Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. The customer…read moreservice is lousy and communication is very poor. They blamed a "third party" for the outages on all the outages and never really explained what happened. One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away!

Excellent service. I'll be back! He not only replaced my iPhone 13 Pro battery but cleaned it up as…read morewell. Wonderful experience.

Crane is very friendly and his prices are usually better than anyone else's. I had tried getting…read moremy iPhone repaired at the big box electronics store here in Tally, but they wanted me to leave it for a few days, and I need my phone for work 24/7. Crane had me fixed up in less than 30 minutes, while I waited. I am definitely using this business for all my iPhone/iPad repair needs in the future. Thanks Crane!

Bruce was so helpful , he went above and beyond what he was hired to do…read more The best hire I have had in Years His prices were so fair and best at helping us sell our home fast I would highly recommend him to anyone who needs a do it all handyman His skills are amazing at the different jobs he can do Thank You Bruce !!!!

Had Bruce install some cabinets, and accessories and he did a great job for a reasonable price. I…read morewill definitely use him again in the future.

I sincerely wish I could use Communication Planning Corporation for every low voltage need I have…read moreacross my company's offices in the US. Mike S. is great to work with and runs a great team. I tend to overcommunicate (and worry) about the jobs I plan, but Mike and one of his techs, AC, sent pictures, asked questions, and let me know where they were at in the scope of the project at every step of the way. So many times I have been in the dark working with contracting teams, but there is a reason this company has COMMUNICATION in the name. Prices are also very reasonable. I won't hesitate to reach out to CPC again for any job -- big or small. If you want to be at ease and ensure the job is done right, reach out to them. Thanks again, Mike and AC!

From the owner: Founded in 1980, Communication Planning Corporation is a family-owned and operated, full-service…read moresystems integration and telecommunications, service and support provider. Its services include transport design and implementation, routing and data transmission equipment, local and wide area network cabling, communications hardware, applications, contract maintenance, and management services. The company also offers a gold service program that provides customers extra insurance against repair problems, and helps to protect telecommunications investments. Its has partnered with various companies, including Northern Telecom, Hitachi, Cisco Systems, Avaya, and Minuteman UPS. Communication Planning Corporation provides various telephone services, including installation and design, automated attendant and voice mail systems, paging, music solutions, voice and high performance network cabling, and fiber optics. Communication Planning Corporation is located in Jacksonville, Fla.

Yeah no, do not recommend. They charged me money when to hurricane came and I didn't even have…read morepower nor internet!! the hurricane came like almost at the end of sep and it's almost the end of October and I don't have Internet! They also seem like they are not professional. They said my account "was no longer available* when yesterday they said it was?! They also said they were coming to fix it but they never did so, they are certainly LYING !!! Anyways I would give 0 but I can't.

mediacom does not care about ppl in rural areas!! does not care about ppl who depend on internet…read morefor an income!! ive waited 3 weeks for someone to reconnect a down line to my building and they have sent two regular techs that cant fix the problem!! they are paying employees to do absolutely nothing at all!!! fix my lines!!

Westcoast has a terrible reputation across the board in the industry. They can't afford to pay real…read moretechnicians so they hire anybody off the street to wire multi-million dollar projects and can't figure out why they're done incorrectly or not done at all. They also do not drug test do what does that tell you? If you value your home, business, time and money then I suggest you get a professional company. Westcoast is the epitome of unprofessional.

From the owner: Established in 2006, Westcoast Communication Services, has been servicing Florida and beyond…read moreassisting clients in all of their Communication related needs. Westcoast Communication Services is professional network integration and interconnecting corporation specializing in assisting companies in making intelligent use of communication technology. Westcoast Communication Services has built a reputation among building owners, contractors and architects by bringing precise answers to client's technology needs. Westcoast Communication Services offer Data/Phone cabling, Telecommunication Networks, and 3rd Party Services. We are Panduit Certified Installers and BISCI Members and Westcoast Communication Services~"Built Right the First Time"