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    T-Mobile

    1.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

    Services - T-Mobile

    Telecommunications

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    4 months ago

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    1 year ago

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    Verizon

    Verizon

    (47 reviews)

    $$

    I wanted to leave a review after seeing one that didn't quite reflect my experience at this…read morelocation. I worked with Brian, a newer representative, and he was patient, professional, and genuinely committed to helping me with exactly what I needed. He took his time answering all of my questions and never made me feel rushed. When he needed additional support, Junior stepped in right away, which only showed the strong teamwork at this store. I would much rather have representatives who take the time to ensure everything is done correctly than feel hurried through a transaction. As someone from the older generation, I truly appreciated the respect and patience shown by both Brian and Junior. It was an absolute pleasure being helped here, and I would gladly recommend this location.

    I'd have to say our experience prior to working with Maurice was not very good…read more I don't want to smash on anybody in particular because the first guy was really nice but totally misled us. We switched phone plans and decided to get a family plan with Verizon. My husband dropped off his family plan to join one with me and our daughter. And of course, we joined in on one with him. That said, the day we went to buy three phones, we ended up walking out with just two. The third phone couldn't get up and going. And we were there for a couple of hours! Lots of chaos. The short of it was, I had to call the 800 number to get the third phone going days later. We were told about a TV that comes with Wi-Fi and ended up taking the deal. There was no information given to us about the TV, turned out. The Wi-Fi was just as expensive as spectrum (which we already pay) so I ended up having to take the Wi-Fi back and do away with the "free TV." Allegedly the original Guy told my husband to call the 800 number on his own to get the Wi-Fi box returned. When I walked in today, Maurice was helping another customer and decided to stop everything to assist me and helped me cancel the WiFi and directed me on returning the box. The things that didn't operate properly to begin were honestly very small, tedious, and doable fixes. My husband and I ended up figuring all this out on her own in order to get his new iPhone up and going. Sometimes it kind of seems like people just work on commission, which is understandable! But to complicate someone's process is never fun for a customer. I just wanted to commend Maurice for his assistance and we will work with him anytime going forward! A big thank you for giving me the sigh of relief that this entire process is over and we finally have three iPhones up and going! Thanks Maurice!

    T-Mobile - mobilephones - Updated May 2026

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