I've been a long-time Sprint/T-Mobile user (30 years!!!), but recently made the jump to AT&T--and…read moreI'm really glad I did. The switch was quick and painless, thanks to the team at the Commerce Way store. They had everything up and running within minutes, including porting my number and helping me transfer data to my new phone. Compared to other locations I've visited, this one is much calmer and more attentive. No long waits, no hassle. Michael helped me out, and he was fantastic--knowledgeable, approachable, and clearly experienced. If you're thinking about switching carriers or just need solid support, this store is a great bet.

Everything. The most unprofessional store. I have not heard great things about AT&T, but their…read moreprices were lower. I went in the store to check out prices. I said that I did not want to trade in my phone. They tried to sell me AT&T Internet. I kept saying that would not available where I live. They are the Comcast of cell phone companies. I was talked over and not listen to I went home to read more about AT&T only to find out some pretty horrendous stories. Google the store google the company and you'll see their business practices are horrible.

Recently went in to transfer over my service and a woman named Shanice helped me through the…read moreprocess. She was so helpful, polite and patient as we collected additional info from my prior carrier necessary to do the switch. I would absolutely recommend working with AT&T as their rates are far superior to Sprint. I'm literally spending 1/3 of the money for more service. My only suggestion is to avoid Saturday's as 3 people on staff seemed a little under staffed for the amount of customers.

If you are thinking of getting AT&T for service, let me save you the time and headache!!! DON'T!!!…read more Expensive, spotty service and customer service that is comparable to being kicked in the groin! Promise you find a different phone service!

I left the nearby (Samoset St.) T-Mobile location after being condescended to by the manager of the…read moreSamoset store for the last time (of several visits. I had literally spent 30+ hours there already and/or on the line with tech/service people. ie my patience was appropriately thin). Came in as a last ditch effort to this The Grove at Five T-Mobile location and met John and Lucas who literally saved the day. (I had literally been paying for TWO lines I wasn't using!) I now have working devices, no extra charges like before and I left feeling like I was treated kindly and without feeling utterly spent. Thank you John & Lucas and the Shops at Five T-Mobile store! I know where to come now for all my T-Mobile needs!

I have experienced no problem with T-Mobile customer service. Highly recommend! I use T-MOBILE for…read morephone and internet.

Gustavo is very knowledgeable and really explains the newest plans and phones well. What I liked…read morethe most about him and I hope I don't get him in trouble He is not not going to try to sell you anything you don't want. 5g is right for some people but not for others. The phones have come way down in price but you really need to ask if the phone your interested in will be compatible in 5g Cricket TMobile AT@,T they all have certain phones that arr supported by the Carrier. My choice was Samsung S20 FE On eBay for 430.00 a real descent phone

Great staff and great service! Ask for the Referral Credit. The lease to own payment plan is also…read morean option here through Progressive Leasing. Ok thanks!

Chris diagnosed my phone problem and fixed it with a different block. The service at this location…read moreis great and it is my go to place for phones.

Beware!!! Awful, awful, awful customer service... manager outright denied about them putting a…read morescreen protector on my Samsung Flip when it was purchased there. I watched them do at time of purchase with a fancy machine...Charlatans! Denied it even with a receipt that I have from the purchase. Now that their screen protector is cracking they say that Samsung put it on and not them and that I can't remove the screen protector without breaking the screen. Someone screwed up at time of purchase and now they're trying to cover their behinds. How stupid. I am sure that I am not the only one that they did this to. They owe me a new Samsung Flip for their ignorance...they own this! Also, very nasty and rude staff dismissing my valid concerns. Customer service very subpar. That's what I get for being a loyal customer for years...

What's not to like? They replaced my iPhone 7 screen in record time (25 mins.) while I grabbed…read morecoffee and wandered around the mall. They were pleasant, quick and did an outstanding job. They seem totally trustworthy, and nothing beats their convenience. Thanks, Shatter & Case!

