I thought sprint was the worst company in the world, until they became T-Mobile. The only reason that I keep sprint is because I have been a customer since 1996. And I am grandfathered into something that is no longer available. But to get a new phone it is the worst experience. Somebody asked me the other day if there's anything worse than going to the dentist? Yes I said. Going into the sprint store. If you want to buy a new phone for your partner for example, and you're both on the same bill. But you wanna make it a surprise, and pay for it in cash and then gives it to them as a present it is impossible. They have to put the money for the phone on a credit card through your account and there is no way around it. Sprint is now dead... so T-Mobile is the king of bad service. read more

Customer service is amazing at this location. If you are a T-Mobile customer (not many of us left these days I do believe), make sure you come here before you go anywhere else. Never is there a pushy sales rep looking you over to see if you have cash in hand to purchase a new cell here. Just friendly faces and a willingness to help a new Android user in need. Very helpful employees that let you know how to save money on your bill. They were very knowledgeable, they had answers to all of my questions. The manager Wendell helped me on a number of separate visits. He is very knowledgeable and was able to answer all of my questions. The atmosphere was very laid back and I was not pressured at all to buy anything. At other stores, the staff makes you feel like you're burdening them with your questions. But over here, they really took the extra effort to make sure that I chose the correct phone, plan, and add-ons that best fit my needs. Overall I would give this place 4.5 stars. The only reason why I knocked off half a star is because the store is usually pretty busy so you often have to wait for the next available employee to help you. But the only way to fix this is to hire more staff, which may be too cost prohibitive to the company so I don't really hold it against them. read more

T-Mobile - Mobile Phones Near Me - Palm Harbor, Florida

They literally put on THREE different glass protectors two of which broke in the store and one of which my broke the very very day! For $40+ NOT OK! I was given no receipt and when I called the manager the next day he said that since I wasn't a T-Mobile customer that he'd call me back once he located a protector, since they'd broke them all that night. Shocking that he never called back and even more shocking why I am not a T-Mobile customer with this kind of customer service! ‍ read more

Went to this T-Mobile on a mission. Wanted to get out of current carrier services and switch to Magenta! I had spent almost 2 weeks working on getting our two phones unlocked with the current/old carrier. (Yep, I said old because this trip was a success!) The 2 weeks spent included headaches, customer retention promising me they would take care of it at least 5 times, promises and more promises only to not have them follow through until today, exactly one hour ago. Thankfully no speeding ticket on the way to T-Mobile and we entered the building and were greeted immediately. We waited not even ten minutes and the store manager on duty was helping us. She was happy, smiling and full of energy. She asked why we were there and we told her we needed to end our relationship with our current carrier, both phone are unlocked and she proceeded to tell us the information. Unlimited talk, text and data for $100 all in. No fees on top of that. There is no contract. There is no 'sign up' fee, there is no activation fee...... say WHAT!?? She asked us if this was a hard break up with our current carrier to which I said 'NO' they have made it very very easy for us to make the choice to leave them. She giggled and said it wasn't right for family to treat you that way. She had us walk over to the counter, she grabbed 2 SIM cards, she wrote down our phone numbers and our current carrier's account number. Seriously, no more than 10 minutes later we were walking out of the store as T-Mobile carriers. Hallelujah! (and I am not a church goer!) So, someone FINALLY treated us the way we wanted to be treated. With respect, listened, did not gouge us and knife us in the back. Wow, not sure what to think. Did I say Hallelujah!? $100 a month. Flat fee. That's it. No added fees or hidden fees. So today, the cost for all of this was $40 plus tax. This was for the SIM cards. Heck yes, sign me up! Oh, the $100 is a flat fee as long as you sign up for paperless billing and out pay. Well, that makes it even simpler for me so HECK YES! I have done days of research to get to this point. Our old carrier, AT&T, was horrible to work with. I can't even really call it working together as they constantly made promises that they did not back up. Then to SPRINT, it was an ok plan but no-one would tell me exactly how much my bill would be. They said it will be this much plus taxes and fees. We can't tell you exactly how much but we can give you an estimate. Ugh. Then on to Verizon. You know, the ones that promise you lines for $45. No, not exactly. And they also could not give me an exact amount as far as what the bill would be. Us Cellular doesn't even offer unlimited plans. As we waited for our phones to be ready I was holding my breath the entire time as I just knew something would go wonky with my phone not being unlocked. Thankfully, I was wrong. My old carrier did what they promised and I was able to switch. HALLELUJAH!!! Well done T-Mobile. I may look for a pair of magenta shoes to wear. read more

Donna was super helpful when no else could help me she was a wizard on the phone and fixed it for me !! Thank so very much.

Scratched my phone screen couldn't find the link on Zagg with my warranty info. so i walked in and Victor came to my rescue!! he didn't question it was very polite and told me what to do and then took my phone and replaced the screen Right there!! he knew the size and with precision and a smile he replaced. So nice to see nice people working to make the world a "clearer" and nicer place. Thank you Victor read more

I went there to reinstate my service. I was on a family plan that went into collections when my aunt died. When I explained why I was being linked to this other account to WENDELL (what kind of name is that anyway) he insisted that I was the primary and tried to force me to pay additional fees. When I told him my situation he said "IF THERE IS A GHOST, HE'S STANDING RIGHT IN FRONT OF ME." Flat out implied that I was lying and insulted my dead relative. I should have put him in a coma. I call T-Mobile the same day and they fixed the issue. I had to pay no fees and was available for immediate service. "Wendy" is a piece of S#!% and needs to watch his mouth or somebody who doesn't have anything to lose will make him lose teeth. read more

I came here about a year ago to get a new phone. I miss T-Mobile & their rates were really good back in the day but they had almost no good service areas. I was there about an hour & half. I was leaving Sprint due to the bill was so high. The guy that worked there was pretty cool, he helped me get my wives code to get into her phone, something in which was not hes job but he was a big help. I noticed a guy that came in & was arguing with one of the ladies there about he bill, she also pushed back telling him he was wrong. I can't take either side about the situation but also noticed the same thing happened at the Sprint store when I was returning my other phone. Some guy came in & was complaining about hes plan & the guy at the store was fighting with him as well. If you ever want to be put in a uncomfortable situation, just go to any phone store. There is always drama cooking. Anyways, the T-Mobile service has been ok, I can't complain even though there are lots of areas I can not get a signal. I am very happy with my new bill though, saving around $58 a month, I'll take it! read more

This location of T Mobile lies to their customers. Both my husband and I were separately told that the tablets were free, and you only had to pay $7.00 a month for the line. This is not true, we are being charged $22.00 plus the line. When we called to complain they said too bad, the manager of the store is not there any longer, and we will continue to be charged. The bill was paid on the last day of the cycle, and they charged $20.00 a line. No one will help you, they do not care if you cancel your contract. We are leaving T Mobile and will trash them whenever we get a chance. read more