I have been a Verizon customer since the 90s (going back into local entities they snatched up into…read moretheir acquisitive gaping maw over time) since my first cell phone which had the cutting edge feature (and bug) at the time of being able to make a phone call on the go, and the business has never before tried hard to impress with their customer service since they consider themselves the corporate equivalent of a drug dealer and as Heylia "yaaas kween" James informed scumbag Nancy in season one of the fabulous teevee series Weeds: "drugs sell themselves, biscuit." So a recent experience here in this store with Otto really hit the reset button on my thoughts of Verizon. As we walked in the front door of the shop Otto was right there, called out a hullo, pulled out his Verizon worker e-pad, asked us why we were there, and started helping us immediately - no wait for service, in a prime location in The Woodlands next to the mall, and on a weekend. I did not know that kind of thing was possible these days. We had several things to do on a Verizon account, relating to my dad's recent death, so Otto offered a completely professional 'sorry about your loss' (which so many people seem incapable of doing correctly) after hearing why we were in there to make some changes and then started walking us through everything we needed to do before anything got signed in delicious virgin's blood on the devil's indecorous parchment and then we did the paperwork and such. Otto provided fantastic customer service by explaining things patiently, giving us all of the options to consider, making recommendations about what was necessary and what was not, and really just helping to get things done right there in the store. He went above and beyond by calling the customer service processing whatever number right there in the store with us standing there and getting it all done, rather than sending us home to figure it out on our own. When someone dies (especially when it is unexpectedly/sudden so they never had the opportunity to wind things up on their own terms as people that get a bad diagnosis and have months or years of planning to get things done their way with the appreciation that their end date is certain) there are a lot of things you need to do to notify institutions, close accounts, transfer things, attempt to use the Whataburger on Shepherd's drive-thru staff as your someone to talk to ("ma'am as I explained at the order box I am not ordering anything I just needed someone to talk to,") etc. Few businesses make the process easy, and many just try to increase your misery in every single possible way as if you did not already have enough problems from losing someone you were close with, the horrors (and surprise [!] expenses) of the American death industry's funereal process, and having to recognize your kids will never meet the person and will only ever hear stories about them. So the experience with Verizon was quite a surprise how smoothly it went in spite of all of that. Otto's excellent customer service was greatly appreciated to shepherd us through this aspect of estate related stuff that had to be done so I hope someone at Verizon gives him a gold star, he definitely earned it. If I was you and needed to visit a Verizon store somewhere in the Greater Houston-area I would go to this location and ask for Otto.

Very helpful sales associates. Erica got us taken care of, and we had her busy (with 2 upgrades, a…read moreline change, and a new device)! She made sure we got the best pricing/perks on our plan, and she got us qualified with the best device promotions. Zero wait, all questions answered. Extremely happy with our experience!

The mall location is just like calling their 611. Both are based on high pressure, and poor…read moreservice. It's just that one is in English. The other is in mumbles. My service is terrible. I pay for 2 5G lines, but both are not very reliable. Every time I call to get it fixed, they claim that my tower is out. Is it ever in? So I was told to turn off both phones and they would call me back. Looks like I have to call them back. It must be tea time in India. Is this service? Absolutely not!

My fave team is Obile. If you agree, join Team Obile with me…read more We came in here browsing when we were in The Woodlands as we did with every other store around here. We wanted to visit all of them and get a good nice day of shopping. That's her thing more than it is my thing. The employees were really friendly. She has been considering switching to T Mobile and this location didn't do them a disservice.

Came here for a new monitor and left with a new monitor. Our sales guy didn't catch his name, but…read moredid a great job and helping us out making recommendations even for our price point too. There are many options to choose from so having someone help you narrow it down pretty helpful. I like this location better than the spring location.

Best Buy is our go-to spot for electronics. We have been going to this location for over 10 years…read more Staff is always helpful and welcoming. They now have locker pickup, which was super convenient. I placed my order on the app and picked up same day. Took advantage of the Labor Day sales as well.

Pleasantly surprised! Didn't have an appointment. Was told it would take about 30 minutes to see…read morea technician, but it was only about ten minutes. Reshan was kind, helpful and fixed my problem right away.

My feelings are hurt after leaving the Apple store today. I had my mind set on purchasing an iPad…read moretoday but wasnt sure which one I wanted. I walk straight to the iPads to start browsing through the ones on the table, there was an associate (a super wrinkly older yt women) at the table with a customer. I didn't care that she didn't greet me until she ran to some customers that just walked in and asked them if they needed help?? So I feel what just happened and go go to another part of the store, still was not ever greeted by a single associate. So I decided to leave bc why would I buy from an establishment that doesn't know or care good customer service. But before I left I let the lady know how her going out her way to greet other made me feel. She apologized but I just had to make her aware of how she made me feel and left!...do better APPLE

Friendly & knowledgeable staff, beautiful store-of-the-future design, & wait time is not bad at…read moreall! Located near The Woodlands Mall and a perfect place to go for all AT&T needs including DIRECTV & UVERSE. It's right off highway 45 next to Target in the Pinecroft shopping center!

Don't sign up with AT&T. They stole $500 from me, because they said I set up my tablet incorrectly.read more

The best customer service I've had in a ATT store yet!! Hands down Mitch is amazing!! He listens…read moreand makes you feel comfortable. My issue was fixed and I even got a discount put on my account I didn't even know I had. Again Mitch is the best hands down! Great service

Don't sign up with AT&T. They stole $500 from me, because they said I set up my tablet incorrectly.read more

I busted the back of my iPhone 13 Pro. They were able to replace it in a couple hours. Super happy…read morewith them!

