 45 min. The other worker, took the person ahead of me and then disappeared. I waited for 45 min. All I wanted to do was turn in a trade in phone. I will NEVER go to this place again. There is more to story but in a nutshell the worker working with 3 customers, kept offering them promotions then saying sorry I can't, WHAT A Waste of time. I had to leave for reservations I had read more

The T-Mobile in Valencia mall has the most terrible customer service. We came here twice within two weeks and both times, we had to wait an hour to 1 1/2 hrs. Two employees that take a long time with each clients and do not even acknowledge and apologize to those that are waiting for ever. We will never come to this location again. Corporate needs to assess the customer level at this location and make necessary changes because this is ridicules. There is an absence of customer service in this location because there are not enough of employees. read more

T-Mobile - T-Mobile with bad customer service. - Mobile Phones Near Me - Valencia, California

Seeking info for a new mobile provider, and after hearing nothing but good things from our eldest son concerning his T-Mobile coverage, T-Mobile was a definite must inquiry visit. We experienced no wait time as we stepped into this mall location, then making our inquiries. One of the iPhone 13s; 13, 13 Pro or 13 Pro Max will be on the table. But waiting for the iPhone 14 to drop soon could give me an even better deal on the 13 we were informed. We're becoming more and more dissatisfied with our current provider AT&T. Very helpful staff during our visit here. read more

Liz & Uriel are fantastic, helpful and patient. They both went above and beyond. Great job! read more

I was here yesterday to purchase a prepaid on-going promo.Before coming here ,I was rudely treated by other Tmo Branches nearby(just because I was inquiring about prepaid).The associates here are very professional and surely will give a good customer service(regardless prepaid or postpaid).I just learned it is a corporate branch not a franchise owned by rude dealers.Anyways,I am very pleased with the person who helped me,Andre.He was knowledgeable and won't force you to get into another plan or purchase something you don't need.I have referred many of my friends here.So far it's all positive feedbacks.Shout out to their manager Harold! Keep up the good work read more

T-Mobile - Oneplus unit on display in the store - Mobile Phones Near Me - Valencia, California

I signed for a deal and I didn't get half that they offered me, I went to this store and the guys was extremely rude, it was uncomfortable and I wish I never changed my carrier read more

Horrible experience. I have been with T-Mobile for years and never experienced what I did today. First there was a wait-list because they apparently was short staffed. Then I was told to go shopping or something and that they would contact me after 45 minutes. They didn't. When I walked back in the building, I saw that they had taken people before me, and one of the guys said, 'YOUR NEXT!". The when my turn came...again...the guy told me that he didn't know how to do retail. Then the Sr. Chris person took me, saw that I was Prepaid and treated me like a 2nd class citizen. I picked out a phone (he never asked what my budget was), then what I selected, 'wasn't in stock' or 'we can look for it in the back'...but instead he brought me a ton of phone protectors (cases). The the Non-Retail Doing Staff was with a lady, and asked an insurance question, Sr. Chris expert leaves me, to go assist the other staff and the lady with the insurance issue. I am just sitting there...needing a phone upgrade. That's all I needed. I left because I don't do non-productive days and I had already wasted nearly 2.5 hours dealing with these people. Needless to say, I am very happy with AT&T. They provided great service. Thanks T-Mobile! read more

I've been a T-Mobile customer for over 25yrs. I've never had an experience like the one I had earlier today. My wife was having an issue with her Zfold3 (a black line in the middle of the phone where it folds). So i went here about a week ago to see if I can have a replacement phone since I have the insurance for it anyway. The rep took the phone to the back and asked her manager what to do and her manager told her that they can't process the claim coz the phone is "damaged." The phone was not damaged but defective. So I went the other route and called customer service to see what else can be done. Afters a long conversation with the rep and questions, they determined that it was a defect and they will ship me a replacement. As soon as I got the text that my phone is ready to be picked up, I went straight to the same tmobile branch but the manager was actually on the sales floor and refusing to give me my phone. So I decided to leave and call the customer service again and told them what happened and asked them to cancel my insurance claim and reprocess it but ship it in my house. I don't recommend anyone to go to this branch. The manager doesn't have a good management ethic. read more

