I have been a Verizon customer since the 90s (going back into local entities they snatched up into…read moretheir acquisitive gaping maw over time) since my first cell phone which had the cutting edge feature (and bug) at the time of being able to make a phone call on the go, and the business has never before tried hard to impress with their customer service since they consider themselves the corporate equivalent of a drug dealer and as Heylia "yaaas kween" James informed scumbag Nancy in season one of the fabulous teevee series Weeds: "drugs sell themselves, biscuit." So a recent experience here in this store with Otto really hit the reset button on my thoughts of Verizon. As we walked in the front door of the shop Otto was right there, called out a hullo, pulled out his Verizon worker e-pad, asked us why we were there, and started helping us immediately - no wait for service, in a prime location in The Woodlands next to the mall, and on a weekend. I did not know that kind of thing was possible these days. We had several things to do on a Verizon account, relating to my dad's recent death, so Otto offered a completely professional 'sorry about your loss' (which so many people seem incapable of doing correctly) after hearing why we were in there to make some changes and then started walking us through everything we needed to do before anything got signed in delicious virgin's blood on the devil's indecorous parchment and then we did the paperwork and such. Otto provided fantastic customer service by explaining things patiently, giving us all of the options to consider, making recommendations about what was necessary and what was not, and really just helping to get things done right there in the store. He went above and beyond by calling the customer service processing whatever number right there in the store with us standing there and getting it all done, rather than sending us home to figure it out on our own. When someone dies (especially when it is unexpectedly/sudden so they never had the opportunity to wind things up on their own terms as people that get a bad diagnosis and have months or years of planning to get things done their way with the appreciation that their end date is certain) there are a lot of things you need to do to notify institutions, close accounts, transfer things, attempt to use the Whataburger on Shepherd's drive-thru staff as your someone to talk to ("ma'am as I explained at the order box I am not ordering anything I just needed someone to talk to,") etc. Few businesses make the process easy, and many just try to increase your misery in every single possible way as if you did not already have enough problems from losing someone you were close with, the horrors (and surprise [!] expenses) of the American death industry's funereal process, and having to recognize your kids will never meet the person and will only ever hear stories about them. So the experience with Verizon was quite a surprise how smoothly it went in spite of all of that. Otto's excellent customer service was greatly appreciated to shepherd us through this aspect of estate related stuff that had to be done so I hope someone at Verizon gives him a gold star, he definitely earned it. If I was you and needed to visit a Verizon store somewhere in the Greater Houston-area I would go to this location and ask for Otto.

Very helpful sales associates. Erica got us taken care of, and we had her busy (with 2 upgrades, a…read moreline change, and a new device)! She made sure we got the best pricing/perks on our plan, and she got us qualified with the best device promotions. Zero wait, all questions answered. Extremely happy with our experience!

The mall location is just like calling their 611. Both are based on high pressure, and poor…read moreservice. It's just that one is in English. The other is in mumbles. My service is terrible. I pay for 2 5G lines, but both are not very reliable. Every time I call to get it fixed, they claim that my tower is out. Is it ever in? So I was told to turn off both phones and they would call me back. Looks like I have to call them back. It must be tea time in India. Is this service? Absolutely not!

My fave team is Obile. If you agree, join Team Obile with me…read more We came in here browsing when we were in The Woodlands as we did with every other store around here. We wanted to visit all of them and get a good nice day of shopping. That's her thing more than it is my thing. The employees were really friendly. She has been considering switching to T Mobile and this location didn't do them a disservice.

We want to install a new home theater at home and an wuaooo experience with Maurice…read more Amaizing my friend. Kind Friendly Outgoing The best thecnican Good gentleman!!!! Keep goingif you succeed we succeed

Came here for a new monitor and left with a new monitor. Our sales guy didn't catch his name, but…read moredid a great job and helping us out making recommendations even for our price point too. There are many options to choose from so having someone help you narrow it down pretty helpful. I like this location better than the spring location.

Pleasantly surprised! Didn't have an appointment. Was told it would take about 30 minutes to see…read morea technician, but it was only about ten minutes. Reshan was kind, helpful and fixed my problem right away.

So thankful for manager Joseph and his manager trainee, Bree for their help!! Highly recommend this…read morestore because of their expertise and customer service!! Definitely will be back because of how they handled and solved my Apple account phone situation.

Friendly & knowledgeable staff, beautiful store-of-the-future design, & wait time is not bad at…read moreall! Located near The Woodlands Mall and a perfect place to go for all AT&T needs including DIRECTV & UVERSE. It's right off highway 45 next to Target in the Pinecroft shopping center!

Don't sign up with AT&T. They stole $500 from me, because they said I set up my tablet incorrectly.read more

The best customer service I've had in a ATT store yet!! Hands down Mitch is amazing!! He listens…read moreand makes you feel comfortable. My issue was fixed and I even got a discount put on my account I didn't even know I had. Again Mitch is the best hands down! Great service

Don't sign up with AT&T. They stole $500 from me, because they said I set up my tablet incorrectly.read more

I busted the back of my iPhone 13 Pro. They were able to replace it in a couple hours. Super happy…read morewith them!

Horrible, traumatic experience. after hiring the Fix to replace my degraded battery they damaged my…read morefavial recognition and cound not FIX It . So they ordered a replacement phone which was used and had a degraded battery also and then wanted me to give them my old phone. when I said no, I was literally chased out of the store and the guy was shouting trying not to let me leave because he wanted my cell phone??? then they made me pay them $50 more to leave with my old phone. So I have now spent over $200 and I'm in a worse situation than before. plus it was a traumatic experience and I will file a formal complaint and take legal action. That was no way to treat a customer.

Don't sign up with AT&T. They are crooks. They will try to steal your money and you can't get a…read morehold of anyone.

Don't fall for AT&T's false advertisin. They made it sound like for only $158 you can have 4 new…read moreiPhones and 2 we're switching from Verizon and 4 months later and 3 visits to store plus 6 calls to AT&T and hours on the phone we've paid $1200 in monthly bills of connection fees, no one creating an invoice when we returned our phones by mail per instructions and received emails saying they were in good condition you are set to go we are still getting billed for no returns. I believe it's AT&T's unethical way of getting you to actually pay for the phones and getting people to switch they NEVER informed us of all the fees and they can delay credits for 3 months. RUN as fast as you can from this company!!

Dr. Cell Phone performed a replacement on a cracked screen for an Apple 5C for me on Saturday, 20…read moreMay 2016. We came back later on that afternoon and retrieved the phone only to have the screen seal fail a day later. Hey, sometimes the glue just fails for no ones fault. We returned to the store site and presented it for warranty coverage. They obliged with no questions asked and got the repair done the same day. I would recommend Dr. Cell Phone to anyone needing a new screen on their personal handheld devices. Ciao! Darrell

Julio did a fantastic job and saved my phone and for an amazing price! He accepts military discount…read moretoo and he was the best price out of 5 other phone repair places I called. I had a screen popping up and a bulging battery pushing it up. It took 30 mins to fix and he was able to save my screen.

I broke my screen for the first time last week. Thank goodness i have the insurance. Assurant…read moreinsirance took care of it all. Easily made appt with CPR. I went in and got immediate service. I waited for the repair. He did excellent work. Very professional and he worked quickly. Highly recommend if you break your phone.

I drop my phone off to get back screen replacement was told 3 hours and 5 hours later they can…read more"calibrate" my phone and also committed insurance fraud. I didn't realize my phone had a screen protector on the front and they informed me they would have to replace both even if it was not broke.