Very friendly staff. They were very eager to assist me and meet my needs. I highly recommend this…read morestore. The staff really knows what customer service is.

From the owner: Visit the T-Mobile store in Ocala and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 43 South Pine Avenue #102 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Stopped in for Customer support/service. What a mistake. Employees rudely declared that they don't…read moredo Customer service in store. All they can do is sell you products. I would have to call an 800 number. They sold my family 3 brand new top of the line phones for thousands of dollars and they charge us almost $300 a month for 5G. Well no matter which phone (one is iPhone, the other Samsung) we don't see speeds greater than 3mbps ever. 5G should be around 100mbps. WTF T-Mobile????

I have had the same phone number and have been a faithful customer of Nextel, Sprint, and now…read moreT-Mobile since 1991. This evening I received the worst customer service ever. I walked into the T-Mobile store at 3035 SE Maricamp Rd, Ocala, FL 34471 at 5:40. (Store hours are 10:00 - 8:00). I was greeted by a young man who said you just made it, we are closing. I stated I just needed to pick up my phone. After a short conversation about what phone, I had and what phone I was picking up. He went into the back room and came out saying my phone was not there. I showed him my text requesting that I pick up my phone at that store today. I asked him to check the computer. I was told the computers weren't for customer information they were for employees' personal use. He also said he was not able to access any records that would give him information on my phone. In the meantime, I was trying to call customer service to confirm a problem or verify delivery. The young man came back out of the storeroom and told me I would have to finish my call at home, they were closing. I asked if he could call a manager. No. Can you verify whether or not a delivery was made to this store today? No. I asked him what his name was. He stated he did not want to give it to me.

I had Ms Lyndsey T. To help me with new phone etc Awesome service great store to visit no long…read morelines just great people ready to help I highly recommend this Verizon store Plus they are great to help with family plans AND savings $$ ps. I don't usually bother w reviews

I would appreciate it if you guys updated y'all's hours for the holidays, like the day before…read morethanksgiving. I left work at 4:55, checked y'all's businesses hours which said nothing about closing at 5PM, it had y'all's regular hours 8:30am-7pm. Got there at 5:05pm & the doors were locked, mind y'all, it was 3 other customers & myself that were trying to get in, a lady came outside & said they closed at 5pm due to thanksgiving which makes no sense... So because of y'all not updating your hour i had to drive all the way down there for nothing, i was livid & still am as i'm typing this. Let me also mention that 2 weeks ago when i tried upgrading all 4 lines y'all were charging me $4000 when 3 phones had 1 payment left & my phone has $500 left to payoff which i was willing to pay off. BUT i was able to upgrade 2 phones for less than $350 but separate transactions... ridiculous. Oh & let me also mention how you guys sign us up for things we were never made aware of or even asked for. You guys signed me up for Verizon home device protection without asking & if it wasn't for me checking my bill a few days later after upgrading i would of never knew, i called to cancel & checked a day later & they never cancelled. It's actually still active as of right now, been calling & no one answers!!!