1 star is too much! My husband, my 4 year old and myself walked in. There were about 4 males chatting. There were no customers. The moment we walked in I felt judged and discriminated! I felt uneasy and the vibe was horrible. A white guy approached us I didn't get his name, but he was blonde. He asked what we were looking for and we explained. He had the most sarcastic and condescending tone. He obviously didn't want to help us! I have been in business with T-Mobile for 8+ years. This is the first time this happens! read more

My fiance came in for a new phone on 1/6/2022. He was told he would get an appointment in approximately an hour. He received a message to come in. He waited patiently as the women in front completed her task. Other people arrived that she greeted & flagged through, all the while leaving him standing there. after being ignored he decided to just leave. So sad read more

Do not trust a single person in the store. I went in to buy a new phone because I lost mine. The rep advised me to buy the phone from apple because it would be a little cheaper. So I did. I just called T-Mobile to discuss my bill and was informed that had I bought the phone from T-Mobile to discuss my bill. The rep on the phone was named Hector. He was very nice and helpful but he did inform me that I missed out on a $150 credit. Had I bought the phone from T-Mobile and traded in an older phone that I have, I would have received a $150 trade in credit. So I asked him to give me that credit. He was limited to a $40 credit so I asked to speak with a supervisor. Les D is her name and she is beyond rude and has no business working in customer care. Aside from continually speaking over me, she called me a liar multiple times. Clearly T-Mobile does not take responsibility for their staff and feel that it's ok to insult their PAYING CUSTOMERS!!! At the end I took the $40 credit as it was clear that I wouldn't get anything else. I will be switching carriers asap. I was planning to leave T-Mobile anyways as their service quality is garbage. I urge T-Mobile to listen to the call that we just had and fire this rude person. And just in case they do listen and then respond I will stay completely transparent and say that yes I did tell her to go F herself at the end. That is the minimum that she deserves. She should be in the unemployment line. And so should the person that advices me not to buy through the store. Really how stupid does one need to be. A client comes in to buy your product and you send them away?!?! WTF?? Absolutely morons. read more

When I first purchased my phone I got offered to buy a plan where I get my screen protector replaced for free. I have used this service throughout the 2 years I've had this phone. Today I walk in and ask if I get it replaced and I'm told they're busy but they can take my number and to wait approximately 25 minutes. I walked around and came back to wait. I saw as they took 5 walk ins. After an hour passed I went to ask how much longer and they looked at me like they had no idea what I was talking about. I I let them know I hadn't received a message that it was my turn but that I saw they were taking walk ins. Within 5 minutes I was done. They either could have told me to wait instead of having me waste my time for an hour. read more

Robert was very helpful in assisting with a distressing issue with my phone! It was fixed fast and the entire staff were very friendly!

Great customer service! Robert was so attentive and kind. He made sure to pay attention to every customer that walked in. His manager was also kind and super helpful. We had a very pleasant experience today with Robert. read more

Great and friendly staff, really knowledgeable and attentive towards the customer. Answer all my questions I had, had the patience to repeat things over again when ask to as well. Robert was the guy who help me out real cool dude that knows his stuff. read more

We went because we got new phones and needed help activating them. We were told we'd have to wait 15 minutes, so we waited 20, and then we're told we'd have to wait another 30 minutes to an hour due to there being an internet outage. We were so upset that nobody was even trying anything for us. Then Jonathon (an employee) walked up and attempted and SUCCEEDED to activate our phone by himself WITHOUT ANY CONNECTION. Meanwhile, everyone else is doing absolutely nothing and are laughing and just standing around. This location is ALWAYS the worst, with the worst employees, but I can't even express to you, how amazing it was to see an employee go above and beyond trying to fix our problem. He even knew they have a reception blocker at their location and walked across the street to test it to see if our phones did in fact activate. This employee, after 2 years of working with the location is the FIRST employee I have encountered that is amazing. Can't even express this enough. The rest of the employees there are honestly jokes. read more

