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    T-Mobile

    3.0 (2 reviews)
    Open • 9:00 am - 7:00 pm

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    1 year ago

    staff are amazing, so helpful and fun they made me laugh and i had a great time waiting for my help, i love this place!

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    4 years ago

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    T-Mobile

    T-Mobile

    3.0(2 reviews)
    1.5 mi

    The T-Mobil "Store" is actually inside Ruidoso True Value Hardware, one of the most…read morecustomer-focused, friendly, hospitable, helpful, well-stocked stores I have visited anywhere on the planet. I arrived at 8 AM opening on Saturday Morning with my old Apple iPhone 6S to change to a "new" iPhone 8. Four (4) staff and management leapt into action. They patiently attended to my ignorance, "Do you know your Apple ID?" and "Do you know your password?" No? Ok not a problem! Have a FREE cookie and we'll work through it! GREAT ATTITUDE!! I was so pleased I bought a scrub brush....but that's another review.

    Worst service I have ever had. T Mobile doesn't even deserve 1 star! Got service November 27, 2022…read more Got phone and Internet service. Service did not work in our condos, so we paid the phone off through customer service on December 5, 2022 so that we could have it unlocked to change to a different provider. We returned phone and Internet on December 9, 2022, in the ruidoso store. The Ruidoso store said that customer service would have to refund us for the phone because we paid it off through customer service and not the store itself. Multiple attempts of contacting customer service and the ruidoso T-Mobile store, we are told that they see the phone has been returned to the warehouse on December 19, 2022, but we are denied our refund of the phone even though they see it was returned, paid for in full and returned to the factory. T-Mobile since December 9, 2022 has owed us $1054.15. They refuse to give us our refund. Customer service is crap and the Ruidoso store is worthless, they do nothing to help resolve this mess for us. T mobile is also sending us bills even though we canceled in the 14 day window and we were told we would not be billed and that we owe nothing. They keep sending us bills even though we have no account with TMobile anymore and it has been turned over to collections. Piece of shit business and workers, they do nothing to help customers and the manager Eric is always on PTO (paid time off). Completely disgusting, would never recommend anybody ever ever ever ever ever going there.

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    T-Mobile - mobilephones - Updated October 2026

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