I went into T-Mobile at the LaPort location in Pasadena
Store #4149
Store address 8920
Spencer Hwy Suite B Laporte, Tx 77571
I went buy a phone and add "ONE" line. I was told that because I had a line and I was adding one, I would get the third free. I should have known it was a scam. I asked lots of questions and was assured that I would NOT be paying for the third line. I was told my phone bill would be about $5 more than what I already pay. What actually happed was my plan was changed without my knowledge or consent by Daisy Cajero. Due to that my bill was doubled to almost $300. She lied to make a commission off of her scam. When I went back to confront her about the issue, she claimed that she didn't change my plan and kept asking other associates to help her figure out how to word her lies to me and then said that I couldn't have 2 lines on the plan that I originally had which means that she did in fact change my plan knowing I did NOT approve of it. Which also was a lie. So which is it? Did you not change my plan or can I not have two numbers on the plan that I had? She said the bill would be high for the first few of months and then it would go down. Why would I want to wait a few months for the issue to be resolved? When I called customer service I was told that I in fact was being charged for the third line and my phone plan WAS changed without my consent. I doubt she will be held accountable for her actions, but I would be extremely careful if she is the representative helping you in that store. Honestly, I would advise you don't even go to this location at all, as the rest of the team was laughing when I voiced my concerns. read more