Terrible. After my phone started having problems I came in and asked if I could get a replacement given my insurance plan. I was told "You're not getting a replacement phone..." and that I should just buy a new phone. I went to another T-Mobile and they were able to give me a brand new phone via a warranty exchange swapping my broke phone at no cost... they even admitted that the other salesman probably just wanted to sell me a new phone! When I called and asked the first T-Mobile store about this I was told that the salesperson misunderstood... even if he did misunderstand that would have cost me $600!! They even hung up on me the first time I called, had to call back. I'm not saying all T-Mobiles are likes this, but the person I dealt with, John, was pretty off putting. read more

I could be any happier than I am this morning!! After spending hours with absolutely awesome knowledgeable men namely Shaun, Robert and Ishmael I could sing their praises all day long! After canceling direct Tv and phones and internet I will be saving literally thousands of dollars!! Just ask me to have the best scoop ever!!!! read more

Went in this store on Friday evening to see about switching service from another carrier and to buy an iPhone 6s. You could tell right off the bat that I was intruding. I wanted the refurbished version. T-mobile guy - "don't stock it" Me - "it can be ordered, right?" T-Mobile guy - "yes" Me - "can we do that then? I want to get the 4gb plan" T-Mobile guy - "you can't have an iPhone on a 4gb plan. You have to get unlimited for $75 a month" Me - "that is more than I pay Verizon now" T-Mobile guy - turns his back and returns to texting Don't waste your time here. Francis at the McBean store was so much nicer and helpful read more

I wanted to give credit where credit is due. I was coming in for a upgrade and also to get something done in our account, sales consultant Ryan was extremely helpful and very patient with helping us. Explained everything correctly and to detail so I can understand clearly. I don't know if other T-Mobile stores are like this but, I can see the customer service from this sales consultant was exceptional. I am a business owner as well and I can spot a super star team member when I see one. Thank you for the help Ryan. read more

I went in for a new phone (which I usually HATE doing) but Andre was SUPER helpful and patient with all of my questions! He wasn't pushy or trying to rush me. Good customer service is hard to come by these days, so I completely admire his positive attitude! Thanks Andre! read more

Although I won't be back to this location, I am thankful my issue was resolved by the district manager.

I got a new q7 phone and I was having trouble getting my pictures on my new one. This store was great they got me set up. I have all my pictures. Great service with a smile. We have been with T Mobil for more then 15 years. We switched from At&t. No dropped calls with T Mobil and always great service. read more

T-Mobile is not an honest business. About 3 months ago I switched service from AT$T to T-Mobile based on an ad promising $35 service for seniors. That plan no longer existed according to the rep, it was actually $55. I still signed up after the rep told me they would pay off my old phone and I could upgrade to a newer one. That's when the problems began. First the rep processed my paperwork wrong and I did not get my old phone paid off. Then it took a couple of Months for T-Mobile to figure out the problem was caused by the rep's incompetence. Now, I am told that, 3 months later that they will only give me a portion of the cost of my old phone. The bill has gone to collections and I have to now go back to the store to get the amount they will send me via text. Beware, question everything they tell, they only appear to be nice until they don't have to. read more

Excellent Service from Ricki. He helped me get a case and paired my watch. He was very outstanding.

Had a really strange issue occur with my phone where corporate gave me a refurbished phone still linked to someone else and i wasnt able tonuse the jump program. Associate manager here spent almost 2 hours researching the problem and trying to figure out exactly what was wrong and what to do, and called a bunch of different corporate customer service and business service lines to help me out. Eventually got it all solved. Would not have been able to do this on my own and really appreciate her persistence and drive to solve my problem with customer care. While I know she probably doesn't want to have to solve more problems like this, I do recommend this store because they will work to help you with your problems and with a great customer service attitude, too! read more

There are at least 4 T-Mobile stores in my area. I've been with them for over 15 years. The store that's in valencia mall. It Is the best customer service by far. Especially a gentleman named Andre. I hope that I spelt your name right. I've never had a bad experience there. read more

I went to tmobile yesterday. The staff name Tony is an awesome worker. He was very courteous & willing to help out.

