I completely messed up my phone by accident and was in desperate need of a new phone so i came to…read morethis store and let me tell you not a ounce of disappointment at all the employees were very nice and helpful, Mikey was the one that had gotten me a new phone and he was very good at his job 10/10 outstanding service he even hooked me up on the trade in deal I would say get this guy a raise asap if possible. Before going into that store i was upset but when i left it, i was truly happy truly wonderful people i feel they don't get enough credit honestly. If you are ever in desperate need if a new phone this is the place!

Great service. Walked in the door 30 mins prior to close and expeditiously helped me with my phone…read more Courteous and friendly staff.

All solutions under one roof, great prices. fixed my iPhone on the spot with free tampered glass…read more appreciate. keep it up.

Wonderful! Met me at the nail salon so I could get my phone fixed while I got my nails done! Screen…read morelooks good as new! :) got my iPhone 17pro max fixed

Highly recommend - Ike was prompt and professional. I submitted a request and he was at my house a…read morefew hours later. Thank you!

I wish there was an option where I'm not able to put any stars. Let me begin my rant…read more.. My Samsung Galaxy S III screen broke and I called Monstrous to repair it. They told me that it will cost $125 and approx 5 hrs to repair. Initially I thought the time and price was fair but not great. Due to time constraints and the convenience of it being down the street, I obliged. Upon receiving my repaired phone, I noticed SEVERAL and I want to emphasize SEVERAL chips and scratches along the interior part of my phone where the glass fit. I brought this to the attention of my sales rep and of course he pretended as if he had absolutely no idea what happened. He proceeded by asking his repairman what happened and he acted as if he couldn't care less. Later I noticed dirt and dust underneath the glass and they just said, "well, you know...we have to find a way to repair the glass. I never noticed anything being there before." WOW. What a response. He eventually took $20 off of the repair cots. Nevertheless, avoid this place at all costs.

do not take your phone here for screen repair they will mess your screen up and when you take it up…read morethere to get it fixed they'll blame their bad work on you and will not fix their mistake! bad customer service and bad management

**Update to 11/28/18 Review**…read more T-Mobile restored my faith in customer service last month when they resolved a miscommunication issue I occurred while switching to T-Mobile One! The way a company deals with unsatisfied customers reflects on their core values and ethics! T-Mobile truly does care about the satisfaction of customers and when you reach out to them about your concerns they respond promptly with genuine willingness to help and make things right, as best they can. I can now say that switching to T-Mobile One was a great decision! I'm satisfied with my coverage, the price and time every T-Mobile agent/employee took to allow me to experience my magenta moment

CHARGED FOR ACCESSORIES DECEPTIVLEY - I'm writing this review as a customer of probably 20 years…read morewith several lines and I'm familiar with certain practices, but this deception is a new one. I came to the store to specifically purchase a certain phone but it wasn't available so I told the representative I would buy online. The representative responded with something to the effect of "why order online when we can give you this "bundle package" and you can get a phone immediately. I asked what the bundle package was and he stated it was a screen protector, phone case, and wireless battery charger. As a person who is very much appreciative of free stuff and since the GB wasn't a huge factor for me, we proceeded with the purchase. As a side note, I knew I was going to purchase this certain phone so I had already ordered a screen protector and case previously and I already had two wireless chargers at home. We proceeded with the purchase...THIS IS THE IMPORTANT PART..... during the purchase I was concerned about the amount of the taxes related to the down payment and he moved the screen around so that I could see how the amount was calculated, and no where on the screen were said accessories that I was to purchase. We completed the transaction and he installed the screen protector and mentioned something like "you will have lifetime screen protectors as long as you maintain the insurance". I immediately stated that I didn't want the insurance and at no point was asked if I wanted it. He said, okay I can take off but I told him no worries I'll just call customer service to remove (as I stated earlier, I'm familiar with certain practices). He put the receipt in my bag and I went to my car. Once I got to the car, I took the receipt out and was about leave and call customer service to cancel insurance and noticed that he charged me for the accessories. I immediately went back in the store, let it be known that I was aware of the deception and that I wanted my money back. He said something to the effect of "I gave you a good deal and didn't charge you a down-payment". I responded with that was not the "DEAL", you deceived me, and I want to return everything including the phone and I don't want to pay a restocking fee. Long story short I returned everything I purchased and was still charged a restocking fee even after I spoke with the manager on the phone and explained the situation. I'm deeply dissatisfied with the service at this location and I'm not sure if I'll continue with my service at T-Mobile.