I've noticed that folks are either for Apple products or they are for whatever the heck else is out…read morethere. I am a "for" guy. Started with an Apple 520e laptop... old school. 25 MHz and iOS 6. Loved it and it got me through Harvard in the 1990s. Nowadays I have an iPhone 16 Pro Max. I don't usually upgrade every year, but I did for a while. Superior products. Graphics wise, ease of use, and accessibility. I also have the iWatch Ultra, ear buds, and an iPad I use for work when I travel. All easily interfaces and interconnected products. I have bought, mainly, from the Apple Store in Hingham. Great service, always stocked, and organized extremely well. No negatives whatsoever.

Consistently the worst, rudest service at this location, especially from the woman that I think is…read morethe manager. I'm an Apple fan and I've used their products for decades but their in-store customer service is a far cry from what it used to be. They used to care, now there's an us vs. them vibe and they're just looking to get rid of you without helping. They'll quote you some insane repair price where you might as well get "the new model". Can't believe it's this bad now.

I have never had such wonderful service as I did with Ron at the Verizon Derby St shop. He was…read morefantastic! I have dealt with Apple, Best Buy and never received the quality of service that Ron provided. You need to know what an asset he the Verizon. Jacoby jumped in to help as Ron was helping multiple customers as was Jacoby but they worked a team and it showed by the again quality of care to customers. I live much closer to a Verizon store but will drive to Hingham because the service is superior to other stores and yes I have been to others previously but will only go to Hingham going forward! Please provide both Ron and Jacoby with a big thank you as they make Verizon so much better.

We had a great experience at this store. Jacokbe was amazing as was the manager. We switched over…read moreinternet, tv and cell phones. Got a good deal.

We switched Internet service from Xfinity to T-Mobile Internet in October 2024. We were promised a…read more$220 Visa gift card which was never received. Early January, my husband called and they said it was on its way. Unfortunately, my husband passed away a few days later. We never did receive the gift card. I called T-Mobile to find out what was going on and they told me I'm not authorized for them to help me. I tried to get online with T-Mobile but they want to verify that the person online is my husband by sending a text to his phone which has been disabled due to his death. I'm not sure if the $200 promotion is a scam since we should have gotten that back in October and never did. I'm switching carriers since T-Mobile is a rip-off.

Do not waist your time at this store, this store is a joke. I hope the owner can see this review…read more So I was there 2 days ego, they have two heavy set female working like a snail, super slow I think they smoke a lot weed or their body weight didn't allow them to moved fast. Anyways they couldn't help and old couple that was waiting for their help for more then 1 hour, so disappointed from this awful store. Never again

This isn't a Verizon store. Forget the huge sign out front that says Verizon. It's not a Verizon…read morestore. Forget the giant sign over the cash registers that says Verizon. It's not a Verizon store. How is this important? They lack access to the wider network of Verizon guarantees and products. And that's a problem that forced me to twice make two trips for the same item. That's four trips instead of two. Thinking I was dealing directly with Verizon, I purchased an insurance policy for my phone. The first time I tried to use it, they didn't have the part -- a screen cover for my new phone -- in stock and said the only other store they could call upon was in Marshfield, a very long way away in the suburban direction. They told me to come back in a few days. Huh? Thinking this was a fluke, I returned days later and got the new cover. And was happy with it.... BUT, the guarantee designed to make my life easier had already complicated it. A year later, I needed a new cover again. When they said they didn't have the part and that I'd have to come back in a few days, it was like entering a time warp. Twilight zone meets deja vu. Huh? Wut? The first time is an aberration, the second is business model. My phone isn't that old. The first time, in fact, my phone was only months old. The second time, just over a year old. It's BS to say (as they did) that they didn't have the parts because my phone is an "older" model. It's clear that they just don't have inventory. And because they're not part of the larger Verizon network, they can't send me to or draw from a store in Boston, which would have been much more convenient for me. Buyer beware. Don't shop here unless you don't need service. Make sure you're not in a hurry, either. The employees are exceedingly slow. There always seems to be a line, which is probably because 1) (some of them) don't know what they're doing; and 2) the store doesn't have basic inventory; and 3) they are exceedingly slow. Did I say slow? Last visit, I got the new kid. He stood at his monitor clicking and sighing and muttering all the while avoiding eye-contact with me. I was patient -- I figure it's his first ever job -- but after an exceedingly long time, a very long time, I finally asked if there was someone else who could help me. You know that expression "Three's the charm"? The first two guys had no clue. Third guy was the only guy who knew anything. So a lot of employees but not a lot of help. It probably explains the line. On the pro side, the third guy DOES know what he's doing. If you get him, you'll be fine -- except for the lack of inventory and the fact that even he said I'd have to come back another time to get a screen cover, just like the last time. Also on the pro side, the shop is clean and conveniently located (not too far off the highway) and has parking out front. Oh, and pet-friendly. See the dog in the pic!

Had very positive experience at this shop. Worked with Matt one day and then Joe the second day and…read morereceived exceptional service both days. Matt worked with us for well over an hour, and never complained with our numerous and elementary questions. He knows his stuff. Highly recommend this shop if you can be patient for your turn.