Stay far away from this place for repairs. I brought in my iPhone X Max and it needed the back…read moreglass replaced. They told me it would take 1.5 hours. I dropped it off at 12:30 and came back at 2:00. When I got there the phone wasn't at the kiosk it was actually down the hall at a store called Cell Fashion. So I went there and they told me it would be ready at 4:00. So I went home & came back at 4:00. My phone was still in several pieces. It wasn't completed until after 5:00. Too top it off my phone had a silver back but they gave me black. Not a good experience & waste of a day.

Easily the most incompetent T-Mobile store I've ever had the displeasure of working with. On two…read moreseparate occasions, I was misquoted on how new devices would affect my monthly bill (a phone and a watch). I was told my watch cellular plan would be $10/month not $15/month and that my phone plan would be updated to the Go5g Plan from the old Magenta plan for $20/month, not $40/month. With both of these misquotes, I am now paying an extra $25/month for my bill. Customer service was unable to rectify these issues for me, even after escalating to supervisors, and told me to have the store location that misquoted me handle it. I have had to call this location SO many times trying to get assistance and was told every time that the manager Steve was not there and they'd leave a message for him -- multiple different employees said this and when I showed up in person since no one was calling me back, Steve told me no one ever gave him the messages. I was told that I would get a monthly RECURRING adjustment on my bill of $25/month because of the mishap, and have had to call/show up multiple times to get this credit and have only gotten it less than a handful of times. I am done chasing around people who don't know how to do their jobs. Do yourself a favor and go to literally any other T-Mobile location unless you want your bill messed up.

From the owner: Visit the T-Mobile store in Kingston and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 101 Kingston Collection Way Space D-113 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

After a long on line transfer of my phone and tv services I begrudgingly went to meet my son to…read moretransfer his iPhone 11 to new services . Sadly we heard an employee being berated and disrespected by an unhappy customer!. Then we met CORY who was patient , kind and professional! And made everything work. I did have to ask who was the patient employee who took such unfair treatment? Nick? Is a manager It is ALL about how you treat people!

Get rid of the angry woman at the "welcome" kiosk. At the very least, remove her from any customer…read morefacing position. I went in there for help today at 1:15 PM and only received the worst customer service experience ever. Angry, rude, and was actually taunting me to cancel my account!!!! Unacceptable. I packed up my stuff quickly and called the 800 # for options. On a positive note, I drove 30 minutes to the Raynham store and received EXCELLENT customer service from Patrick. He had all my issues resolved within 15 minutes. Great customer service!! Kudos to the woman on the 800 # as well as she gave great advice.

I had a great experience with this company!! The owner Chris was a godsend, he was able to get my…read moreson's computer up and running, which brought tranquility back into the household!!! Many thanks!!!

Alan was super-helpful and easy to work with! Offered excellent advice and clearly explained what…read morework needed to be done to my old laptop and with very transparent pricing. He upgraded the hard drive, replaced the broken screen and upgraded my old Dell laptop quickly! I feel like I have a brand new laptop! Thank you so much Alan!

Sorry this review is so late but anyhow here it is Dropped…read moreoff my laptop with Allan last April because it was responding slowly and generally was a drag to use.. Allan installed a SS hard drive as well as cleaned up all other functions and loaded a malware killing program.. The thing is a rocket ship ! My lap top operates faster and better than new I found Allan to be honest, professional, knowledgeable and reasonable I would not hesitate to use his service again or to fully recommend him to any Five Star Service

Allan is a great person to work with, and he is very knowledgeable about computer issues. I had a…read morecracked screen and a broken top cover on my laptop. Allan quickly responded to my request for help, outlining a couple of approaches. He found a similar model to mine and gave me very reasonable prices for the options. Due to my slow response, the similar computer was no longer available when I checked it out, so I decided to buy a new laptop. However, if I ever have a computer problem in the future, Allan will be the first person I will call. Ken M.