amazing experience with and its team, they where really helpful. They eliminated some viruses for a friend of mine, plus they talk to us about all the possible great opportunities to take advantage of. read more

Worst service here. The guy working was too lazy to even look up my account info when I asked for some. Waist of time. Go somewhere else.

Naomi(friendly lady with the hat) had me in and out! Very quick and solved my issue. Very informative & very smiley. Great service. Thank you read more

T-Mobile - Mobile Phones Near Me - Houston, Texas

bad services. I not recommend this stores don go to this location they don't take care customers

My store experience was great. I was checked in right away and the representative was very knowledgeable.

If Jim is not there to help you-- run the other way! Fast! Went in today for help buying a small chip and was told they were out of stock. I went to another Tmobile and they were so nice to help me and answer all my questions. I went back to this Tmobile because I needed them to look up my receipt. They said they could not help me (why was I surprised?). Luckily, today I came ready. I told them they could -- they keep paper receipts dating back 3 months and I had all the info- all they had to do was pull them out and scan for it. They did. I think they were surprised when I told them how. They just are sooo lazy- nobody wants to work. After today-- I will never go back to this location. read more

This location had everything I needed and they helped me with my problem quickly but it is to busy for me, And the waiting was pretty long. I only went to this location because it sits right off the 59 south but it was a multitude of people like a sale was being promoted. Overall I love T-mobile and I am a loyal customer, which means I ain't going nowhere no time soon. I'll just be going to my local T-mobile. read more

today go to this store talk about my T-Mobile bill but here in this store all employees are very bad and rude and name employe Marco he is very rude he told me you need service T-Mobile ok you don't so cancel I have 11 line in one account I have very bad experience here in this store also manager don't care about costumer I don't give any stars read more

My visit here started off well, then ended with something that really bugged me. I came here on a Monday to start my warranty exchange process because my iPhones camera wasn't stable, I wasn't receiving all my text messages, and my phones ear speaker didn't work well at all. The first visit, I was greeted and helped immediately, and was in and out in less than 10 minutes. I went back yesterday to pick up my phone, and it was a lot busier, which obviously isn't the stores fault. As I was waiting, more and more people showed up. Since I was sitting and saw the new customers walking around, I stood up to make sure I was seen. The reps asked who was next, and a woman raised her hand, rightfully so, and I signaled that I was after her. Once she was helped, the next free rep asked who was next, and I said I was. Another rep proceeded to turn to me and say, "no, I didn't even see you come in", which really aggravated me because they would have seen me if they had greeted me like they did everyone else. I let him know I saw everyone else walk in after me, and that I was next, but he still gave me resistance up until another customer said it was ok. Something so small like that really, really bugged me. Maybe you should pay attention and greet each customer, or find an accurate way to keep track of the order instead of insinuating that I'm lying over something so small. read more

I was called on the phone for a promotional trade-in offer by a sales representative that works at the store named Quan. He told us that if we traded in the Iphone 5 models we had they would give us $275 towards an upgrade in addition to a $50 promotional credit for the purchase of a new device. When we went to the store, we picked out the Samsung Galaxy S5 model for replacement and upgrade of our two Iphone 5 models. I was concerned about transitioning from Apple to Samsung devices, but they told me it was easy to do with Smart Switch. The checkout process took four hours. They could not process two trade-ins on the same account in the same transaction even though it was simply two separate lines. They could not explain why it would not work. I should note that my family had come with me to the store. There is no entertainment or anything to keep children preoccupied in the store. AT&T has cable tv and chairs for the kids in Missouri City nearby. That is where I eventually ended up going. Anyway, after four hours the manager took over and split the trade-ins up into two transactions and it finally went through. They gave us a free Otter box and belt clip for one of the two Samsung Galaxy S5 models we purchased. We said we should each get one for the deep inconvenience. Our troubles did not end there though. The Smart Switch App on the phone they sold me did not work right. When I copied my messages over from the Iphone 5 to the Galaxy S5 it crashed the messaging app so I could not send or receive messages and also it caused the screen to go black and would not allow you to take calls during those periods. You would have to turn the phone off and turn it back on. I called T-Mobile Technical support and we had to do a hard reset on each device. It took an hour for each one to go through the whole process while on the phone with the representative. It did not solve the problems. After the reset, messages were not reaching the receiver for up to three hours after sending them and calls were not coming through or going through at all. We literally called each other while sitting right next to each other and the phones went straight to voice mail repeatedly. Calls were also failing frequently, sometimes you would have three dropped calls to the same person in a short time period. I should note that the failure to service or the phone's failure took place at a critical time for me too. T-Mobile would not provide me a loaner device due to failures on part of the device and service they sold me just three days into purchasing the new phones! They told me I would have to pay an additional $50 to rent a new phone until my Iphone 6 came in should I decide to order the Iphone 6. I told them they should lend us two phones free of charge for the serious inconvenience this was causing us, as they were responsible for their devices and service. They would not help us without making us pay for rental devices which they called loaners. There were some important things I was dealing with and we could not use our devices to communicate. Anyway, I called T-Mobile Technical Support again and they told me to return the device. I took it back to this T-Mobile store and they wanted me to come back with a receipt. I had the family with me again. So I had to load everyone up again and get the receipt. Then they told me they had to have the credit card there to refund the money, so I had to leave again and get the credit card again with the family. So I brought back the receipt and the credit card for a third attempt to return the devices and finally was able to return them. They charged us a $50 restocking fee for each device even though we were within the 14 day return period. After all of that inconvenience they were putting us to further expense. In addition to that, they had to refund the money for the Iphone 5 models that were traded in and they explained it would take up to six weeks to get the money back. So now I have to call customer service and make sure they do not walk off with our $550. We should not have to wait six weeks for a $550 refund. After everything we went through I will never return to T-Mobile. I switched to AT&T and was able to get an Iphone 6 128 gigabit model the same day and I have not had a single problem with the service or phone since. I do not work for T-Mobile or AT&T, this is just my honest review about my experience with them. Following up on this review, I finally received my refund from T-Mobile for the two Iphone 5 trade ins on 3/29/2015 in the form of a Pre-paid Visa card from CitiBank after five months of waiting on a refund. I am glad we finally received the refund but five months is an extremely long time to wait. That should be illegal. David was the one to finally push the refund through with corporate. I must have visited the store a half dozen times over the past five months to check on the status of that refund. They kept telling me to wait. read more

I've been a loyal t-mobile customer for about 8 years and have visited many stores because I like to have the 'newest' phones/gadgets. Overall, my experience have been good at every location, except one... When I first entered this store, everything was perfect. I got greeted and assisted right away. So it is very disappointing that I left the store very upset without any efforts shown by the manager or associate to make right of my situation. I came in today to purchase a watch for my husband for Valentine's and an associate named, Caesar and his manager helped me out. It was suppose to be an easy transaction, however, that was not the case. The manager was very 'helpful' when it came to pushing the sale but when things got a bit complicated, he was nowhere to be found. The associate definitely needs more training because he did not know how to provide good or even decent customer service nor could he give me an answer to any of my questions regarding the product. My overall experience at this store was beyond upsetting and terrible. PLEASE reconsider ever visiting this store, I would not recommend it. There are about a dozen other t-mobile stores in Houston that would be way more helpful and less of a headache. read more

Store did not honor a reservation I made. They reneged on their promise, and as a result I was without a phone and sufficient service. I would be careful with prices if I were a future customer. read more