Horrible, traumatic experience. after hiring the Fix to replace my degraded battery they damaged my…read morefavial recognition and cound not FIX It . So they ordered a replacement phone which was used and had a degraded battery also and then wanted me to give them my old phone. when I said no, I was literally chased out of the store and the guy was shouting trying not to let me leave because he wanted my cell phone??? then they made me pay them $50 more to leave with my old phone. So I have now spent over $200 and I'm in a worse situation than before. plus it was a traumatic experience and I will file a formal complaint and take legal action. That was no way to treat a customer.

The story really starts in March of last year when AT&T got me to switch away from analog. If I…read morehadn't agreed to that the rest of the preceding nightmare may have never happened! AT&T told me they were switching all customers to digital and soon they would not be able to support analog. I have had the same phone number and have been loyal to AT&T for 40 years now. We started to have problems with our phones as soon as we switched to digital. On April 15th, we lost our internet (and our phones because they are now attached to our internet). We contacted AT&T. They sent out a technician. A few days later he arrived. He tried to solve the problem. Although at first he didn't know what it was. He had to call AT&T. During the entire process we have had to call AT&T many times, about 3 times per week This is a minimum of an hour and a half call. They put you on hold when you finally get in touch with someone, they are not able to help because they don't know what they are doing, then they put you on hold forever to try to find someone who actually knows something. After the first few calls I realized I did not have the time, patience, or energy to stay on hold forever while they tried to find the only person there who knows anything about phones. So I wound up paying my manager to wait on hold. The technician finally told me they cut our copper line because they were old and they were fazing those out. They 're switching everyone to fiber. However, fiber was not available in our area. They cut off our phones and internet without any notice, warning and with no back up plan in place. Businesses are heavily reliant on phones and internet. 60% of our business comes in through those 2 ways. The majority of our business is in catering. If we don't answer our phone, our client simply calls another restaurant who does answer their phone. In addition we have all our email orders and our tablet sales. Door Dash, Uber, Chow Now, Grub Hub, and Slice account for about $200- $300 a day in additional revenue that we were missing out on. Total time without internet 30 days x $200 per day = $ 6000 Finally, our technician came up with a solution. On April 25th, our utilities were out 11 days on the first part of this debacle. They were able to pull in a fiber line from a business across the street, route it through our above ground lines and bring it into the building finally bringing our phones and internet back. Without internet we can not batch our credit cards. All our credit card sales had to run "offline" without internet they do not preauthorize. It took 11 days to get our credit cards into the bank. 95% of guests pay with credit. So we were unable to get any money into the bank for 11 days during the first time. AT&T continued to charge us for the entire time that they turned off our service, creating a very stressful situation. It took them 11 days to be able to restore after much complaining and calling 3 times a week. But because the fiber came from across the street the bills had a different address. It was 17425 North Freeway. When we were finally able to batch, we found out $ 830.13 did not go through, because they did not authorize. But then, on July 8th We lost our fiber line attached to the business across the street that was providing us with internet and phones. Again, we call AT&T and this time we get a guy that was apathetic and didn't understand the urgency of the situation. He told us eventually they would have to dig 450 feet of fiber under the street, which could take weeks. So we waited, and we called. Finally, I went to Comcast. Comcast was able to provide us internet and phones.. We bought a cheap cell phone asked to get our main number (281)580-7797 forwarded to that phone so we could receive phone calls because our customers could get in touch with us. On July 31st we were finally able to batch our credit cards from the entire month of July. We went 3 and half weeks without internet. When we batched after 3.5 weeks (again we were offline and our transactions were not pre authorized) When we did finally batch $1501. 04 of credit cards did not go through. We went a whole month with hardly any money going into our bank account. We could not pay our rent, could not pay our staff, nor pay for groceries. Because all our transactions batched at once On July 31st some of our customers that dined with us during that month noticed on their statements that they did not dine with us on July 31st, so as of now, 2 of them have disputed their charges and the credit card company just simply took their money straight out of our bank account. We had to send emails to our landlord letting them know we could not pay rent and asking for a temporary rent discount or an extension. After we received internet and phones from Comcast we reached out to AT&T to ask them to port our phone number over to Comcast since AT&T was unwilling to provide phones or internet for us.

Don't sign up with AT&T. They are crooks. They will try to steal your money and you can't get a…read morehold of anyone.

Dr. Cell Phone performed a replacement on a cracked screen for an Apple 5C for me on Saturday, 20…read moreMay 2016. We came back later on that afternoon and retrieved the phone only to have the screen seal fail a day later. Hey, sometimes the glue just fails for no ones fault. We returned to the store site and presented it for warranty coverage. They obliged with no questions asked and got the repair done the same day. I would recommend Dr. Cell Phone to anyone needing a new screen on their personal handheld devices. Ciao! Darrell

Julio did a fantastic job and saved my phone and for an amazing price! He accepts military discount…read moretoo and he was the best price out of 5 other phone repair places I called. I had a screen popping up and a bulging battery pushing it up. It took 30 mins to fix and he was able to save my screen.

I broke my screen for the first time last week. Thank goodness i have the insurance. Assurant…read moreinsirance took care of it all. Easily made appt with CPR. I went in and got immediate service. I waited for the repair. He did excellent work. Very professional and he worked quickly. Highly recommend if you break your phone.

I drop my phone off to get back screen replacement was told 3 hours and 5 hours later they can…read more"calibrate" my phone and also committed insurance fraud. I didn't realize my phone had a screen protector on the front and they informed me they would have to replace both even if it was not broke.