I went to get a new phone, they told I did not need to return my old phone. Months later they are telling me I owe them money because I never turned in the phone. They never gave me a box to return the old phone, and again the manager who is training the staff told me my old phone was so out of date they did not want it returned. Now I can't find my old, and they still never gave me a box, so I can return, once it is found. They are terrible, and I should have never left Verizon. read more