I went into the T-Mobile store on Madison Ave., Sacramento, CA and they were wonderful to me. The first young woman Justina showed me how to go in and set up my e-mail account, I truly don't know as I am technology challenged. I had foolishly forgotten my password so I went home thinking that I could go back in but it had timed me out for security reasons. So I called them back and spoke with Wonka who also was extremely helpful and then Edith finished off. They were, all three, extremely pleasant and efficient in helping me. Not only did they help me with my initial problem but with a couple of other problems, so strongest praises to these delightful young women. Thank you T-Mobile read more