I have experienced no problem with T-Mobile customer service. Highly recommend! I use T-MOBILE for phone and internet.

Terrible customer service! When in there yesterday to purchase a phone. I was looking at one, and it came off of the display handle, and the alarm started sounding. A female employee came over and was very rude. She fixed the alarm but took the phone away that I was looking at and put it behind the counter, not even asking me if I wanted to look at it( why would I be handling it in the first place???)! Very long disorganized lines. Went to Kingston T mobile store where there was excellent customer service and got the phone I wanted ( no lines either). Second rude experience at the Long Pond location. My family and I will never go there again! read more

I prefer to give positive reviews but the man who waited on me this past week was patronizing and spoke to me like I was a silly child when I brought up the issue with him. The issue was how if you sign up for a family plan they don't (and no carrier does) tell you that the person heading the plan legally owns every phone number in the plan. Seems like important information to know before stepping into this type of contract for the first time. So, if there are any personal issues which arise with the person at the head of your family plan (family politics, power plays, divorce, break up) they can refuse to release your number. I was told that this was "common knowledge " and it's not TMobile's fault that there are personal issues arising from their legally binding contract. I agree, that it's not their fault but it is a common issue that arises inside of family plans. I know I'm not the only one. And I don't believe that it's common knowledge that people understand that the person heading the family plan legally owns every phone number inside of that family plan and you can't leave the family plan unless they choose to release you. I've had friends and colleagues get caught in this issue when going through a divorce or a break up. So I had requested of this TMobile employee that it would be helpful if they more clearly let people know that information when signing up for a family plan, and I was told that that was "not gonna happen". Zero compassion or understanding. I will not be back. read more

I left the nearby (Samoset St.) T-Mobile location after being condescended to by the manager of the Samoset store for the last time (of several visits. I had literally spent 30+ hours there already and/or on the line with tech/service people. ie my patience was appropriately thin). Came in as a last ditch effort to this The Grove at Five T-Mobile location and met John and Lucas who literally saved the day. (I had literally been paying for TWO lines I wasn't using!) I now have working devices, no extra charges like before and I left feeling like I was treated kindly and without feeling utterly spent. Thank you John & Lucas and the Shops at Five T-Mobile store! I know where to come now for all my T-Mobile needs! read more