After purchasing a new iPhone and screen protector they said the screen protector came with a…read morelifetime replacement. Upon coming to replace it they said they can't replace it because we didn't have the protection plan. Not right at all. Misleading and false information to the customers. Go to Best Buy honestly they won't mislead you. I'm very disappointed as we have been a customer for 20 years but now it makes me want to change companies. Not right T-Mobile

This place is a rip off. I went in to add a line and they told me I had to change plans and it was…read moregoing to be very expensive. I went online and added the line on my current plan no problem.

Vanessa was so helpful we pitched a new IPHONE 16 PROMAX she walked my wife through great customer…read moreskills would highly recommend this store ask for Vanessa she's a pro

Customer service was outstanding! I can't say enough about…read moreour customer service representative Ryan, and his manager.

I switched 4 smart phones from Verizon to this location at Tmobile. Since then when coming back for…read moremisc. reasons, 90% of the time I have never been treated so poorly. When you come in with a question they first ask did you buy this phone here? If not they don't want to talk to you, unlike the Cumberland store! Or they say they need to get permission to speak with me. This c1onduct cannot happen without the owner spearheading th/is mediocracy of basic service protocols. I spent my whole career in hospitality where we walked the talk of customer service. Only an imbesile would allow this!!

I rarely post bad reviews but this one is necessary! a few days after my new phone was purchased I…read morehad a problem with the signal of my phone. I stop by this location( Same location where it was purchased) to see if they were able to help me. The first question that I was ask was if I had purchased the apple care program and I said NO. The answer was sorry we can't help you, you have to go direct to the apple store! ( Phone was purchased 10 days ago)The person didn't even bother looking at my brand new phone to checked or do anything to it. Very disappointed " I will never go back to this store" Particular person that help me was a young thin men with long hair. No experience at all dealing with customer service. T-mobile personal must be train properly to help customers!

This location is very busy. I had call a head for a phone to put on hold. Im glad I came to this…read morelocation. The staff here is very nice and helpful. They are on point and they want you to have the best experience. They don't want to sell you anything you don't need. I would def recommend it. I would recommend it then any T mobile.

Murph was awesome! He helped 3 of us through transitioning into new phones and our phone bill went…read moredown. He even put all of our protective glass on for us. Really happy with our experience. Thanks Murph!

After a long stressful process of trying to place an insurance claim with a clearly damaged phone…read morefor 2 days. I had the pleasure of being assisted by Tatiana at the Lincoln location. She was knowledgeable, helpful, and was relatable to my situation. Kudos to the exceptional staff.

Went to the store today thinking I needed a new screen on my phone since it had numerous cracks on…read more It turned out to be just the screen protector. Yeah, for me. While there I picked up the Samsung watch for only $10 a month (free watch). They even set up the entire watch for me and synced it with my phone. Great customer service.

Best phone shopping experience turned into best phone buying experience ever…read more Two weeks prior to setting foot in this T-mobile store I had to go with my SHG (smokin' hot girlfriend) to Sprint as her phone had suffered some water damage. What a painful experience that was, filled with smoke, mirrors and a last minute bait & switch. I was a little on the defensive before I walked into the store but within about 5 minutes I had 2 salespeople guiding me and my daughters through the process of making the switch from VZW to T-Mobile and while the switch took a while due to all the tech stuff the help I received made it not only painless but I am now a T-Mobile raving fan. My boys played on the in-store iPads that were on display during the 90 minute process so they were completely entertained. If I could recommend one thing it would be that there should be bar stool type seats at the service counter as standing there during the entire process was something I can imagine some people having issue with ** HUGE BONUS** When I told them once that I had no interest in buying their cases or screen protectors as I was just going to pick the iphone 5s version of the case I had previously bought on Amazon the store clerk did not continue to try to push me buy theirs. I hate pushy salespeople and the store was devoid of any , thank goodness.

Had a terrible experience with the retail associate manager Elizabeth Mc Graith…read more She was rude , when I asked her not to scream , not to be very loud , because with my hearing problem I didn't hear anything from the associate I was talking to , she started to laugh hysterically, talking louder purposely, saying - if you don't like the store , don't come . I do not recommend anybody this place. Not worth it to waist your time and nerves .

