Bad service, my mom went to make a payment today.
They discriminate her because she doesnt speak English. Is not the first time they do it. She had to wait over an hour last time. She had to pick up kids from bus stop she had to leave today couldnt wait and hour again to make a payment, specially after rude/discrimination employee treatment.
The girl that was there was just plain rude to her they skipped her because she doesnt speak English, all she had to do was give her the phone number. She understands basic English, maybe if they listen and have a good customer service they would be more understanding. Totally don't recommend the location, we have been clients of tmobile over 15+ yrs and never had a bad experience until we went to that location. Totally overthinking our relationship with Tmobile now.
*Location on Sugarland 59& Grandparkway by HEB* read more