Warning! Deceptive Practices!
My mom recently visited this T-Mobile location looking for a lower monthly phone bill for her and my dad. She was offered what seemed like a great deal--$90 per month--with the added bonus of two new phones. She was told she could swap out her current phone and only pay taxes on the second phone. Based on this information, she decided to switch from Verizon to T-Mobile.
However, the next day, she discovered that the promised price was not accurate. Her actual bill was going to be significantly higher than what she was paying with Verizon. Concerned, she returned to the store to clarify the discrepancy. The sales consultant admitted, "Oops, I gave you the wrong price." Unfortunately, by that point, the store had already taken her original phone, shipped it off, and left her with no way to return to Verizon with her original device.
She ultimately had to go back to Verizon, but retrieving her original phone from T-Mobile proved impossible--even though she returned the very next morning. The store claimed it was already in the warehouse and out of their control. As a result, she now has to pay $150 ($75 per device) to return the two T-Mobile phones. On top of that, since she couldn't recover her original phone, she had to purchase a new one through Verizon, increasing her overall costs even further. read more