I won't go into detail about my general opinion of Verizon but just this specific visit. The store…read morevisit was Average. Minimal wait times, pretty much an in & out episode. The staff were friendly and prompt. I had a router that needed to be replaced, after I had gone through troubleshooting with the Verizon helpdesk for an hour. I will post a review for Verizon as a company in another post. This store did what they were supposed to, that is about all I can give for this review. My experience here was less painful than other Verizon stores I have visited before in the past.

Tried to upsell me to a new phone because my "storage was high" (LOL) lbut I was coming there for…read morea new SIM card....she tried to charge me 70 dollars for a new SIM card AHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA please hire non-scammers because it's costing you customers. I went to the Verizon store by the weis and they charged me 40 without the fluff!!!!

I got a replacement brand new iPhone 15 pro max the two workers tyrell and Victoria were extremely…read morehelpful and didn't give up they were the best definitely to go to this Verizon

I went in for help with a wireless hotspot because when it was sold to me I wasn't given the phone…read morenumber associated with it. The person in this Verizon couldn't help me retrieve the phone number so I drove all the way to the Verizon in California and they pulled it right up on the device itself. Either the Lusby Verizon person didn't want to help me because I didn't buy by the device there or he needed better training so he know the phone number shows up right on the device in settings.

The worker in this store was very rude and not very helpful. He told me I could not trade my phone…read morein to buy a new one even though the phone was only a month old, when I went to the other boost store about a mile away I was told that yes I can trade the phone in and I did very poor customer service

BE CAREFUL! I went in to purchase a new phone and told the salesperson I just wanted a basic…read morephone. I was told there was a $1200 Google phone with $1000 discount because my phone was so old (5 yrs+). ALL GOOD HERE........but, at first salesperson said Bill would go up $15/mo., then said "don't worry, your wife bought new phone recently, so you are OK". He did the install/switch of data between phones ($50).....fine with that! Then he said he needed to put "Liquid glass) on screen to protect it (NO MENTION I was being charged $60) and was OPTIONAL! Amazon has wipes for $23. Then the case ($30).......my wife had several.........same with CORD. Get home and wife is furious.......our Bill went up $50/mo!!!!!!! She called and got a great representative who got it backed to where it was. Part of the $50 was a $15/mo charge guy said would NOT BE A PROBLEM. Overall, it was probably still a decent deal, but I HATE be conned/lied/misled to! About $100 worth of charges I did not need and was NEVER told were optional. As My wife said "they saw a big sucker come in" (LOL)! Yeah, I am not technologically savy! ASK what you will be charged for VS. what really OPTIONAL and you can buy usually for 1/2 price on Amazon!!!!!!!!!

I've been having cell phone issues all day, I called Verizon and they said that I would need to get…read morea new SIM card. I stop by the closest one near me and it's closed at 7:25pm on Tuesday. Effective 2/2/23 says they close at 8pm, yet Yelp says they close at 9pm? Disappointed...

Great help lful personnel on all Amazon & wedding rental returns!…read moreEasy parking & 7 days wkly open.

Neighbors be aware! Please do not send your packages to this location, I'm a victim of scammers I…read moredon't know if it's through the UPS store or the UPS driver. I redirected a package to this location and the package was delivered because I received an email. I went to pick up my package at the UPS store in Laplata and the worker (Gee) who was very rude and would not give me his full name when I requested it told me the package was already picked up, how could that be did you verify their identity, he said he did. I had to file a police report with the LaPlata Police Department. I will never use this business again!

The customer service is an absolute joke…read more Friday, 27 Feb, at 2:10pm or so, I go in with a bunch of Amazon returns...some needing boxes and labels and others placed into a plastic bag. I had boxes, preprinted labels and tape. Because I had this mix and so many, I thought it would be easier for me and the staff to sort it all out and process myself at the self-serve kiosk. I start and I need a large bag. I asked the older lady, I think Diane, and she passed one to me. She then says to place the packages on the counter once I'm done. As I start I needed more space. I turn to place a checked-in package on the counter but there are people moving about and the staff were assisting customers. Because I didn't want to leave my items unattended, I placed them in the self-serve kiosk bin. I'm moving right along when Diane comes over and looks in the bin. She said I thought I told you to place these on the counter. Nasty like. I said excuse me!? I needed the space and I didn't want to leave them unattended on the counter. You can retrieve them from the bin when I leave. She proceeds to argue with me and say that's not what the bin is for. I looked at her like she was crazy and said ma'am, pls leave me alone so I can be done. She then says something about that bin is only used when they are busy. I said again, a little louder, ma'am go about your business and leave me alone. You can get the packages as soon as I'm done. The younger lady tries to intervene at this point and tells Diane to leave me be. I said yes, pls leave me alone. A customer walks in so Diane goes back to the counter. After she's finished with the customer, I hear her ask the time and then she says she has 7 mins left. I continue on and a minute later, as I'm trying to figure out which home printed label goes with which item, I hear someone say excuse me. I look over and it was Diane, asking me to move so she can get my packages out of the bin. I said ma'am, you can get them all when I'm done. She said no, you're going to move. At this point I'm heated, I said you need to back up (cause she's right up on me). You would want to back up. The younger lady again tried to intervene and tells Diane to leave me alone and let me finish. It's fine. Diane said no, she's not leaving the packages for the next shift. The younger lady then says to leave me alone cause I'm causing a fuss. I said I'm causing a problem!? Are you kidding me! She quickly backtracks and says that both of us are. I'm being harassed and attempted intimidation at the self-serve kiosk and I'm causing a problem. At this point I stopped talking and didn't budge from my spot. Diane goes back to the counter, talking all the way and younger lady is agreeing with her. I finish and proceed to leave and the younger lady gives me a condescending have a nice day. I don't reply. If this is UPS' idea of customer service, holy crap. Absolutely ridiculous.

Very disappointing experience on 2/8/2026 with an employee. Achielle, was extremely…read morepassive-aggressive, demonstrated poor customer service, and ultimately refused to assist with my return--telling me to "do it myself" while simultaneously pointing to the self-service kiosk. I visit this location frequently and have never experienced anything like this before (here or anywhere else for that matter). My one star review is not indicative of the store overall, but, moreso specific to the employee. Achielle's, behavior was grossly unprofessional and unacceptable.