If I could give 0 stars I would...I was coordinating with my dad and another Tmobile store to add a line on my family's plan and trade-in/upgrade my phone (my dad lives out of state and owns the plan and I couldn't go with him to do this). When I explained the situation to the sales associate here, I was shamed for not being able to complete my transaction at the out of state store and told that I was hurting this stores commission. Despite me apologizing and explaining the odd situation the sales associates were extremely uncooperative and rude, interrupting me on multiple occasions and stating "that's not my job" when I asked for some basic understanding and kindness. I was talked down to and was told they were "unable" to complete the phone trade-in and activation. I left empty handed though it was clear they could have helped, just didn't want to since they were not going to make commission off of helping me. (I was the only person in the store and there were multiple t mobile associates not doing anything so it's not like I was keeping anyone from helping other customers). The kind folks at the Chippewa store down the street were extremely nice, so much more understanding, and were able to help me with no problem at all. DO NOT go to this store, just go down the street to the Chippewa location where you will actually be treated like a customer and not just a source of commission. read more