The T-Mobil "Store" is actually inside Ruidoso True Value Hardware, one of the most…read morecustomer-focused, friendly, hospitable, helpful, well-stocked stores I have visited anywhere on the planet. I arrived at 8 AM opening on Saturday Morning with my old Apple iPhone 6S to change to a "new" iPhone 8. Four (4) staff and management leapt into action. They patiently attended to my ignorance, "Do you know your Apple ID?" and "Do you know your password?" No? Ok not a problem! Have a FREE cookie and we'll work through it! GREAT ATTITUDE!! I was so pleased I bought a scrub brush....but that's another review.

Worst service I have ever had. T Mobile doesn't even deserve 1 star! Got service November 27, 2022…read more Got phone and Internet service. Service did not work in our condos, so we paid the phone off through customer service on December 5, 2022 so that we could have it unlocked to change to a different provider. We returned phone and Internet on December 9, 2022, in the ruidoso store. The Ruidoso store said that customer service would have to refund us for the phone because we paid it off through customer service and not the store itself. Multiple attempts of contacting customer service and the ruidoso T-Mobile store, we are told that they see the phone has been returned to the warehouse on December 19, 2022, but we are denied our refund of the phone even though they see it was returned, paid for in full and returned to the factory. T-Mobile since December 9, 2022 has owed us $1054.15. They refuse to give us our refund. Customer service is crap and the Ruidoso store is worthless, they do nothing to help resolve this mess for us. T mobile is also sending us bills even though we canceled in the 14 day window and we were told we would not be billed and that we owe nothing. They keep sending us bills even though we have no account with TMobile anymore and it has been turned over to collections. Piece of shit business and workers, they do nothing to help customers and the manager Eric is always on PTO (paid time off). Completely disgusting, would never recommend anybody ever ever ever ever ever going there.

PVT is a definite asset to their service area. Office staff is helpful and knowledgeable. The…read moretechs are top notch!

Major Redflags with this business. Stay away if you are looking for residential internet service…read more Waaay overpriced internet for very little speed. You can get their internet speed half the price with unlimited 5G internet using phone hotspot. No caps. Also, they have no customer appreciation discounts for customers that have been with them for years. Their customer service is just terrible. They take days to answer you back. Their internet pricing is just outdated. Internet is cheap now. Stay away from this PVT business. You are better off going through your cell phone company. I get UNLIMITED 5G MOBILE HOTSPOT FOR $30 A MONTH. 300MB of speed and 60MB Upload. NO CAPS or slowdowns. I use over 200GB per month.

The worst customer service and they don't care Over charges…read moremystery fees billing errors Old school wires and boxes Run away and explore Verizon for internet and DIRECT TV for wireless cable Especially if you are military You will save money and have less headaches TDS is not worth it Run away and don't believe anything that you are told at TDS There office reminds me of a popup business at a swap meet TDS IS NOT WORTH THE STRESS Worst business practices in the industry Just waiting to join in on a Class action lawsuit next 1 star required for this review not deserving of any stars 5 clowns is a better representation of what I experienced

Over priced bad service. Representatives are very unprofessional., rude., over worked (long wait)read more

Great response time. Same day service. Very professional. Very affordable. Highly recommend.read more

Came to my house to give me a quote. Told me it would take 4 days worth of work and never followed…read moreup with a quote.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.