Post your correct hours and install a voice message with your correct hours! PS, quit raising your prices. As soon as I get new screen protectors I'm canceling my P360, and when my phone is paid off in March, I'm going back to Verizon. The un carrier is more like the un customer service. Waste my fuc*'n time and money. PSS how's that cable TV service working out? read more

After leaving the Magic Mountain branch in disgust, I was totally surprised by the courteous service I received here. Mike and Cesar were able to process my exchange of a defective item quickly, and without the bad attitude you get at the Magic Mountain store. Thank you both for the excellent service! read more

I had t mobile for 16 years ..great company ..but in the past few years iv got to say iv notices a big downturn in this company..somehow t mobile allowed someone to sign on multiple devices to my account ,anyways ..I'm suffering from severe ptsd from the extreme cyber bullying and identity theft iv been experiencing..the best part is after 16 years of not being late on a bill is that I can't tell if it's t mobile that I'm speaking with or the ones cyber bullying me ..spoofing t mobiles servers..I have screen shots of the conversation and hard copies of the t mobile paper work stating all of what said above is true ..I go into a t mobile store and they direct me to use the same cyber bullyied t mobile line to make a complaint.. read more

I had very bad experience in Valencia Marketplace with a manager Luis Mendoza. Usually a manager have to help and solve the problem, but instead he was unprofessional, didn't tell true to the customer. I've been charge extra $20 upgrade support charge for buying a new phone which T-Mobile never charged me before. He was telling me that they charge additional fee all the time. I ask him if he can find any support charges previously in my account, he left for 10 minutes to look in my account and when he came back, he said that I bought 2 phones 4 years ago and I he can't look a history in my account because it's a long time ago. In my opinion, he found out that I bought a phone 4 years years ago, but couldn't find any additional support charges because there were none. He simply lied and argued with me about previous support changes even I bought 2 additional phones this year. Ive been a long time T-Mobile customer and ask him to credited back $20 plus tax but he didn't want to do anything. He didn't want to explain anything. I called to customer service and solve the problem, but I'll never come to this brunch again. I also bought my phones in Apple store, Best Buy ..and no one charge support charges instead T-Mobile store read more

WORST EXPERIENCE W/ ANY CUSTOMER SERVICE OF MY LIFE! Went in to get a new phone when mine broke. My 1st visit Ryan inspected my phone and assured me it was covered under my warranty and ordered me a new phone. I go today to pick up the new phone and Morgan will not accept the transaction. She was rude and accused me lying. No employee had any desire to resolve this issue and they refused to give me the managers contact info aside from her name. This whole store and it's staff are unprofessional, rude and a horrible representation of T-Mobile read more

This review is for Ryan, who took the time to help me with a complicated insurance issue and getting me some vital information that really helped me out. Thank you Ryan! read more

Manager by the name of Stacy is completely rude and not efficient at all had a couple of questions and could not answer any definitely driving the extra mile to go elsewhere and get better customer service. no wonder this place has no good reviews customer service is lacking read more

i had the best customer service at the T-Mobile in the Valencia Mall. i switched from AT&T to T-Mobile. I'm going to be savings almost $100 a month plus free Netflix!! This includes a new iPhone 11!! The customer service was the best ever! Harold the Manager and Cesar were exceptional. What a great team. i will highly recommend this store to all! read more

I love t mobile but i HATE this store! you go to ask questions and the sales guy is a complete idiot and doesn't know his left hand from his right! He tells me to just call T Mobile..I'm like aren't you T Mobile? Finally i had enough of wasting my time told him thanks for nothing and walked out! I'm now with AT&T. read more

BEWARE OF FAKE REVIEWS FOR THIS STORE! THEY WILL SCAM YOU FOR YOUR MONEY. BEWARE OF FRAUD. DO NOT PURCHASE A NEW PHONE. They only care about sales otherwise they would have to go out of business and close the store. The employees will take advantage of you. They will only try to sell you a phone and will not let you upgrade or do an exchange of your phone. BE VERY CAREFUL and READ THE FINE PRINT. Avoid the female employee Shlebi at all costs. She appears to be the manager, and allows the younger employees to do whatever it is that will produce cash flow. BEWARE OF FRAUD read more

Taylor is fantastic. We switched from AT&T to T-Mobile recently and I needed a new sim and to have my number ported over. Taylor took care of me and answered ALL of my questions. I was a little wary of the customer service switching from AT&T to T-Mobile, but if all their employees are like Taylor, I'll be staying with T-Mobile for a long time! read more