I was a little tentative coming to this location after reading previous reviews, but it was my…read moreclosest store and I needed to upgrade my iPhone 7 to the XR. I was met immediately by Anthony Morales, who helped me get everything I had already researched and decided on. He made my upgrade so easy and pleasant, with feeling as if I was stopping by a friends house. (Frankly, the store even had a really good music track playing too. ) I've been a customer of ATT since the days when they were Bellsouth. And this was one of the best experiences. He was knowledgeable and helpful down to the accessories I needed. Very much recommend others to stop in, as it's also my understanding that they're actually a new team of trained professionals established there to support and improve the customer experience.

Don't come to this location unless you have time to waste. The employees take 30 minutes to help…read moreone customer and then go hide in the back.

Recently came in to switch from Verizon. Alexandra greeted and helped us. I don't usually write…read morereview but feel compelled to because Alexandra was so patience with all our questions and numerous changes. She ported in numbers and setup and transferred over data for all members that was upgrading to new phones. She provided knowledgeable and excellent service!

Spent 20 minutes waiting to make a 35 second payment transaction…read more The assistant manager Iliana felt that the following required me take a number when the payment was completed in less time than it took her to take the payment Sometimes good customer service requires using good common sense. The following was uncessary

I needed my iPhone screen repaired and the repair job was done at wireless toyz. After 2 days the…read morescreen stopped working again. Wireless toys offered to take another look at it and fix the screen again. Overall I am satisfied with the repair they did. The store manager was excellent in making sure the repair was done fully to my satisfaction.

this is the worst place to fix your phone they use cheap phone screens not authentic and they…read morecharge you alot. i ended up going to apple because the screen they gave me could not even turn on to touch. i made them remove my screen and put my old one back its been 3 weeks and i have still not gotten my refund this place is a joke. i would not recommend it even to my worst enem.

My WhatsApp app disappeared from my Samsung S23+ 5 days ago and I could not get it to install at…read moreGoogle Play Store. They sent an error message saying it "can't be installed". All of my messages were gone as of July 2,2026, which was devastating because of photos sent from relatives and friends over the years. I researched everything but nothing worked so I finally called Verizon Technical to ask for help. They did diagnostics and whatever and said that they could get my precious messages back. They made an appointment for me with this business for today at 300pm and said that they would take care of the costs. I was greatly relieved from the promises and drove out to this business. I was helped by Nori, who was pleasant and understanding. After listening to me explain what had happened, she gently explained that their business does not work at all with Apps. My mouth fell open. Why did Verizon send me here then? Nori said that I would have to go directly to WhatsApp and get help from them in order to retrieve my messages. She felt so bad for me having to drive all that way and not get results. I couldn't believe what had just happened. She then asked for my phone and somehow magically she was able to reinstall the app but could not figure out how to retrieve my messages or that maybe they were lost. I would have to go to WhatsApp directly. I appreciated Nori for explaining the process and reinstalling the app. I feel she went the extra mile to satisfy me, a future customer. Now that's what I call Good Customer Service! Thank you, Nori. Free parking is available in front of the store. It is located in a strip mall with other businesses.

I never even thought that corporate franchise business might do that to you. But here is what…read morehappened. I brought in my ASUS Zenbook for repairs of a screen. There was a huge crack in the middle of a screen, making the touchpad unusable. I brought my own screen, bought from asus website but I was told that in this case the repairs won't be covered. And for a screen from their screen I have to wait. That's alright I thought. Two days later, got a call saying the part has arrived. They fixed pretty quick, no issues here. Bringing laptop home I realized the bezel is not afixed correctly, there are lots of glue all over the screen and small crack in the corner. Not sure if it happened when I opened the laptop or they gave it like this to me. Brought it back. And that's where the circus begun. "Screen functioning with no issues so we can only refund the labor" - their words. So not only the new "broken" screen is never been covered, the broken bezel is not covered as well. Reporting it to BBB and claiming chargeback from the bank.

My experience at Verizon exceeded expectations! We stopped in within an hour of closing to compare…read morecosts of adding a new line to an existing plan. Miguel greeted us immediately upon entering. Although so close to closing, he took his time to ensure all our questions were answered and we felt comfortable with whatever decision we made. He walked us through the pros and cons of all smart phones instead of trying to sell us an iPhone and get out the door. Miguel also explained the different plans available and which would work best for our household while saving us money. I was truly blown away by his level of service! Thank you so much!

Verizon has failed already and soon will be no more. Soon we will not hear the name "VERIZON",…read moreanymore. Overview of Complaints Against Verizon Verizon faces numerous complaints from its customers, highlighting various service issues. * Customer Service - Many users express frustration with long wait times and unhelpful support representatives. * Billing Issues - Customers frequently report unexpected charges and hidden fees on their bills. * Service Quality - Complaints often include poor network coverage and dropped calls. * Reputation Ratings -- Verizon has a low customer satisfaction rating, with many reviews indicating dissatisfaction. * Trustpilot +2 verizon the company with most complaints about business Verizon has garnered significant complaints regarding its customer service, billing practices, and overall service quality. Many customers report issues such as unexpected fees, long wait times for support, and dissatisfaction with the resolution of their complaints. * Trustpilot I am currently waiting in the phone for these degenerates to answer. Verizon is the wirst customer care in all the USA . This is unbelievable!

It is usually a nightmare when I go to a T-Mobil store. I had fraud on my phone and I was dreading…read morethe usual long wait and surly salesperson. Luckily I came in and was immediately helped by Ashley D lwho is a true sales professional! I'm a Top Toyota is Pro and know exceptional customer service. Ashley went so far above and beyond for me, truly refreshing. If you need a phone, go in and ask for Ashley. You'll be glad you did.....

i was in this store for one hour no one greeted me no one asked me nothing for employees the…read moremanager i guess was with the headsets on listening music another employee on the phone talking with the boyfriend and the other tow finish with theyr customers and hide behind this is the worst customer service i have experienced in my life if they don't want to work on they should quit there is a lot of people that need a job right now .

It is great to do business with someone honest and fair prices. The fact that he has a mobile…read morerepair makes it even better. Definitely recommend and will use again. NanoTech earned a spot in my phone book.

I'm giving them 5 stars because they are incredibly fast and mobile. Their quick response time and…read moreability to come directly to you make the service extremely convenient and efficient. Highly recommended!