I went in today for help with my iphone 11. I was immediately greeted by staff near the door and quickly offered help by Rick. My problem with email was due to my foolishly downloading a cleanup app. Rick was very helpful and resolved the issue quickly, explaining as he went through the steps. I felt like an idiot when I walked in, but Rick was gracious, professional and friendly. I very much appreciate his help. Rick is an asset to your business! read more

Warning! Deceptive Practices! My mom recently visited this T-Mobile location looking for a lower monthly phone bill for her and my dad. She was offered what seemed like a great deal--$90 per month--with the added bonus of two new phones. She was told she could swap out her current phone and only pay taxes on the second phone. Based on this information, she decided to switch from Verizon to T-Mobile. However, the next day, she discovered that the promised price was not accurate. Her actual bill was going to be significantly higher than what she was paying with Verizon. Concerned, she returned to the store to clarify the discrepancy. The sales consultant admitted, "Oops, I gave you the wrong price." Unfortunately, by that point, the store had already taken her original phone, shipped it off, and left her with no way to return to Verizon with her original device. She ultimately had to go back to Verizon, but retrieving her original phone from T-Mobile proved impossible--even though she returned the very next morning. The store claimed it was already in the warehouse and out of their control. As a result, she now has to pay $150 ($75 per device) to return the two T-Mobile phones. On top of that, since she couldn't recover her original phone, she had to purchase a new one through Verizon, increasing her overall costs even further. read more

Was greeted when I walked in. Spencer was so helpful! She answered all my questions, and got me set up quickly. Helped me pair my Apple Watch and phone. David was also helpful. Highly recommend. Never had a bad experience here. Everyone is so helpful and nice! read more

T-Mobile - Pairing my Apple Watch to my iPhone - Mobile Phones Near Me - Spring, Texas

Customer Service here is an embarrassment. I went in with my family to open/transfer service to T-Mobile. The salesperson was rude and "mouth offed" to me as I was looking at phones in front of my wife. After confronting him, he denied having said anything. I spoke to the store manager "David" and asked to finish the purchase, but he thought it was funny and then walked off. What has this world turn into, where a "salesperson" and "management" can freely treat customers this way. Zero accountability!!! Feel free to shop at this place if you want to be treated rudely!! read more

Maurice was the best help today at the Riley Fuzzel location. couldn't have asked for better service ! thank you Maurice

Well they deleted my review, the customer person was extremely rude when we tried returning the internet equipment. We had a trial and the service was terrible, so my mom had intended on returning it before the trial was over. My stepdad passed away suddenly, so my aunt went to return the equipment because my mom was extremely distraught. The lady was very rude. I will never be a T-Mobile customer again. read more