Garrett was so patient with us as we navigated through a complex problem on my dad's iPhone. He was…read moreable to solve the problem that the Apple techs couldn't. I highly recommend Garrett and I hope I'm spelling his name correctly bc he made our experience enjoyable!

This review is for sales specialist Liz at: Verizon Tacoma…read more4009 Tacoma Mall Blvd Suite A Tacoma, WA 9840 Liz was incredible. She started by explaining that she would be asking questions and her thought process behind asking them. Immediately, I felt as though my experience would be tailored to my needs. And it was! Liz took the time to figure out what I liked about my existing product and services so that my upgrade would be easily integrated into my digital lifestyle. I love my new product and the service plan that Liz helped me find. Thank you, Liz! Customer since 2006.

4/25/2026 Things went pretty well. I knew what I wanted. I was greeted and allowed to view the…read moreiPhone I was going to purchase online. I like it. Good reviews in the phone. No help was needed even though I was approached as soon as I walked in and the gentleman was ready for the sale. No complaints I recommend this location arrive early before the afternoon rush. Time to upgrade.

You should rethink the idea of buying any apple products. If you do, you better not lose or get…read moreyour device stolen. Apple Support is the absolutely worst help I ever got in my entire life (over 50 years). Their technical support system totally supports the thieves who steal these devices, not the victim. "We can't help you recover your account, but we can reset your device and give you a fresh start" That would be great if I was the one who stole the device. I lost over 500 songs that I collected over the last 25 years. And the best they could do for all that money I gave them........."Sorry, there is nothing I can do". I should use them as an example and provide the same worthless, pointless, and waste your time kind of customer service.

Throughly irritated with this AT&T store and I had used their company for so long!! Went into…read moretransfer a prepaid to a postpaid account. They said we couldn't do anything in the store and to call 611. We got home, I called, they gave me the RUNAROUND and all 3 people I talked to said to go into the store!! Ugh so annoyed with their laziness at this store to help!

First the service sucks big time. These employees don't care about you to be honest. Most of them…read moredon't even want to be there. In May I went in and spoke to Mirracle. She was supposed to set us up with a new Samsung A37, a new Samsung A17 and a tablet. Get this, she said we qualified for 2 phones (which were 2 new lines because we had AT&T PrePaid and were going to have post paid service). She said they system crashed and she said we needed to come back. We told her we were going to come back the following week because of my husbands schedule. Mirracle (with 2 R's) said she would put the 2 phones (with 2 new lines/phone numbers) and the tablet aside with a note stating that they were to be held until the following Wednesday along with our phone numbers. When we got there Camron and David I believe were working. David refused to help us because we had spoken to Mirracle and he said he wouldn't get credit for it and actually walked away from us. He wasn't even friendly or anything. His eyes said it all. I could tell he didn't even want to be there. I told him I was upset and that he may need to de-escalate me when I heard his comments. He just glared at me. I run my own business, I would have fired him for that behavior if he treated any of my clients like that. Camron came over and I once again explained my situation. He said nothing was set aside in the back by Mirracle (like she said she would do). Mirracle did everything in my name and Camron said he couldn't and decided to use my husbands information. After a few minutes he came back and said we didn't qualify and unless we paid cash for everything he couldn't help us. That meant for 2 phones and a tablet. We walked out and went to TMobile and got 2 phones. Two weeks later AT&T took $295 out of my checking account for 2 phones, 2 phone lines, a tablet and phone line for the tablet. I was told I didn't qualify and was charged for 3 phone lines, 2 phones and a tablet. I called AT&T and asked why I was charged $295 and they said it was for 3 phone lines, 2 phones and a tablet. My blood was boiling. Now I'm dealing with 611. They refunded me $227 because I had my original line. It was $60 plus taxes and I was charged $68. This was June 12th. Now today June 17th I got another bill this time for the $227 that they now said is past due. We walked out of AT&T we went to TMobile to get 2 new phones. I called the AT&T Customer Service number to talk to them. This girl named Michelle kept telling me that $227 is past due. I asked for what - and get this she said 3 phone lines, 2 phones and a tablet (that I never got). I had to explain everything again over 1 hour on the phone I kept telling her I only have 1 prepaid phone that I bought last October at Walmart. I kept telling her that the $295 was taken out of my bank account about AT&T and I said I would pay $60 plus tax for the post account. She said I owed the $227 and she didn't show a $68 payment. I had to explain over and over that I was reimbursed $227 because I paid the $68. I told her to take $295 minus $68 and asked her what amount was left she said $227 and she had the nerve to tell me that I don't know how AT&T works. I told her she needs to learn how the banks work and told her too much money (taxes were taken out because I was charged for 2 lines and wasn't credited the right amount). After arguing wover and over with her because she didn't didn't understand what I meant when I told her that my bank account shows payments that are taken out I told her to cancel my account over and over because she kept trying to upsell their internet and phones. I got upset and finally told her not so nicely that I canceled Directv because they were too expensive (I get the same with YouTube TV for $100 a month less) and there's no way in hell, that I would ever use AT&T ever again and I did tell her that I would tell everybody. This female had the nerve to tell me that I still owe $227. I told her there's no way in hell that I'm paying $227 for a prepaid phone that I purchased at Walmart and hung up on the stupid female. Never use AT&T or go to this specific store on 38th St!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had a T-Mobile store I went to that was in another part of town but alas that location closed for…read moregood. So I was trying to find another one and as it turned out this particular location came up and was actually way closer to my house. I haven't had to go here for too many reasons but the couple of times I did my questions and needs were met quite nicely. They helped get a new phone set up for me which I always struggle in doing when I get an upgrade to basic (and embarrassing for me after how simple of a fix it was) troubleshooting with minor tech questions. I have to say the T-Mobile stores I have gone to in quite a few years now have done well with situations like mine. I remember way back when they wouldn't help you and you had to call a hotline to get help which was a lengthy call. I can't feel sorry for the store locations that did that to me are also no longer open. Maybe there's a very good reason why. But the one I previously went to in Tacoma didn't have those old issues of the past.

they put the system in and continue to work through my issues with no questions and prompt seevinceread more

Was basically kicked out of the store 45 minutes before closing time (by the MANAGER). The manager…read morestood there for 10 minutes not helping anyone that was coming in and he had a very bad attitude.

I came here back in 2021 for a phone upgrade before an Army mobilization…read more I was told if I switched from Sprint to T Mobile I would get a free upgrade to the S21. That sounded like a pretty good deal so I brought my bf in to do the same. The process was annoying. The sales rep had to call 3 different T-Mobile customer service reps because none of them could understand the deal or how to give it to me, even though it was advertised and offered to me. Well it turns out, they never applied the deal. Everytime I've called to ask about shy I'm getting charged $13 a month for the "free" cellphone I get the run around. I was painstakingly explained how the credits they gave me would even out my payments too make it free. To that I say, what credits? I'm still paying $13 extra a month. When do the credits come in? Am I getting a full refund when I finish making the payments? I should have checked what they were billing me earlier, yeah I get that. But I was busy working and made the mistake of trusting the company to keep its word. Never again. I am switching as soon as this payment plan ends.

I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!