We switched to T-Mobile a few days ago and I needed to double check on some billing issues. Kevin…read morewaited on me and clearly explained the bill and the breakdown of the items. This store is the one corporate store in the Providence metro area. All the other ones are authorized dealership stores, so the level of expertise is higher here. Happy with my experience.

Total garbage of a company - 90 yo mother bought a trac phone after my father died - we asked a…read morethousand questions - we prepaid for a year of minutes - they said that is the only charge we would ever get - she cancelled the phone with the unused minutes on it - not mobile is billing her for the phone and for a "free" tracker they through in for $0 when we got the phone - what type of company is this? tried calling customer service a month ago and they said they would investigate - never heard back from them despite repeated calls - late fees keep add on - is this how you do business??? shame on you.

I don't like waiting but I'm sure the workers don't love long busy days either. It was an hour…read moreyesterday to buy a new phone and some AirPods - and did the set up of the phone at home. BUT - The staff is always helpful for me - patient and friendly. The girl last night didn't oooooze warm fuzzies but she did ooze "we aren't letting you make a bad decision" and I need that in my life. I'd like her to go shopping with me and set me straight more often. Finally moved on to AirPods instead of corded headphones - welcome to 2024. Also ALWAYS have the best application of a screen protector I have seen.

I've been buying phones here for years. I just bought a new S22 Ultra a few months ago, and it was…read morea smooth experience. The representative was a young woman, and I think her name was Sarah. She was very helpful and knowledgeable, and she really took care of the data transfer process and setting everything up. I only felt slightly rushed towards the end because the store was becoming very busy, but it wasn't due to the person I was dealing with. The manager sent her to talk to other customers while he helped finish things with me. All in all it was a good experience and they have more than adequate supplies of popular phones and accessories. I would recommend doing business here.

After using T Mobile for our cell phones--we also got rid of our cable company and switched our…read moretv, internet, and wi-fi to T Mobile for about fifty dollars more a month. We also found out all the newer smart tv's will piick up our old local stations with a little antenna you can get at Walmart for thirty dollars We are saving hundreds of dollars a month and the service is better. Just stick the T Mobile wireless moden in your house and your ready to go. You can do this without disturbing your current cable service first before you get rid of your current cable co. I thank the staff at the Lincoln R.I. for hooking me up/ GreatnDeal and customer service...

Stop telling customers they have to buy a 100 dollar bundle just to buy a iphone 13 pro max. That's…read morea lie. Dishonesty doesn't get you anywhere. Don't be concerned about money today be concerned about having a long time customer.

We stopped at this T-mobile store to see what kind of deal we could get for our cellphones. We had…read moreATT service and we were paying close to $150 a month with two older phones (iphone 11 and 13 max). Since they had a senior rate, two lines with unlimited cell usage in the US and two new phones (iphone 15 and 17) were just a bit more than $120 a month...that included free Netflix basic subscription, free one year of AAA and free roaming in Canada, Mexico and over 250 foreign countries. Also with T-Mobile, the phone is unlocked 40 days after activation, so that makes it easy for those needing E-sim cards. That was a deal we could not pass, so we went with it. Elizabeth was our representative and she was patient and helpful with the entire process. After we finished with the transfer, we realized that our phones could not call each other....a message saying "the phone is not in service" kept coming on. I called the T-Mobile support 3 times trying to fix the issue and no one could help....so this was about 2-3 hours after we left the store... I then read on the internet that some ATT to T-Mobile transfer of phone number can take 3-5 hours.... Sure enough the next morning, everything was working fine. Happy with the change !!

My uncle was having phone issues instead of them explaining how to clean it out he took advantage…read moreof his age. They totally lied to him and told him he needed a new phone and he had to get it online and he had to comeback to set it up here which he didn't need a phone his problem was simply in the settings. The guys name is Nate that did this and that isn't good for the elderly at all. My uncle as well as a lot of other elderly are not technically inclined and need help and not be taken advantage of for a commission. This is really a matter of elderly abuse because the guy today popped it open and all my uncle needed was a memory card and not a new phone. The employee John was a great help and gave the assistance my uncle needed but he is still out of the money for a new phone that wasn't needed. This really is poor representation of the corporation of T-Mobile these ratings are very low and should tell the company something about the service here. I'm giving a rating just because of John not the employee Nate