Subject: Extremely Disappointing Experience at T-Mobile Store in Kokomo, Indiana I am compelled to share my utterly disheartening experience with T-Mobile at the Kokomo store in Indiana, particularly with an employee named Adriana. Our attempt to restore our cellular service turned into a nightmare, and the level of unprofessionalism we encountered was beyond belief. On Thursday, February 1, 2024, we arrived at the store around 6 pm seeking assistance. From the outset, it was painfully evident that Adriana had no interest in helping us. She flatly stated that there was nothing she could do and callously suggested that we go home and contact T-Mobile. Upon following her advice and calling T-Mobile, we were informed that we needed to return to the store as we lacked a six-digit code. By the time we reached home and made the call, it was 6:56 pm, and the store closed at 7:00 pm. Attempting to be proactive, we phoned the store instead. To our dismay, the individual who answered the call referred to us as "the people you pissed off earlier" when we requested to speak with Adriana. This set the tone for the rest of our interactions. My son engaged in a conversation with Adriana, who not only refused assistance but accused him of being rude and declared she didn't have to help him. As someone with extensive sales experience, I must express that I have never encountered such negativity and rudeness in any professional setting. This entire episode has left me deeply disappointed in the service provided by the Kokomo T-Mobile store. The lack of professionalism, uncooperative attitude, and overall disrespect displayed by Adriana have tarnished our perception of T-Mobile as a service provider. I sincerely hope that T-Mobile addresses these issues promptly to prevent other customers from enduring such an unpleasant experience. Update: Aarya D., a customer service representative for @t-mobile on X, turned our experience 360 degrees! She solved our issues and was extremely kind, professional and had a great attitude! Her goal was to change our negative experience with the T-mobile store in Kokomo, Indiana into a wonderful online encounter. She was able to accomplish this and we are once again T-Mobile customers! Thank you Aarya D.! read more

I was in the store today basically for information. I have to tell you that the Manager Lauren is fantastic and a pleasure to deal with. She is so knowledgeable about wireless services, I have never been so impressed. I am currently a Sprint customer and looking forward to the transition in the future. Thank you Lauren! read more

This is my phone carrier. Great service, Excellent Customer Support. Excellent choice in phones. I have been a T-Mobile customer for going on 6 years. read more